Help Guide
Dashboards and Reports
Agent User Guide
Getting Started
Inbound and Outbound Call Handling
CRM Integrations
Desktop App Navigation
Chat
SMS/Text
Instant Message
Fax
Email
Admin Portal Help
Help Guide Overview
Portal Access
People Management
Global Settings
Contact Center Settings
Configuring Live Chat
Analytics & Reports
Dashboards and Reports
Building Reports
Contact Search
Supervisor Dashboard
Mobile App
Setting up the Contivio Mobile App
Basic Mobile App Functionality
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Help Guide
Dashboards and Reports
Agent User Guide
Getting Started
Inbound and Outbound Call Handling
CRM Integrations
Desktop App Navigation
Chat
SMS/Text
Instant Message
Fax
Email
Admin Portal Help
Help Guide Overview
Portal Access
People Management
Global Settings
Contact Center Settings
Configuring Live Chat
Analytics & Reports
Dashboards and Reports
Building Reports
Contact Search
Supervisor Dashboard
Mobile App
Setting up the Contivio Mobile App
Basic Mobile App Functionality
Dashboards and Reports
Real-time dashboards and reports further explained.
Building Reports
Report Overview
Contacts Reports
Agent Utilization Report
Composite Reports
Contact Search
Contacts Search
Supervisor Dashboard
Dashboards Introduction
Queue Gauges
Metric Progress Charts
Agent Availability
Agent Statistics
Disposition by Agent
Call Volume by Queue (or Campaign)
Disposition by Queue / Campaign
Queue Progress Charts
Inbound Queue Statistics
Call Distribution by Queue / Campaign
Call Scatter Graph
Calls in Progress
Call Distribution by Agent
Call Volume by Agent
Call Volume by Date
Agent Status and Utilization
See more