Help Guide
Contivio AI
Agent Training & User Guide
Getting Started
Agent User Guide
Version Updates and Release Notes
IP Phone Users
Getting Started
Inbound and Outbound Call Handling
CRM Integrations
Desktop App Navigation
Chat
SMS/Text
Instant Message
Fax
Email
Admin Portal Help
Help Guide Overview
Portal Access
People Management
Global Settings
Contact Center Settings
Configuring Live Chat
Analytics & Reports
General Information
Dashboards and Reports
Building Reports
Contact Search
Supervisor Dashboard
Mobile App
Version Updates and Release Notes
Setting up the Contivio Mobile App
Basic Mobile App Functionality
Contivio AI
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Help Guide
Contivio AI
Agent Training & User Guide
Getting Started
Agent User Guide
Version Updates and Release Notes
IP Phone Users
Getting Started
Inbound and Outbound Call Handling
CRM Integrations
Desktop App Navigation
Chat
SMS/Text
Instant Message
Fax
Email
Admin Portal Help
Help Guide Overview
Portal Access
People Management
Global Settings
Contact Center Settings
Configuring Live Chat
Analytics & Reports
General Information
Dashboards and Reports
Building Reports
Contact Search
Supervisor Dashboard
Mobile App
Version Updates and Release Notes
Setting up the Contivio Mobile App
Basic Mobile App Functionality
Contivio AI
Setting Outbound Category
Set your outbound category to determine which set of rules/configurations your outbound communications follow.