--- title: Contivio Blog | Contact Center Features (2) description: Contact Center Features | (2) --- The Complete Cloud Contact Center & Telephony Solution [1.800.282.8105](tel:18002828105) [![contivio](https://go.contivio.com/hubfs/raw_assets/public/Templates/Custom/Blog/img/contivio-logo.svg "Contivio-logo-alt.svg")](https://www.contivio.com/) - [Product](https://www.contivio.com/product/) - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - Solutions - [Mobile CCaaS](https://www.contivio.com/mobile-ccaas/) - [Omnichannel](https://www.contivio.com/omnichannel/) - [All Teams](https://www.contivio.com/phone-systems/) - [Integrations](https://www.contivio.com/integration/) - [NetSuite](https://www.contivio.com/netsuite/) - [Salesforce](https://www.contivio.com/salesforce/) - [Microsoft](https://www.contivio.com/microsoft/) - [Others](https://www.contivio.com/others/) - [Pricing](https://www.contivio.com/pricing/) - [Customers](https://www.contivio.com/case-studies/) - [Contact Sales](https://www.contivio.com/contact-sales/) The Complete Cloud Contact Center & Telephony Solution - [Product](https://www.contivio.com/product/) - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - Solutions - [Mobile CCaaS](https://www.contivio.com/mobile-ccaas/) - [Omnichannel](https://www.contivio.com/omnichannel/) - [All Teams](https://www.contivio.com/phone-systems/) - [Integrations](https://www.contivio.com/integration/) - [NetSuite](https://www.contivio.com/netsuite/) - [Salesforce](https://www.contivio.com/salesforce/) - [Microsoft](https://www.contivio.com/microsoft/) - [Others](https://www.contivio.com/others/) - [Pricing](https://www.contivio.com/pricing/) - [Customers](https://www.contivio.com/case-studies/) - [Contact Sales](https://www.contivio.com/contact-sales/) [1.800.282.8105](tel:+18002828105) ## [Contivio’s New and Improved Contact Management Software User Interface](https://go.contivio.com/blog/automated-customer-retention-made-simple-with-contivio-0-0-0) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 9/16/21 2:14 PM [![](https://lh5.googleusercontent.com/iIj7wEXtC-L-I_PVN5O2ikYU6x6xHXJL-UWuhwij93Kds4uKGrDLr9agr4WVHjKkAqeYxJ_q9XMCmKAGKf5hst2oboDwkfNAu2PM3RTTPn2GKA3NVuyqbl-u4lcuwUrPNoteqE_o=s0)](https://go.contivio.com/blog/automated-customer-retention-made-simple-with-contivio-0-0-0) Here at Contivio, we believe that a company is only as strong as its team. We’ve made updates to our user interface that will increase your team’s efficiency and productivity.... [Read More](https://go.contivio.com/blog/automated-customer-retention-made-simple-with-contivio-0-0-0) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Demos & Videos](https://go.contivio.com/blog/tag/demos-videos), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Company News](https://go.contivio.com/blog/tag/company-news), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel), [Contivio Customers](https://go.contivio.com/blog/tag/contivio-customers), [Sales & Outbound](https://go.contivio.com/blog/tag/sales-outbound) ## [Automated Customer Retention Initiatives Made Simple with Contivio](https://go.contivio.com/blog/automated-customer-retention-made-simple-with-contivio) By [News](https://go.contivio.com/blog/author/news) on 1/14/21 1:17 PM [![](https://lh3.googleusercontent.com/9ZskAOSxNX2mXgTAVmm_0WtXJ5LYVelDSZaHKwzTarAqLHhxZjv2TWLaZGCgt08TpT5qAq02gZ4Ff_H5PLOl5bPqXRCkmDG8Ji4bLmOx8QE7X6_yVSAaJDV-1Z2uR4F7j8vpkUgL)](https://go.contivio.com/blog/automated-customer-retention-made-simple-with-contivio) When your business gains a new customer, every single step should be taken to ensure that they are supported and all of their questions are answered. Contivio simplifies customer service with automated customer retention initiatives. Without question, customer satisfaction directly affects customer retention and ultimately, profits. The following scenarios detail how to not just get customers, ... [Read More](https://go.contivio.com/blog/automated-customer-retention-made-simple-with-contivio) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Demos & Videos](https://go.contivio.com/blog/tag/demos-videos), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Company