Help Guide

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Help Guide

Dashboards and Reports

Dashboards and Reports

Real-time dashboards and reports further explained.

Building Reports

Report Overview

Contacts Reports

Agent Utilization Report

Composite Reports

Contact Search

Contacts Search

Supervisor Dashboard

Dashboards Introduction

Queue Gauges

Metric Progress Charts

Agent Availability

Agent Statistics

Disposition by Agent

Call Volume by Queue (or Campaign)

Disposition by Queue / Campaign

Queue Progress Charts

Inbound Queue Statistics

Call Distribution by Queue / Campaign

Call Scatter Graph

Calls in Progress

Call Distribution by Agent

Call Volume by Agent

Call Volume by Date

Agent Status and Utilization

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