Contivio Agent User Guide

• Logging In to Contivio
• Initial Settings
• Break Status
• Setting your Outbound Identity
• Setting Outbound Category
• How to Set Up Personal Voicemail
• Internal Calling
• Call Transfering
• Logging Notes and Disposition Codes
• Click to Dial
• NetSuite Screen Pop
• Opt In and Out of Queues
• Queued Voicemail
• Start/Stop Call Recording
• Queue Callbacks
• Link to Call
• Navigating the Contivio Softphone App