News](https://go.contivio.com/blog/tag/company-news), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel), [Contivio Customers](https://go.contivio.com/blog/tag/contivio-customers), [Sales & Outbound](https://go.contivio.com/blog/tag/sales-outbound) ## [Get More Out of NetSuite - Integrated Call Center & Case Management](https://go.contivio.com/blog/get-more-out-of-netsuite-integrated-call-center-management) By [News](https://go.contivio.com/blog/author/news) on 1/14/21 1:13 PM [![](https://lh3.googleusercontent.com/UF9MB7Hj9GqY4US-UEDrypIeAEGhNfoFVsstUPOKWTRT9z-Z_1kUPrDuFa2iRRk-iSu0_JJSU4nwOG7UswwrVM10JMzrGcHFfixLMBkqcEfQiijW7zHihinyhhMcek_SHHcAtRAr)](https://go.contivio.com/blog/get-more-out-of-netsuite-integrated-call-center-management) Supporting customers throughout every step of their journey with your products is crucial, especially if complications arise. The ability to intake, route, escalate, and resolve issues is exactly what NetSuite's case management integration system was designed to do. Take your NetSuite cases a step further with the integration of Contivio’s omnichannel contact center solution. From the benefits of ... [Read More](https://go.contivio.com/blog/get-more-out-of-netsuite-integrated-call-center-management) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Demos & Videos](https://go.contivio.com/blog/tag/demos-videos), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Company News](https://go.contivio.com/blog/tag/company-news), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel), [Contivio Customers](https://go.contivio.com/blog/tag/contivio-customers), [Sales & Outbound](https://go.contivio.com/blog/tag/sales-outbound) ## [Never Miss a Beat, with Intelligent Omnichannel Routing](https://go.contivio.com/blog/intellingent-omnichannel-routing) By [News](https://go.contivio.com/blog/author/news) on 1/14/21 1:04 PM [![](https://lh4.googleusercontent.com/1pPfdBdWFQGdClZGjpDP1kEBjq53fo5lk6un5B-Fzr5NnEqO_po2umeXyPxenKaTsioeGfskbWjNIvZwkjG6CsPrQDuIgKWJp1tcrVAh4ZGRfJAuGIAJE9UB2TQ2yNe015yDSJTi)](https://go.contivio.com/blog/intellingent-omnichannel-routing) Give your customers top-tier service and increase your sales agents’ efficiency by using Contivio to communicate with your customers across all channels. With Contivio, you can engage with your customers via their preferred contact method, whether it’s phone, email, chat, SMS, or fax. With Contivio’s intelligent omnichannel routing functionality, your agents can easily multi-task, responding to ... [Read More](https://go.contivio.com/blog/intellingent-omnichannel-routing) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Demos & Videos](https://go.contivio.com/blog/tag/demos-videos), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Company News](https://go.contivio.com/blog/tag/company-news), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel), [Contivio Customers](https://go.contivio.com/blog/tag/contivio-customers), [Sales & Outbound](https://go.contivio.com/blog/tag/sales-outbound) ## [Outbound Lead Generation with Contivio & NetSuite](https://go.contivio.com/blog/outbound-lead-generation-netsuite-bronto) By [News](https://go.contivio.com/blog/author/news) on 12/4/20 1:49 PM [![](https://lh3.googleusercontent.com/ya5IAQof3-4DeARLrFebT1tepklfIzNkuyRyspwrBTjY55GEYZQNB1rz7uE0tWfLUCbqyl91n26_aUUpqm9j2dCjGV8nNurAtODv6AA4P0kfjmC1SZNlclAMVdi4B5uP8IfMLR1p)](https://go.contivio.com/blog/outbound-lead-generation-netsuite-bronto) Adding Contivio phone system integration to your NetSuite CRM will give you a robust all-in-one solution for outbound lead generation. Take your sales and marketing up a notch with NetSuite, Contivio, and Bronto seamlessly working together for email, SMS, and call campaigns. They easily capture and share data to make your sales reps as informed and effective as possible.... [Read More](https://go.contivio.com/blog/outbound-lead-generation-netsuite-bronto) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Demos & Videos](https://go.contivio.com/blog/tag/demos-videos), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Company News](https://go.contivio.com/blog/tag/company-news), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel), [Contivio