Help Guide
Agent User Guide
Getting Started
Inbound and Outbound Call Handling
CRM Integrations
Desktop App Navigation
Chat
SMS/Text
Instant Message
Fax
Email
Admin Portal Help
Help Guide Overview
Portal Access
People Management
Global Settings
Contact Center Settings
Configuring Live Chat
Analytics & Reports
Dashboards and Reports
Building Reports
Contact Search
Supervisor Dashboard
Mobile App
Setting up the Contivio Mobile App
Basic Mobile App Functionality
Agent User Guide
Learn the basics of the Contivio Toolbar & Softphone.
Admin Portal Help
Steps to apply changes to your existing Call Center(s).
Dashboards and Reports
Real-time dashboards and reports further explained.
Mobile App
The ins and outs of your mobile contact center.