Agent User Guide
Learn the basics of the Contivio Softphone. For the most recent updates and enhancements.
Getting Started
App Navigation
App Basics
Agent Workflows
- Making Phone Calls
- Queued Voicemail
- Conference Calls (Article)
- Queue Callbacks
- Adding Contacts in Contivio
- Logging Notes and Disposition Codes
- Types of Contacts and Filters in Contivio
- Opt In and Out of Queues
- Sending SMS in Contivio
- Sending SMS from the Recents Tab in Contivio
- Sending SMS from Smart Search in Contivio
- Managing Multiple SMS Threads in Contivio
- Managing Queue SMS in Contivio
- Understanding SMS Thread History in Contivio
- Enabling SMS Auto Accept in Contivio