Customers](https://go.contivio.com/blog/tag/contivio-customers), [Sales & Outbound](https://go.contivio.com/blog/tag/sales-outbound) ## [Inbound Lead Generation and Tracking with Contivio & NetSuite](https://go.contivio.com/blog/lead-generation-and-tracking-netsuite) By [News](https://go.contivio.com/blog/author/news) on 12/4/20 1:46 PM [![](https://lh3.googleusercontent.com/5ba8lL3hIgEECuEqu6ZK7LUQ3vUMPUyaidcSNT-g35V3tpiKhaxkdhMUeC-agWYbhLr9L4VDKDGP0_mpd_yQxtk6xWID8USR7Px70HonywAe_1j8HLGpZkPc8fjmAS360n8uZUbQ)](https://go.contivio.com/blog/lead-generation-and-tracking-netsuite) It takes a lot of effort and money to get your product out in the world, so when customers start calling, you want to make sure they have the best experience possible! As a business, you also want to make sure you are providing those experiences in a cost-effective and timely manner. Set your sales agents up for success with your inbound lead generation campaigns and Contivio.... [Read More](https://go.contivio.com/blog/lead-generation-and-tracking-netsuite) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel), [Contivio Customers](https://go.contivio.com/blog/tag/contivio-customers), [Sales & Outbound](https://go.contivio.com/blog/tag/sales-outbound) ## [Sell More with Contivio - a Top-Rated NetSuite Phone Integration System](https://go.contivio.com/blog/netsuite-phone-integration) By [News](https://go.contivio.com/blog/author/news) on 12/4/20 1:42 PM [![](https://lh3.googleusercontent.com/KfJAlnx3bdWmD8ogGfMT6KcoV1bPK-6vFLF-blv5EJ1p52SfOIGrVWjivD7SGvkXsRb3Rwm_w4_Yt5WflhPaUWBhHWu-QjBYGAJoN62ULsdB9p2VmZlTUVB8F7S3GQyLGT3huvLJ)](https://go.contivio.com/blog/netsuite-phone-integration) Give your customers top-tier service and increase your sales agents’ efficiency by using Contivio by transforming your NetSuite into a fully fledged Contact Center Solution. Contivio is a cloud-based contact center and PBX solution that, when added to NetSuite, enables and automates engagement across multiple channels, including phone, chat, SMS, email, fax, and voicemail.... [Read More](https://go.contivio.com/blog/netsuite-phone-integration) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Demos & Videos](https://go.contivio.com/blog/tag/demos-videos), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Contivio Customers](https://go.contivio.com/blog/tag/contivio-customers) ## [Contivio’s IVR System – Part II](https://go.contivio.com/blog/contivios-ivr-system-part-ii) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 8/26/20 10:14 AM [![](https://go.contivio.com/hubfs/Untitled%20design%20(16).png)](https://go.contivio.com/blog/contivios-ivr-system-part-ii) In our last blog, we detailed what an IVR system is and how it’s beneficial for both your customers and your clients alike. We’re back to talk more about other things you can accomplish by investing in an IVR system for your company.... [Read More](https://go.contivio.com/blog/contivios-ivr-system-part-ii) Topics: [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Contivio Customers](https://go.contivio.com/blog/tag/contivio-customers) ## [Self-Service IVR System for Business, from Contivio – Part I](https://go.contivio.com/blog/self-service-ivr-system-for-business-from-contivio-part-i) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 8/26/20 10:06 AM [![](https://go.contivio.com/hubfs/AUG%20BLOG%202.png)](https://go.contivio.com/blog/self-service-ivr-system-for-business-from-contivio-part-i) As a business, you know that one of the most important things to do for your success is to maintain a high level of customer satisfaction. This includes a person calling into your customer service center, contacting you for sales information, or needing to talk with any other department, like technical support, finances, and so forth. One of the best... [Read More](https://go.contivio.com/blog/self-service-ivr-system-for-business-from-contivio-part-i) Topics: [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Sales & Outbound](https://go.contivio.com/blog/tag/sales-outbound) ## [Contivio – The Leading CRM Phone Integrated Solution](https://go.contivio.com/blog/contivio-the-leading-crm-phone-integrated-solution) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 