Similar to a consultative transfer on a voice call, swiftly bridge agents into your live chat thread to better assist customers and improve the overall CX. In this day and age, more and more people prefer to live chat with an agent rather than having to call into a queue and speak over the phone. If agents can easily transfer a phone call to another agent that has the technical skill or knowledge ...

NetSuite is arguably the #1 ERP in the world and one of the best ways to track an immense amount of customer data. Now I want you to envisage taking your integrated data from all your customer interactions and plugging it into your NetSuite environment. This marriage of indispensable data would be staggering and could help drastically improve customer satisfaction and streamline the lead-to-cash ...

Contivio & NetSuite have combined to deliver the ultimate contact center in the cloud. Every NetSuite instance can be extended into a powerful call center product coupled with omnichannel capabilities where customers can choose their channel of choice (e.g., Voice, SMS/MMS, Email and Live Chat). Our leading NetSuite integrations have revolutionized the concept of contact center deployment, ...

Comprehensive Dashboards, coupled with synchronous notification are crucial when tracking call center performance. That's why we are thrilled to announce three (3) new updates to our Contivio Real-time Dashboards. These practical, yet game-changing features will help simplify day-to-day queue and staff management with ease. Introducing: Flashing Alerts, Audio Alerts, and Disconnected State Icon....

10th Year Sponsoring a Banner Success! NetSuite's annual user conference was recently concluded in Las Vegas (SuiteWorld 2022). As expected the conference exceeded the years prior and was packed with customers and partners alike. Once again, Contivio was the sole Cloud Contact Center provider in attendance. We were happy to meet with many longtime NetSuite partners, current clientele, as well as ...

Interact with your prospects and customers with ease: talk, text, chat, and email directly from NetSuite with Contivio....

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Contivio’s easy-to-use Cloud Contact Center leverages innovative technology to enable telesales and inbound sales teams to increase close rates and sales productivity without ever leaving NetSuite....

With Contivio’s Call Center Software, you can find satisfaction in knowing that your customers will be met with ease and accessibility when it comes to interacting with your representatives - via the channel of their choice....