---
title: Queue Progress Charts
description: These charts allow for display of multiple metrics for a specific queue / aggregate queue. In much the same fashion as for Metric Progress charts above these charts can be replicated and adjusted usin
---

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# Queue Progress Charts

These charts allow for display of multiple metrics for a specific queue / aggregate queue. In much the same fashion as for Metric Progress charts above these charts can be replicated and adjusted using the wand symbol in the top right-hand corner of the chart.

Metrics can be displayed with a daily or hourly calculation interval as below:

![](https://go.contivio.com/hubfs/image-png-Jun-22-2021-05-31-53-31-PM.png)

![](https://go.contivio.com/hubfs/image-png-Jun-22-2021-05-32-01-35-PM.png)

In addition to standard metrics, this chart also allows for a GOS colored “Calls Completed” metric. The height of the metric displays the number of calls and its color (red / orange /green) aligning to the GOS for the interval period calculated. In chart below the highlighted metric had 123 calls answered. The green color signifies a well performing GOS. To know exact value of GOS this can also be charted as below:

![](https://go.contivio.com/hubfs/image-png-Jun-22-2021-05-32-20-52-PM.png)

Using GOS colored metrics allows for an hourly chart as below. At a glance, one can deduce the performance of the queue as follows:

- Red colored bars are ones where callers are waiting long in queue above the
- Difference in height between grey bar (calls queued) and colored bar (calls completed) gives an indication of number of calls abandoned. This can also be explicitly charted:  
  ![](https://go.contivio.com/hubfs/image-png-Jun-22-2021-05-32-45-30-PM.png)

[Next: Inbound Queue Statistics](https://go.contivio.com/support/inbound-queue-statistics?hsLang=en)

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