Contivio’s New and Improved Contact Management Software User Interface

Posted by Tim Dancey on 9/16/21 2:14 PM
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Contact Management Software

Here at Contivio, we believe that a company is only as strong as its team. We’ve made updates to our user interface that will increase your team’s efficiency and productivity.

The Big Picture 

With a new user interface comes advanced chat functionality, support for SMS/MMS, and more. These improved functionalities in your contact management software also come with the option to have your interface show up as a floating window or in a fixed toolbar.

Contact Management Software

Floating Application

The floating application will appear as a small popup window on your screen. Here you will find missed calls, voicemails, sign-in information, scheduling, and more. The floating application also gives you the flexibility to move the window around as you please.

Contact Management Software


Your users can also choose to have their interface in the toolbar allowing them to keep their screen focused on the CRM and tasks at hand.

With a fixed toolbar, you can navigate and select tasks through drop-down menus.

New User Interface App

Simplifying the customer-service journey for your users and your customers, Contivio’s contact management software team has rolled out a new user interface app. 

With this app, you will be able to create a collection of pre-written "Chat Answers" to help reps quickly respond to questions or concerns that customers frequently have. This screen pop can have its own custom tab so that you can display multiple conversations on one screen. You won’t need to expand or toggle.

Support - Your Contivio Team Is Here for You

If you find yourself experiencing a call malfunction with the contact management software, you can easily submit a customer support ticket to your Contivio customer support team. 

With Contivio’s customer management software, your team will be able to efficiently manage their workload with our system’s improved functionality and your customers will be taken care of. Contivio can integrate seamlessly with your current CRM software. Book a demo now to see how we can bring your business to the next level.



Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

Written by Tim Dancey

Tim Dancey
Tim Dancey, VP of Global Business Development & Sales has over 6 years of experience successfully driving marketing and sales across international boundaries. Tim joined the Contivio team in the spring of 2013. In a few short years, Tim has grown the Contivio global brand throughout the US, Canada, Europe and Asia, while overseeing US-based operations.