Sarah Buchanan

Sarah Buchanan
Born and raised in the San Francisco Bay Area, Sarah now resides in Orange County, CA with her family. In addition to a strong background in sales and customer success, Sarah has 7 years of call center management experience. Her deep understanding of the crucial requirements for both users and supervisors within a contact center platform sets her apart, making her a valuable asset to the Contivio team.

Recent Posts

Unlock success with Contivio's live sandbox demo

By Sarah Buchanan on 2/6/24 8:30 AM

We understand—you're busy. In today's fast-paced business world, every moment counts, and pausing for empty promises isn't an option. Your time is too valuable to waste on solutions that don't deliver. That's why Contivio offers a Sandbox Demo—a personalized demo experience right in your own NetSuite environment. It's designed to keep your momentum going, ensuring you stay connected to what ...

Read More

Chatbot Self-Service and more

By Sarah Buchanan on 2/1/24 2:58 PM

...

Read More

Contivio 5 Minute Demo Video

By Sarah Buchanan on 1/18/24 11:22 AM

...

Read More

Web to Lead: Unveiling the Versatility of Contivio's Lead Form Dialer (Video)

By Sarah Buchanan on 1/8/24 11:28 AM

In today's fast-paced landscape, timely lead responses are critical for success. Experience the power of Contivio's Lead Form Dialer, a tool that empowers you to engage leads and prospects ahead of the competition. This video showcases just one example of its versatility. With the flexibility to configure the dialer to suit your unique needs, it's a game-changer for businesses seeking a ...

Read More

Topics: Contact Center Features, Sales & Outbound

Maximizing Lead Conversion with NetSuite Web Forms and Contivio's Outbound Dialer Campaigns

By Sarah Buchanan on 1/3/24 12:38 PM

In today's fast-paced business landscape, the ability to generate leads swiftly and convert them effectively stands as a pivotal factor for success. Tapping into technology and automation to streamline lead generation and optimize conversion rates has become a strategic priority for businesses worldwide. NetSuite Web Forms and Contivio's Outbound Dialer Campaigns emerge as a dynamic duo, offering ...

Read More

Topics: NetSuite, Contact Center Features, Contact Center Best Practices

Optimizing Customer Service with CRM Integration Strategies

By Sarah Buchanan on 11/30/23 1:37 PM

In today’s dynamic business landscape, customer service stands as a cornerstone for success. Providing exceptional customer service not only creates a positive impression but also cultivates lasting relationships that drive customer loyalty and repeat business. According to Nerdwallet, an overwhelming 93% of customers are inclined to return to companies offering excellent customer service. The ...

Read More

Topics: Contact Center Best Practices

Prepare for the Holidays with Contivio's Holiday IVR

By Sarah Buchanan on 11/16/23 11:30 AM

As the air fills with anticipation and the aroma of holiday feasts, Thanksgiving approaches, marking the onset of the festive season! Amidst the joyous celebrations, ensuring uninterrupted customer connections remains paramount, especially when your office is closed. At Contivio, we comprehend the importance of maintaining a seamless customer experience, even during holiday closures. Enter ...

Read More

Topics: Contact Center Features

Maximizing 1-to-1 SMS for Enhanced Customer Engagement

By Sarah Buchanan on 11/14/23 9:58 AM

Unlock the power of personalized customer interactions with our comprehensive tutorial video on setting up 1-to-1 SMS using Contivio’s intuitive softphone or toolbar. Learn how to seamlessly send and receive text messages, including images, while mastering outbound caller ID settings and managing multiple threads for uninterrupted communication, revolutionizing your customer engagement strategies....

Read More

Topics: Contact Center Features

The Contivio Chatbot in Action

By Sarah Buchanan on 11/14/23 9:49 AM

Discover how Contivio’s pioneering Chatbot redefines customer engagement within your CRM. Seamlessly transitioning between automation and live agent support, it empowers your customers with self-service features for order updates and tracking while ensuring peak efficiency for your agents....

Read More

SuiteWorld 2023 Recap: Transforming Customer Engagement with Contivio and NetSuite

By Sarah Buchanan on 10/24/23 9:12 AM

Welcome back to the Contivio blog! We are thrilled to share the exciting highlights from SuiteWorld 2023, a remarkable event that took place in Las Vegas from October 16-19. As proud participants and Silver Sponsors, we were keen to showcase how Contivio is revolutionizing the customer engagement landscape alongside NetSuite’s groundbreaking advancements....

Read More

Topics: NetSuite