While a call is on hold, you can add up to four (4) additional participants (1 + 4 = 5)
Make a Conference Call
- Click the 'Dial Box' and enter a phone or extension number.
- Click the 'Phone' icon,
, to dial the other participant. - Click the 'Conference' icon,
, to merge the calls. - Repeat to add more people to the conference call.
Tip: Contivio does not allow you to answer an incoming call while on a call. As such, there are no line-waiting conference calls (i.e., you can’t conference in a third party that calls you).
Warning: Your VoIP carrier can limit the number of conference participants. If this is the case, please contact your VoIP provider to open up more channels.
End a Conference Call
To end a conference call, you can:
Click the 'End' icon from the Telephony Bar to hang up on all participants.
Click the 'Conference' icon from the Telephony Bar to disconnect the conference call and place all participants on hold. Each participant can be managed accordingly.
Additional Functionality
Click the 'Hold' icon from the Telephony Bar to place the conference call on hold. Click the 'Hold' icon again to re-initiate the conference call.
Click the 'Transfer' icon to join all participants together and release the user from the conference call.
Select an individual participant from the 'Media Display' to put them on hold or to drop them from the conference call using the icons next to the individual.