When your business gains a new customer, every single step should be taken to ensure that they are supported and all of their questions are answered. Contivio simplifies customer service with automated customer retention initiatives. Without question, customer satisfaction directly affects customer retention and ultimately, profits. The following scenarios detail how to not just get customers, ...

Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

Supporting customers throughout every step of their journey with your products is crucial, especially if complications arise. The ability to intake, route, escalate, and resolve issues is exactly what NetSuite's case management integration system was designed to do. Take your NetSuite cases a step further with the integration of Contivio’s omnichannel contact center solution. From the benefits of ...

Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

  Give your customers top-tier service and increase your sales agents’ efficiency by using Contivio to communicate with your customers across all channels. With Contivio, you can engage with your customers via their preferred contact method, whether it’s phone, email, chat, SMS, or fax. With Contivio’s intelligent omnichannel routing functionality, your agents can easily multi-task, responding to ...

Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

  Adding Contivio phone system integration to your NetSuite CRM will give you a robust all-in-one solution for outbound lead generation. Take your sales and marketing up a notch with NetSuite, Contivio, and Bronto seamlessly working together for email, SMS, and call campaigns. They easily capture and share data to make your sales reps as informed and effective as possible....

Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

  It takes a lot of effort and money to get your product out in the world, so when customers start calling, you want to make sure they have the best experience possible! As a business, you also want to make sure you are providing those experiences in a cost-effective and timely manner. Set your sales agents up for success with your inbound lead generation campaigns and Contivio....

Topics: NetSuite, Contact Center Features, Omnichannel, Contivio Customers, Sales & Outbound

A lot of clients ask us about NetSuite’s case management capabilities, and want to learn how they can integrate cases with their call center. We connected with our partners at NetSuite and our in-house CRM experts to give you the run-down on Case Management, and how you can take your NetSuite cases a step further with Contivio’s Omnichannel contact center solution....

Topics: NetSuite, Contact Center Features, Omnichannel

Since NetSuite Case Management goes hand-in-hand with customer service & support, Contivio has developed seamless integration with cases across all channels - including live chat....

Topics: NetSuite, Contact Center Features, Omnichannel, Live Chat

Since NetSuite Case Management goes hand-in-hand with customer service & support, Contivio has developed seamless integration with cases across all channels - including phone....

Topics: NetSuite, Contact Center Features, Contact Center Best Practices, Omnichannel

Since NetSuite’s Case Management goes hand-in-hand with customer service & support, Contivio has developed seamless integration with cases across all channels. In addition to phone and live chat, Contivio also integrates with cases to track your inbound “Email” channel. ...

Topics: NetSuite, Contact Center Features, Omnichannel

Whether you’re using Customer Satisfaction (CSAT) or Net Promoter Score (NPS) methodologies, Customer Surveys are an integral part of contact center management as they help bring to light any issues - or strengths - that are arising in your contact center. Collecting feedback from your customers post-communication allows you to get insights on:...

Topics: Contact Center Features, Contact Center Best Practices, Omnichannel, SMS