Elevating Customer Interactions with Contivio's Native Screen Pops

By Sarah Buchanan on 3/7/24 10:21 AM

With automation becoming increasingly prevalent, the human touch has never been more valuable. This is where Contivio's Screen Pops feature shines. A crucial CRM integration, Screen Pops display the most relevant customer information before the call is even picked up by the agent. This allows agents to answer the call with a more personal touch, even using the caller's name, leading to higher ...

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Topics: Contivio Customers

The Customer Journey with Contivio’s Call Center Software

By Tim Dancey on 9/16/21 2:16 PM

With Contivio’s Call Center Software, you can find satisfaction in knowing that your customers will be met with ease and accessibility when it comes to interacting with your representatives - via the channel of their choice....

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Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

Contivio Connect: Our Upgraded Admin Portal for your Contact Center Software

By Tim Dancey on 9/16/21 2:16 PM

Contivio is leveling up, and we have a new admin portal for our contact center software. Easily manageable through your browser of choice, Contivio’s new admin portal gives you access to everything you need to manage multiple people and departments on the same screen....

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Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

Live Chat Updates to Contivio’s Call Center Software

By Tim Dancey on 9/16/21 2:15 PM

With Contivio, customer service can be in the palm of your customer’s hand. Our Chat features simplify customer service and make it easier for customers to reach out if they need help....

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Topics: Live Chat, Contivio Customers

Contivio’s New and Improved Contact Management Software User Interface

By Tim Dancey on 9/16/21 2:14 PM

Here at Contivio, we believe that a company is only as strong as its team. We’ve made updates to our user interface that will increase your team’s efficiency and productivity....

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Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

Automated Customer Retention Initiatives Made Simple with Contivio

By News on 1/14/21 1:17 PM

When your business gains a new customer, every single step should be taken to ensure that they are supported and all of their questions are answered. Contivio simplifies customer service with automated customer retention initiatives. Without question, customer satisfaction directly affects customer retention and ultimately, profits. The following scenarios detail how to not just get customers, ...

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Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

Get More Out of NetSuite - Integrated Call Center & Case Management

By News on 1/14/21 1:13 PM

Supporting customers throughout every step of their journey with your products is crucial, especially if complications arise. The ability to intake, route, escalate, and resolve issues is exactly what NetSuite's case management integration system was designed to do. Take your NetSuite cases a step further with the integration of Contivio’s omnichannel contact center solution. From the benefits of ...

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Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

Never Miss a Beat, with Intelligent Omnichannel Routing

By News on 1/14/21 1:04 PM

Give your customers top-tier service and increase your sales agents’ efficiency by using Contivio to communicate with your customers across all channels. With Contivio, you can engage with your customers via their preferred contact method, whether it’s phone, email, chat, SMS, or fax. With Contivio’s intelligent omnichannel routing functionality, your agents can easily multi-task, responding to ...

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Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

Outbound Lead Generation with Contivio & NetSuite

By News on 12/4/20 1:49 PM

Adding Contivio phone system integration to your NetSuite CRM will give you a robust all-in-one solution for outbound lead generation. Take your sales and marketing up a notch with NetSuite, Contivio, and Bronto seamlessly working together for email, SMS, and call campaigns. They easily capture and share data to make your sales reps as informed and effective as possible....

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Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

Inbound Lead Generation and Tracking with Contivio & NetSuite

By News on 12/4/20 1:46 PM

It takes a lot of effort and money to get your product out in the world, so when customers start calling, you want to make sure they have the best experience possible! As a business, you also want to make sure you are providing those experiences in a cost-effective and timely manner. Set your sales agents up for success with your inbound lead generation campaigns and Contivio....

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Topics: NetSuite, Contact Center Features, Omnichannel, Contivio Customers, Sales & Outbound