--- title: Call Scatter Graph description: This graph visualizes all the Voice calls that took place by agent, duration, and hour. Here you will be able to see the average amount of time your agents spent speaking to customers and identify any --- [Skip to content](https://go.contivio.com/support/call-scatter-graph#main-content) English Show submenu for translations ![contivio-logo](https://go.contivio.com/hubfs/contivio-logo.svg) Open main navigation Close main navigation - English Show submenu for translations - How can we help you? - There are no suggestions because the search field is empty. 1. [Help Guide](https://go.contivio.com/support?hsLang=en) 2. [Dashboards and Reports](https://go.contivio.com/support/dashboards-and-reports?hsLang=en) 3. [Supervisor Dashboard](https://go.contivio.com/support/dashboards-and-reports?hsLang=en#supervisor-dashboard) # Call Scatter Graph This graph visualizes all the Voice calls that took place by agent, duration, and hour. Here you will be able to see the average amount of time your agents spent speaking to customers and identify any outliers. You will also be able to visualize what the volume and duration was like per hour, and potentially identify any “peak hours” for your queue or call center. ![](https://go.contivio.com/hubfs/image-png-Jun-22-2021-05-27-33-41-PM.png) [Next: Calls in Progress](https://go.contivio.com/support/calls-in-progress?hsLang=en) - [Agent User Guide](https://go.contivio.com/support/agent-user-guide?hsLang=en#main-content) - [Getting Started](https://go.contivio.com/support/agent-user-guide?hsLang=en#getting-started) - [App Navigation](https://go.contivio.com/support/agent-user-guide?hsLang=en#app-navigation) - [App Basics](https://go.contivio.com/support/agent-user-guide?hsLang=en#app-basics) - [Agent Workflows](https://go.contivio.com/support/agent-user-guide?hsLang=en#agent-workflows) - [Supervisor Workflows](https://go.contivio.com/support/agent-user-guide?hsLang=en#supervisor-workflows) - [NetSuite Integration](https://go.contivio.com/support/agent-user-guide?hsLang=en#netsuite-integration) - [Glossary](https://go.contivio.com/support/agent-user-guide?hsLang=en#glossary) - [Agent User Guide(OLD)](https://go.contivio.com/support/agent-user-guideold?hsLang=en#main-content) - [Additional Resources](https://go.contivio.com/support/agent-user-guideold?hsLang=en#additional-resources) - [IP Phone Users](https://go.contivio.com/support/agent-user-guideold?hsLang=en#ip-phone-users) - [Getting Started](https://go.contivio.com/support/agent-user-guideold?hsLang=en#getting-started) - [Inbound and Outbound Call Handling](https://go.contivio.com/support/agent-user-guideold?hsLang=en#inbound-and-outbound-call-handling) - [CRM Integrations](https://go.contivio.com/support/agent-user-guideold?hsLang=en#crm-integrations) - [Desktop App Navigation](https://go.contivio.com/support/agent-user-guideold?hsLang=en#desktop-app-navigation) - [Chat](https://go.contivio.com/support/agent-user-guideold?hsLang=en#chat) - [SMS/Text](https://go.contivio.com/support/agent-user-guideold?hsLang=en#sms-text) - [Instant Message](https://go.contivio.com/support/agent-user-guideold?hsLang=en#instant-message) - [Fax](https://go.contivio.com/support/agent-user-guideold?hsLang=en#fax) - [Email](https://go.contivio.com/support/agent-user-guideold?hsLang=en#email) - [Admin Portal Help](https://go.contivio.com/support/admin-portal-help?hsLang=en#main-content) - [Help Guide Overview](https://go.contivio.com/support/admin-portal-help?hsLang=en#help-guide-overview) - [Portal Access](https://go.contivio.com/support/admin-portal-help?hsLang=en#portal-access) - [People Management](https://go.contivio.com/support/admin-portal-help?hsLang=en#people-management) - [Global Settings](https://go.contivio.com/support/admin-portal-help?hsLang=en#global-settings) - [Contact Center Settings](https://go.contivio.com/support/admin-portal-help?hsLang=en#contact-center-settings) - [Configuring Live Chat](https://go.contivio.com/support/admin-portal-help?hsLang=en#configuring-live-chat) - [Analytics & Reports](https://go.contivio.com/support/admin-portal-help?hsLang=en#analytics-reports) - [General Information](https://go.contivio.com/support/admin-portal-help?hsLang=en#general-information) - [Contivio AI](https://go.contivio.com/support/admin-portal-help?hsLang=en#contivio-ai) - [Dashboards and Reports](https://go.contivio.com/support/dashboards-and-reports?hsLang=en#main-content) - [Building Reports](https://go.contivio.com/support/dashboards-and-reports?hsLang=en#building-reports) - [Contact Search](https://go.contivio.com/support/dashboards-and-reports?hsLang=en#contact-search) - [Supervisor Dashboard](https://go.contivio.com/support/dashboards-and-reports?hsLang=en#supervisor-dashboard) - [Integration](https://go.contivio.com/support/integration?hsLang=en) - [Internal Processes](https://go.contivio.com/support/internal-processes?hsLang=en) - [Mobile App](https://go.contivio.com/support/mobile-app?hsLang=en#main-content) - [Version Updates and Release Notes](https://go.contivio.com/support/mobile-app?hsLang=en#version-updates-and-release-notes) - [Setting up the Contivio Mobile App](https://go.contivio.com/support/mobile-app?hsLang=en#setting-up-the-contivio-mobile-app) - [Basic Mobile App Functionality](https://go.contivio.com/support/mobile-app?hsLang=en#basic-mobile-app-functionality) - [IN PROGRESS](https://go.contivio.com/support/in-progress?hsLang=en) [![Chill listening crop-3](https://go.contivio.com/hs-fs/hubfs/Wordmark-color.png?width=124&height=24&name=Wordmark-color.png "Chill listening crop-3")](https://www.contivio.com) Copyright © 2026, Contivio