Help Guide
Agent User Guide
Version Updates and Release Notes
IP Phone Users
Getting Started
Inbound and Outbound Call Handling
CRM Integrations
Desktop App Navigation
Chat
SMS/Text
Instant Message
Fax
Email
Admin Portal Help
Help Guide Overview
Portal Access
People Management
Global Settings
Contact Center Settings
Configuring Live Chat
Analytics & Reports
General Information
Dashboards and Reports
Building Reports
Contact Search
Supervisor Dashboard
Mobile App
Version Updates and Release Notes
Setting up the Contivio Mobile App
Basic Mobile App Functionality
Contivio Agent User Guide
Contivio v. 30.0
App Navigation
App Basics
Agent Workflows
Supervisor Workflows
Glossary
Agent User Guide
Learn the basics of the Contivio Toolbar & Softphone.
Admin Portal Help
Steps to apply changes to your existing Call Center(s).
Dashboards and Reports
Real-time dashboards and reports further explained.
Mobile App
The ins and outs of your mobile contact center.
