Calls are automatically recorded according to your call center’s configuration settings. However, if you need to pause recording (for example, when collecting private or personal information), you can do so manually during a live call.
How to Manage Call Recording:
- Stop Recording: While on a live call, expand the side bar menu. You will see an option to stop recording. Use this button to pause the recording for sensitive parts of the conversation.
- Start Recording: You can also manually resume recording during the call by selecting the "Start Recording" button from the same menu.
Important Note:
These changes only apply to the current call. Once the call ends, your call center's default recording settings will automatically resume for future calls.
If the start/stop recording buttons are not visible or functioning, check with your system administrator to ensure this feature is enabled for your user profile.