The Customer Journey with Contivio’s Call Center Software

Posted by Tim Dancey on 9/16/21 2:16 PM
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Call Center Software

With Contivio’s Call Center Software, you can find satisfaction in knowing that your customers will be met with ease and accessibility when it comes to navigating your site and interacting with your representatives. 

Your Customers Matter to Us

Contivio’s call center software gives your customers more ways to interact with you. With expanded functionality to handle SMS/MMS, and intelligent live chat, customers have more flexibility and an easy-to-use format.

Expanded Functionality

We’ve improved the customer experience with Contivio’s call center software. Now, when a customer chats with one of your customer service representatives, they can communicate via SMS/MMS. Customers can text and send photos instead of calling or emailing your representatives. All back-and-forth messages, including images, are conveniently logged into your NetSuite for future use.

Chat Bot

The Chat Bot feature included with your call center software will assist your customers with questions they may have until a customer service representative is needed. 

Call Center Software

The chat bot will preemptively ask customers questions to connect them to the information they’re looking for or to the most qualified representative for the situation. This saves both customers and representatives time.

The Chat Bot feature also learns when a customer is returning to the site and will ping them with the appropriate “Welcome Back” message. If they need more assistance, it can connect them with the rep they have been in contact with previously. 

When a user has completed their conversation, they can rate their experience with the site and with the communication overall, through the bot itself.

 

 

Customer Satisfaction to Drive Higher Sales

The flexibility of the customer journey through Contivio’s call center software is revolutionary. Questions are answered in less time, giving the customer a quicker and more enjoyable experience. 

With Contivio, satisfaction and ease of use are ensured all the way from the customer to the account executive. Contivio extends your CRM’s functionality to increase agent efficiency and create a personalized customer experience. Book a demo today to see how Contivio can be integrated with your current CRM.

BOOK A DEMO

 

Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

Written by Tim Dancey

Tim Dancey
Tim Dancey, VP of Global Business Development & Sales has over 6 years of experience successfully driving marketing and sales across international boundaries. Tim joined the Contivio team in the spring of 2013. In a few short years, Tim has grown the Contivio global brand throughout the US, Canada, Europe and Asia, while overseeing US-based operations.