8/26/20 9:39 AM [![](https://go.contivio.com/hubfs/AUG%20BLOG%201.png)](https://go.contivio.com/blog/contivio-the-leading-crm-phone-integrated-solution) Contivio – the leading CRM phone integrated solution on the market – is here to help you drive efficiency and customer experience by giving your agents the telephony tools they need. Contivio seamlessly integrates right into your existing CRM, extending your investment and allowing your teams to do more.... [Read More](https://go.contivio.com/blog/contivio-the-leading-crm-phone-integrated-solution) Topics: [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Contivio Customers](https://go.contivio.com/blog/tag/contivio-customers) [Previous](https://go.contivio.com/blog/tag/contact-center-features/page/1) [All posts](https://go.contivio.com/blog/all) [Next](https://go.contivio.com/blog/tag/contact-center-features/page/3) ### Who is Contivio? Contivio is an omnichannel [cloud contact center & telephony solution](https://contivio.com) that integrates with almost any CRM or ticketing system to increase agent efficiency and improve customer experiences.  ### Recent Posts ### Topics - [NetSuite (47)](https://go.contivio.com/blog/tag/netsuite) - [Contact Center Features (45)](https://go.contivio.com/blog/tag/contact-center-features) - [Company News (43)](https://go.contivio.com/blog/tag/company-news) - [Contivio Customers (19)](https://go.contivio.com/blog/tag/contivio-customers) - [Omnichannel (19)](https://go.contivio.com/blog/tag/omnichannel) - [Demos & Videos (14)](https://go.contivio.com/blog/tag/demos-videos) - [Contact Center Best Practices (12)](https://go.contivio.com/blog/tag/contact-center-best-practices) - [Sales & Outbound (11)](https://go.contivio.com/blog/tag/sales-outbound) - [Microsoft (8)](https://go.contivio.com/blog/tag/microsoft) - [Live Chat (5)](https://go.contivio.com/blog/tag/live-chat) - [Partnerships (4)](https://go.contivio.com/blog/tag/partnerships) - [SugarCRM (3)](https://go.contivio.com/blog/tag/sugarcrm) - [CRM Automation (2)](https://go.contivio.com/blog/tag/crm-automation) - [Customer Intelligence (2)](https://go.contivio.com/blog/tag/customer-intelligence) - [MCP (2)](https://go.contivio.com/blog/tag/mcp) - [Oracle (2)](https://go.contivio.com/blog/tag/oracle) - [SMS (2)](https://go.contivio.com/blog/tag/sms) - [AI (1)](https://go.contivio.com/blog/tag/ai) - [Contivio (1)](https://go.contivio.com/blog/tag/contivio) - [Contivio Culture (1)](https://go.contivio.com/blog/tag/contivio-culture) - [Industry News (1)](https://go.contivio.com/blog/tag/industry-news) - [Salesforce (1)](https://go.contivio.com/blog/tag/salesforce) - [Uncategorized (1)](https://go.contivio.com/blog/tag/uncategorized) - [claude (1)](https://go.contivio.com/blog/tag/claude) See all ###### Get Started ## Transform Your CRM Into a Contact Center Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service? [Contact Sales](https://www.contivio.com/contact-sales/) [![contivio-logo](https://go.contivio.com/hubfs/contivio-logo.svg "contivio-logo")](https://www.contivio.com/) ###### Product & Solutions - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - [CRM Integration](https://www.contivio.com/integration/) - [Solutions for Teams](https://www.contivio.com/phone-systems/) - [Omnichannel](https://www.contivio.com/omnichannel/) ###### Resources - [Pricing](https://www.contivio.com/pricing/) - [Blog and News](https://go.contivio.com/blog/) ###### Support - [Email Support](mailto:Support@Contivio.com) - [Help Center](https://go.contivio.com/support) - [USA: (800) 282-8105](tel:+18002828105) - [AUS: +61 2 9931-2020](tel:+612022099312020) ###### Terms of Service - [End User Services Agreement](https://www.contivio.com/end-user-services-agreement/) - [Terms and Conditions](https://www.contivio.com/professional-services-standard-terms-and-conditions/) - [Anti-Spam Policy](https://www.contivio.com/anti-spam-policy/) - [Cancellation Policy](https://www.contivio.com/cancellation-policy/) - [Privacy Policy](https://www.contivio.com/privacy-policy/) - [Copyright Notice](https://www.contivio.com/copyright/) © 2022 Contivio.com ![](https://www.facebook.com/tr?id=2129342287292562&ev=PageView%20&noscript=1)