How to Set Up Personal Voicemail (Article)

Set outgoing message, access received messages, and set up call forwarding rules.

Personal Voicemail Setup

To configure a personalized greeting message, follow the instructions below:

1. Dial *5 to enter the voicemail menu (or if your IP phone has a voicemail icon/button, this works as well). If you're using the softphone, you can also click on the voicemail icon in your Telephony Bar.
2. Press 2 for voicemail setup.
3. In the next menu, press 1 to record a new greeting then press “#” when finished.
4. Review and re-record if needed.
   • Press 1, if the greeting is satisfactory.
   • Press 2, to re-record.​

Check Received Messages

1. Dial *5 or click on the voicemail icon in the Telephony Bar to call Voicemail.
2. Press 1 to check your messages. The number of new messages received and the number of saved messages will playback.
3. The date and time of the voicemail are announced. Playback will begin in order of the most recently received voicemail. 
4. During playback,
   • Press 1 to replay.
   • Press 2 to save.
   • Press 3 to delete.

You can interrupt the playback of a message at any time by pressing any key.

As an alternative to calling voicemail, you can also see your voicemails in the Contact Center side-bar menu by clicking on the "Voicemail" icon.

Setup Call Forwarding Rules

Call Forwarding Rules can be applied from the voicemail menu or under "Settings"

• Dial *5 or click on the Voicemail icon in the Telephony Bar to call Voicemail.
• When at the voicemail menu, press option 3 to set up call forwarding. Listen carefully to the menu prompts to:
  1. Forward 'All Calls'.
  2. Forward ‘Unanswered calls'.
  3. Forward 'When the phone is busy’.​
  4. Disable Call Forwarding

Voicemail Menu Structure

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