NetSuite Screen Pop

Screen Pop Trouble Shooting:

1. Go to Settings > CRM and Call Data and make sure they're turned on. Also make sure the 'Browser' is correctly set to 'Google Chrome'. For more information, visit our Settings page.

2. Confirm with your Contact Center Supervisor that you should be receiving a screen pop for that particular phone number or contact. Some Contact Centers don't enable screen pops for every contact, queue or campaign. 

If your settings are correct and screen pops still aren't working, please contact Contivio Support at support@contivio.com.