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Contivio is leveling up, and we have a new admin portal for our contact center software. Easily manageable through your browser of choice, Contivio’s new admin portal gives you access to everything you need to manage multiple people and departments on the same screen.
The Big Picture - Main Dashboard Overview
With stats right at your fingertips, you’ll never miss a beat with our contact center software. Contivio’s new admin portal is not only browser friendly, but also provides you with a view of your staff by role, routing, scheduling, and activity reports right on your home page.
Staff by Role
Your Staff by Role feature allows you to manage and assign roles at every department level. You can view and make changes to specific staff members (e.g., clock out or change responsibilities), as well as easily access a detailed look at their roles and levels of access through a convenient drop-down menu. Call center users and PBX users can be easily switched around to provide more or less responsibility to each employee.
The best part? You can manage multiple people from the same screen!
Routing
Manage operating hours and holidays through the Routing Rules feature and the Routing Wizard. In Contivio’s contact center software admin portal, you can see operating hours, holiday hours, performance, and wait time for your staff members and their callers. This allows your team to effectively manage queues and keep your customers satisfied.
Routing rules define what happens after hours, during hours, during holidays, and more. Here you are able to drag and drop call queues to meet the needs of your staff and your company hours.
The Routing Wizard shows you a view of all departments and their hours with ease.
Schedules
From your home page, you can use the Schedules feature to pick a person who’s in a call center and predefine their scheduling.
Queue Management
The Staff by Queue feature on the Contivio contact center software’s admin portal is revolutionary. We’ve made it possible for you to manage each queue with simplicity on our innovative and browser-friendly interface.
At Contivio, we’re dedicated to providing you and your team with an all-inclusive cloud contact center software solution to drive success and customer satisfaction. Our admin portal will provide a fresh look and game-changing productivity.
Contivio integrates directly into your existing CRM seamlessly to give both your agents and customers the tools they need to have a great experience every time. Click below to schedule a free demo to learn more about Contivo’s IVR system for business, or contact us with any questions.
