---
title: Queue Gauges
description: "The Queue Gauges report is meant to give you a high-level overview of all the activity in your contact center. There are four filters at the top of the report: Tip: Each queue metric can have a medium"
---
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# Queue Gauges
The Queue Gauges report is meant to give you a high-level overview of all the activity in your contact center. There are four filters at the top of the report:
- Queue: select the queue or campaign you would like to see the stats for
- Media Types: the media channels you would like to see.
- Metrics: select the metrics you want to report on:
- Calls in Queue: number of calls (or media) waiting in the queue.
- Longest Call Waiting: the amount of time spent by the call or media sitting in the queue the longest.
- Calls in Progress: number of calls (or media) being handled by an agent.
- Calls Queues: total number of calls (or media) in the queue for the time period you selected in the overall dashboard filter.
- GOS Percentage: Grade of Service. You can set thresholds for your GOS by clicking on the pencil icon in the top right corner of your gauge.
- Calls Abandoned: number of calls abandoned in the queue or canceled.
- Gauge type: Choose between a Numeric or Solid gauge, whereby charts are displayed in different colors depending on your pre-determined thresholds. This awards you the ability to quickly identify any trends or outliers in regard to your call center's queue performance. (pictured below)
**Tip**: Each queue metric can have a medium and high threshold set. If these thresholds are breached, the color of the number will change accordingly.
[Next: Metric Progress Charts](https://go.contivio.com/support/metric-progress-charts?hsLang=en)
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