Self-Service IVR System for Business, from Contivio – Part I

By Tim Dancey on 8/26/20 10:06 AM

  As a business, you know that one of the most important things to do for your success is to maintain a high level of customer satisfaction. This includes a person calling into your customer service center, contacting you for sales information, or needing to talk with any other department, like technical support, finances, and so forth. One of the best ...

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Topics: Contact Center Features, Sales & Outbound

Automatic Dialers 101: Which auto-dialers are available and what are the benefits of each?

By Tim Dancey on 2/26/18 12:22 PM

Automatic Dialers are used to improve agent efficiency in outbound or blended contact centers. If your Sales or Customer Service team has hundreds - or thousands - of numbers to dial, automatic dialing maximizes productivity and saves hours of valuable agent time. With the extra time savings, agents are able to focus on what they do best: speaking to prospects and customers. In this article, ...

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Topics: Demos & Videos, Contact Center Features, Sales & Outbound