How can you use NetSuite cases with Live Chat?

By Tim Dancey on 1/29/18 12:29 PM

Since NetSuite Case Management goes hand-in-hand with customer service & support, Contivio has developed seamless integration with cases across all channels - including live chat....

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Topics: NetSuite, Contact Center Features, Omnichannel, Live Chat

How can you integrate NetSuite cases into your call center?

By Tim Dancey on 1/29/18 12:29 PM

Since NetSuite Case Management goes hand-in-hand with customer service & support, Contivio has developed seamless integration with cases across all channels - including phone....

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Topics: NetSuite, Contact Center Features, Contact Center Best Practices, Omnichannel

Tracking emails in your call center using NetSuite case management

By Tim Dancey on 1/29/18 12:25 PM

Since NetSuite’s Case Management goes hand-in-hand with customer service & support, Contivio has developed seamless integration with cases across all channels. In addition to phone and live chat, Contivio also integrates with cases to track your inbound “Email” channel. ...

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Topics: NetSuite, Contact Center Features, Omnichannel

The Benefits of Using NetSuite Case Management

By Tim Dancey on 1/29/18 12:23 PM

A lot of clients ask us about NetSuite’s case management capabilities, and want to learn how they can integrate cases with their call center. We connected with our partners at NetSuite and our in-house CRM experts to give you the run-down on Case Management, and how you can take your NetSuite cases a step further with Contivio’s Omnichannel contact center solution....

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Topics: NetSuite, Contact Center Features, Omnichannel

The Best Ways To Survey Customers From Your Call Center

By Tim Dancey on 11/27/17 2:27 PM

Whether you’re using Customer Satisfaction (CSAT) or Net Promoter Score (NPS) methodologies, Customer Surveys are an integral part of contact center management as they help bring to light any issues - or strengths - that are arising in your contact center. Collecting feedback from your customers post-communication allows you to get insights on:...

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Topics: Contact Center Features, Contact Center Best Practices, Omnichannel, SMS

A Whole New Live Chat Experience - Just in Time for Q4

By Tim Dancey on 10/17/17 2:04 PM

Some of you may have noticed that Contivio.com recently got a makeover! With the launch of our new website, we've also revamped our Live Chat to match - and - the best news of all is that the new enhancements are now available to our clients as well! With Version 4.0, Contivio Chat customers have access to new functionality and sample styles to further optimize their chat conversations just in ...

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Topics: Omnichannel, Live Chat

New Dynamic SMS Offering for NetSuite Users

By Tim Dancey on 7/20/17 10:02 AM

As part of our commitment to developing leading contact center functionality, we’re thrilled to announce Dynamic SMS Campaigns for NetSuite. Built to satisfy needs across all verticals, SMS alerts driven from NetSuite will enable sales and support teams to thrive. With text messaging such a key mainstay in our day-to-day lives, receiving SMS updates relative to Sales Orders, Cases and RMAs, will ...

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Topics: NetSuite, Contact Center Features, Omnichannel, SMS

Our Patented Toolbar for Agents

By Tim Dancey on 6/29/16 3:02 PM

Empower your agents with full-featured contact center agent apps deployed as a toolbar. No more toggling between contact center applications or fumbling with a phone and handset, simply manage your communications and calls through the Contivio.com App, toolbar, and soft pad. ...

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Topics: Demos & Videos, Contact Center Features, Omnichannel

Contivio Unveils Enhanced Chat Functionality

By News on 7/21/14 1:00 AM

Sacramento, Calif. – July 21, 2014 – Contivio.com a leading contact center solution provider, today announced that it has enhanced its chat functionality to be more competitive with chat only software solutions.  With the enhanced chat solution, companies can expect not only the benefit of a contact center chat which ties into their sales and support queues, but the ability to transfer chat ...

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Topics: Contact Center Features, Omnichannel, Live Chat

Contivio Launches Its Chat

By News on 4/30/13 10:30 PM

Contivio.com has enhanced its cloud-based, multichannel contact center and telephony solution to include live, online chat.  The new channel will enable companies to launch chat on their website and manage the platform through Contivio.com's existing administration portal.  This will further empower support, services, and sales users to communicate with consumers, further improving the customer ...

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Topics: Contact Center Features, Omnichannel, Live Chat