When your business gains a new customer, every single step should be taken to ensure that they are supported and all of their questions are answered. Contivio simplifies customer service with automated customer retention initiatives. Without question, customer satisfaction directly affects customer retention and ultimately, profits. The following scenarios detail how to not just get customers, ...

Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

Supporting customers throughout every step of their journey with your products is crucial, especially if complications arise. The ability to intake, route, escalate, and resolve issues is exactly what NetSuite's case management integration system was designed to do. Take your NetSuite cases a step further with the integration of Contivio’s omnichannel contact center solution. From the benefits of ...

Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

  Give your customers top-tier service and increase your sales agents’ efficiency by using Contivio to communicate with your customers across all channels. With Contivio, you can engage with your customers via their preferred contact method, whether it’s phone, email, chat, SMS, or fax. With Contivio’s intelligent omnichannel routing functionality, your agents can easily multi-task, responding to ...

Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

  Adding Contivio phone system integration to your NetSuite CRM will give you a robust all-in-one solution for outbound lead generation. Take your sales and marketing up a notch with NetSuite, Contivio, and Bronto seamlessly working together for email, SMS, and call campaigns. They easily capture and share data to make your sales reps as informed and effective as possible....

Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

  It takes a lot of effort and money to get your product out in the world, so when customers start calling, you want to make sure they have the best experience possible! As a business, you also want to make sure you are providing those experiences in a cost-effective and timely manner. Set your sales agents up for success with your inbound lead generation campaigns and Contivio....

Topics: NetSuite, Contact Center Features, Omnichannel, Contivio Customers, Sales & Outbound

  Give your customers top-tier service and increase your sales agents’ efficiency by using Contivio by transforming your NetSuite into a fully fledged Contact Center Solution. Contivio is a cloud-based contact center and PBX solution that, when added to NetSuite, enables and automates engagement across multiple channels, including phone, chat, SMS, email, fax, and voicemail....

Topics: NetSuite, Demos & Videos, Contact Center Features, Contivio Customers

  In our last blog, we detailed what an IVR system is and how it’s beneficial for both your customers and your clients alike. We’re back to talk more about other things you can accomplish by investing in an IVR system for your company....

Topics: Contact Center Features, Contivio Customers

Contivio – the leading CRM phone integrated solution on the market – is here to help you drive efficiency and customer experience by giving your agents the telephony tools they need. Contivio seamlessly integrates right into your existing CRM, extending your investment and allowing your teams to do more....

Topics: Contact Center Features, Contivio Customers

Sacramento, CA. – November 7, 2014 – Contivio.com a leading contact center solution provider, today announced its largest rollout of its new HTML5 software release for Mac.  The New York based online and store retailer needed a scalable and reliable solution to replace its current contact center software where daily crashes were a common occurrence.  Contivio was able to deploy within a week, ...

Topics: Contact Center Features, Company News, Contivio Customers

Sacramento, Calif. – June 27, 2014 – Contivio.com a leading contact center solution provider, today announced that Floracopeia has selected its Cloud Based Contact Center Solution for its contact center and telephony solution. Floracopeia provides the highest quality essential oils and aromatic treasures created by a network of distillers and producers who follow the principles of ecological ...

Topics: Company News, Contivio Customers