Tim Dancey

Tim Dancey
Tim Dancey, VP of Global Business Development & Sales has over 6 years of experience successfully driving marketing and sales across international boundaries. Tim joined the Contivio team in the spring of 2013. In a few short years, Tim has grown the Contivio global brand throughout the US, Canada, Europe and Asia, while overseeing US-based operations.
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Recent Posts

The Customer Journey with Contivio’s Call Center Software

By Tim Dancey on 9/16/21 2:16 PM

With Contivio’s Call Center Software, you can find satisfaction in knowing that your customers will be met with ease and accessibility when it comes to navigating your site and interacting with your representatives. ...

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Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

Contivio Connect: Our Upgraded Admin Portal for your Contact Center Software

By Tim Dancey on 9/16/21 2:16 PM

Contivio is leveling up, and we have a new admin portal for our contact center software. Easily manageable through your browser of choice, Contivio’s new admin portal gives you access to everything you need to manage multiple people and departments on the same screen....

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Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

Live Chat Updates to Contivio’s Call Center Software

By Tim Dancey on 9/16/21 2:15 PM

With Contivio, customer service can be in the palm of your customer’s hand. Our Chat features simplify customer service and make it easier for customers to reach out if they need help....

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Topics: Live Chat, Contivio Customers

Contivio’s New and Improved Contact Management Software User Interface

By Tim Dancey on 9/16/21 2:14 PM

Here at Contivio, we believe that a company is only as strong as its team. We’ve made updates to our user interface that will increase your team’s efficiency and productivity....

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Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

Contivio’s IVR System – Part II

By Tim Dancey on 8/26/20 10:14 AM

  In our last blog, we detailed what an IVR system is and how it’s beneficial for both your customers and your clients alike. We’re back to talk more about other things you can accomplish by investing in an IVR system for your company....

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Topics: Contact Center Features, Contivio Customers

Self-Service IVR System for Business, from Contivio – Part I

By Tim Dancey on 8/26/20 10:06 AM

  As a business, you know that one of the most important things to do for your success is to maintain a high level of customer satisfaction. This includes a person calling into your customer service center, contacting you for sales information, or needing to talk with any other department, like technical support, finances, and so forth. One of the best ...

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Topics: Contact Center Features, Sales & Outbound

Contivio – The Leading CRM Phone Integrated Solution

By Tim Dancey on 8/26/20 9:39 AM

Contivio – the leading CRM phone integrated solution on the market – is here to help you drive efficiency and customer experience by giving your agents the telephony tools they need. Contivio seamlessly integrates right into your existing CRM, extending your investment and allowing your teams to do more....

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Topics: Contact Center Features, Contivio Customers

Feature Focus: Contivio’s Call Center Quality Assurance Scorecard

By Tim Dancey on 8/7/20 1:46 PM

As a manager of a contact center, you know that one of the most important aspects of your job is quality assurance. This means ensuring that your agents are performing to the best of their abilities so your customer has a good experience each time they call or contact your team. Contivio is an all-in-one cloud contact center software and telephony system, and we understand the importance of ...

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Topics: NetSuite

Act on Customer Surveys with the Contivio Contact Center Software Platform

By Tim Dancey on 7/22/20 1:59 PM

  Did you know? Not only does the Contivio contact center software platform let you collect customer surveys, but we also give you the tools you need to act on the results to ensure exceptionally high customer satisfaction....

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Topics: NetSuite

Contivio – Call Center Software with Quality Controls for Remote Workers

By Tim Dancey on 7/22/20 1:53 PM

Businesses around the world have had to adapt quickly to remote work, which for some has unfortunately meant a reduction in customer experience and satisfaction. With the Contivio call center software solution, you can have remote workers AND have all the tools you need to ensure that your agents are giving customers the best experience possible. In this blog, we’re going to cover the quality ...

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Topics: Contact Center Features