Tim Dancey

Tim Dancey
Tim Dancey, VP of Global Business Development & Sales has over 6 years of experience successfully driving marketing and sales across international boundaries. Tim joined the Contivio team in the spring of 2013. In a few short years, Tim has grown the Contivio global brand throughout the US, Canada, Europe and Asia, while overseeing US-based operations.
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Recent Posts

Contivio Short Demo (Video)

By Tim Dancey on 12/5/23 2:54 PM

The Enterprise Contact Center for CRM from Contivio.com on Vimeo....

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Topics: Uncategorized

Announcing: Live Chat Conferencing

By Tim Dancey on 6/30/23 7:58 AM

Similar to a consultative transfer on a voice call, swiftly bridge agents into your live chat thread to better assist customers and improve the overall CX. In this day and age, more and more people prefer to live chat with an agent rather than having to call into a queue and speak over the phone. If agents can easily transfer a phone call to another agent that has the technical skill or knowledge ...

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Topics: Contact Center Features

NetSuite VoIP Integration - Contivio

By Tim Dancey on 12/9/22 11:06 AM

NetSuite is arguably the #1 ERP in the world and one of the best ways to track an immense amount of customer data. Now I want you to envisage taking your integrated data from all your customer interactions and plugging it into your NetSuite environment. This marriage of indispensable data would be staggering and could help drastically improve customer satisfaction and streamline the lead-to-cash ...

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Contivio & NetSuite - The Ultimate Contact Center in the Cloud

By Tim Dancey on 11/30/22 11:50 AM

Contivio & NetSuite have combined to deliver the ultimate contact center in the cloud. Every NetSuite instance can be extended into a powerful call center product coupled with omnichannel capabilities where customers can choose their channel of choice (e.g., Voice, SMS/MMS, Email and Live Chat). Our leading NetSuite integrations have revolutionized the concept of contact center deployment, ...

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Announcing: Audio & Visual Dashboard Alerts

By Tim Dancey on 11/2/22 9:42 AM

Comprehensive Dashboards, coupled with synchronous notification are crucial when tracking call center performance. That's why we are thrilled to announce three (3) new updates to our Contivio Real-time Dashboards. These practical, yet game-changing features will help simplify day-to-day queue and staff management with ease. Introducing: Flashing Alerts, Audio Alerts, and Disconnected State Icon....

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SuiteWorld 2022 Recap

By Tim Dancey on 10/17/22 1:33 PM

10th Year Sponsoring a Banner Success! NetSuite's annual user conference was recently concluded in Las Vegas (SuiteWorld 2022). As expected the conference exceeded the years prior and was packed with customers and partners alike. Once again, Contivio was the sole Cloud Contact Center provider in attendance. We were happy to meet with many longtime NetSuite partners, current clientele, as well as ...

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Join us at SuiteWorld 2022!

By Tim Dancey on 9/22/22 1:33 PM

Interact with your prospects and customers with ease: talk, text, chat, and email directly from NetSuite with Contivio....

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Topics: NetSuite, Company News

Delivering Better Results with Contivio’s Contact Center Software

By Tim Dancey on 5/13/22 10:28 AM


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Topics: Demos & Videos, Contact Center Features

Increasing Close Rates and Sales Productivity with Contivio’s Cloud Contact Center for NetSuite

By Tim Dancey on 5/13/22 10:14 AM

Contivio’s easy-to-use Cloud Contact Center leverages innovative technology to enable telesales and inbound sales teams to increase close rates and sales productivity without ever leaving NetSuite....

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Topics: NetSuite, Contact Center Features

The Customer Journey with Contivio’s Call Center Software

By Tim Dancey on 9/16/21 2:16 PM

With Contivio’s Call Center Software, you can find satisfaction in knowing that your customers will be met with ease and accessibility when it comes to interacting with your representatives - via the channel of their choice....

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Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound