Help Guide
  • Agent User Guide Fall 2024 Release
    • Getting Started
    • App Navigation
    • App Basics
    • Agent Workflows
    • Supervisor Workflows
    • NetSuite Integration
    • Glossary
  • Agent User Guide
    • Additional Resources
    • IP Phone Users
    • Getting Started
    • Inbound and Outbound Call Handling
    • CRM Integrations
    • Desktop App Navigation
    • Chat
    • SMS/Text
    • Instant Message
    • Fax
    • Email
  • Admin Portal Help
    • Help Guide Overview
    • Portal Access
    • People Management
    • Global Settings
    • Contact Center Settings
    • Configuring Live Chat
    • Analytics & Reports
    • General Information
    • Contivio AI
  • Dashboards and Reports
    • Building Reports
    • Contact Search
    • Supervisor Dashboard
  • Integration
  • Mobile App
    • Version Updates and Release Notes
    • Setting up the Contivio Mobile App
    • Basic Mobile App Functionality

      

      Agent User Guide Fall 2024 Release

      Learn the basics of the Contivio Softphone. For the most recent updates and enhancements.

      Agent User Guide

      Review features and functionality from earlier versions of the Contivio Toolbar & Softphone.

      Admin Portal Help

      Steps to apply changes to your existing Call Center(s).

      Dashboards and Reports

      Real-time dashboards and reports further explained.

      Mobile App

      The ins and outs of your mobile contact center.
      company logo