Conference Calls (Article)

While a call is on hold, you can add up to four (4) additional participants (1 + 4 = 5)

Make a Conference Call/Add a Caller


  1. When on an active or 'on hold' call, tap the Screenshot 2024-07-17 110002  icon.
  2. Select from the tabs, Recents, Contacts, or Keypad to dial the other participant.
  3. Once second call is connected, tap Screenshot 2024-07-17 114723 to merge the calls.
  4. Repeat to add more people to the conference call.

    Screenshot 2024-07-17 115031
    Screenshot 2024-07-17 115042

 

Tip: Contivio does not allow you to answer an incoming call while on a call.  As such, there are no line-waiting conference calls (i.e., you can’t conference in a third party that calls you).

Warning: Your VoIP carrier can limit the number of conference participants.  If this is the case, please contact your VoIP provider to open up more channels.

 

End a Conference Call

To end a conference call, you can:

Screenshot 2022-10-25 at 11.18.34 AMClick the 'End' icon from the Telephony Bar to hang up on all participants.


 

Screenshot 2022-10-25 at 11.18.18 AMClick the 'Conference' icon from the Telephony Bar to disconnect the conference call and place all participants on hold.  Each participant can be managed accordingly.


Additional Functionality

 

Screenshot 2022-10-25 at 11.18.11 AMClick the 'Hold' icon from the Telephony Bar to place the conference call on hold. Click the 'Hold' icon again to re-initiate the conference call.

 

Screenshot 2022-10-25 at 11.18.28 AMClick the 'Transfer' icon to join all participants together and release the user from the conference call.

 

Screenshot 2022-11-02 at 3.31.35 PMSelect an individual participant from the 'Media Display' to put them on hold or to drop them from the conference call using the icons next to the individual.


Next: Call Transfers