--- title: Contivio Blog | Omnichannel (2) description: Omnichannel | (2) --- The Complete Cloud Contact Center & Telephony Solution [1.800.282.8105](tel:18002828105) [![contivio](https://go.contivio.com/hubfs/raw_assets/public/Templates/Custom/Blog/img/contivio-logo.svg "Contivio-logo-alt.svg")](https://www.contivio.com/) - [Product](https://www.contivio.com/product/) - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - Solutions - [Mobile CCaaS](https://www.contivio.com/mobile-ccaas/) - [Omnichannel](https://www.contivio.com/omnichannel/) - [All Teams](https://www.contivio.com/phone-systems/) - [Integrations](https://www.contivio.com/integration/) - [NetSuite](https://www.contivio.com/netsuite/) - [Salesforce](https://www.contivio.com/salesforce/) - [Microsoft](https://www.contivio.com/microsoft/) - [Others](https://www.contivio.com/others/) - [Pricing](https://www.contivio.com/pricing/) - [Customers](https://www.contivio.com/case-studies/) - [Contact Sales](https://www.contivio.com/contact-sales/) The Complete Cloud Contact Center & Telephony Solution - [Product](https://www.contivio.com/product/) - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - Solutions - [Mobile CCaaS](https://www.contivio.com/mobile-ccaas/) - [Omnichannel](https://www.contivio.com/omnichannel/) - [All Teams](https://www.contivio.com/phone-systems/) - [Integrations](https://www.contivio.com/integration/) - [NetSuite](https://www.contivio.com/netsuite/) - [Salesforce](https://www.contivio.com/salesforce/) - [Microsoft](https://www.contivio.com/microsoft/) - [Others](https://www.contivio.com/others/) - [Pricing](https://www.contivio.com/pricing/) - [Customers](https://www.contivio.com/case-studies/) - [Contact Sales](https://www.contivio.com/contact-sales/) [1.800.282.8105](tel:+18002828105) ## [How can you use NetSuite cases with Live Chat?](https://go.contivio.com/blog/how-can-you-incorporate-netsuite-cases-into-live-chat) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 1/29/18, 12:29 PM [![](https://go.contivio.com/hubfs/Sept%202017%20Newsletter/livechat-screenshot.png)](https://go.contivio.com/blog/how-can-you-incorporate-netsuite-cases-into-live-chat) Since NetSuite Case Management goes hand-in-hand with customer service & support, Contivio has developed seamless integration with cases across all channels - including live chat.... [Read More](https://go.contivio.com/blog/how-can-you-incorporate-netsuite-cases-into-live-chat) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel), [Live Chat](https://go.contivio.com/blog/tag/live-chat) ## [How can you integrate NetSuite cases into your call center?](https://go.contivio.com/blog/integrate-netsuite-cases-into-your-call-center) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 1/29/18, 12:29 PM [![](https://go.contivio.com/hubfs/Jan%202018/New%20NetSuite%20Case.png)](https://go.contivio.com/blog/integrate-netsuite-cases-into-your-call-center) Since NetSuite Case Management goes hand-in-hand with customer service & support, Contivio has developed seamless integration with cases across all channels - including phone.... [Read More](https://go.contivio.com/blog/integrate-netsuite-cases-into-your-call-center) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Contact Center Best Practices](https://go.contivio.com/blog/tag/contact-center-best-practices), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel) ## [Tracking emails in your call center using NetSuite case management](https://go.contivio.com/blog/tracking-emails-in-your-call-center-using-netsuite-case-management) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 1/29/18, 12:25 PM [![](https://go.contivio.com/hubfs/Jan%202018/Calls%20in%20Progress.png)](https://go.contivio.com/blog/tracking-emails-in-your-call-center-using-netsuite-case-management) Since NetSuite’s Case Management goes hand-in-hand with customer service & support, Contivio has developed seamless integration with cases across all channels. In addition to phone and live chat, Contivio also integrates with cases to track your inbound “Email” channel.... [Read More](https://go.contivio.com/blog/tracking-emails-in-your-call-center-using-netsuite-case-management) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel) ## [The Best Ways To Survey Customers From Your Call Center](https://go.contivio.com/blog/best-ways-to-survey-your-customers-from-your-call-center) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 11/27/17, 2:27 PM [![](https://go.contivio.com/hubfs/October%202017%20Newsletters%20and%20Notifications/SMS-Survey.png)](https://go.contivio.com/blog/best-ways-to-survey-your-customers-from-your-call-center) Whether you’re using Customer Satisfaction (CSAT) or Net Promoter Score (NPS) methodologies, Customer Surveys are an integral part of contact center management as they help bring to light any issues - or strengths - that are arising in your contact center. Collecting feedback from your customers post-communication allows you to get insights on:... [Read More](https://go.contivio.com/blog/best-ways-to-survey-your-customers-from-your-call-center) Topics: [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Contact Center Best Practices](https://go.contivio.com/blog/tag/contact-center-best-practices), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel), [SMS](https://go.contivio.com/blog/tag/sms) ## [A Whole New Live Chat Experience - Just in Time for Q4](https://go.contivio.com/blog/new-live-chat-features-released-october-2017) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 10/17/17, 2:04 PM [![](https://go.contivio.com/hubfs/October%202017%20Newsletters%20and%20Notifications/LiveChat%20Screenshot%2010.17.17.png)](https://go.contivio.com/blog/new-live-chat-features-released-october-2017) Some of you may have noticed that Contivio.com recently got a makeover! With the launch of our new website, we've also revamped our Live Chat to match - and - the best news of all is that the new enhancements are now available to our clients as well! With Version 4.0, Contivio Chat customers have access to new functionality and sample styles to further optimize their chat conversations just in ... [Read More](https://go.contivio.com/blog/new-live-chat-features-released-october-2017) Topics: [Omnichannel](https://go.contivio.com/blog/tag/omnichannel), [Live Chat](https://go.contivio.com/blog/tag/live-chat) ## [New Dynamic SMS Offering for NetSuite Users](https://go.contivio.com/blog/dynamic-sms-alerts-for-netsuite) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 7/20/17, 10:02 AM [![](https://go.contivio.com/hubfs/SMS%20blog.png)](https://go.contivio.com/blog/dynamic-sms-alerts-for-netsuite) As part of our commitment to developing leading contact center functionality, we’re thrilled to announce Dynamic SMS Campaigns for NetSuite. Built to satisfy needs across all verticals, SMS alerts driven from NetSuite will enable sales and support teams to thrive. With text messaging such a key mainstay in our day-to-day lives, receiving SMS updates relative to Sales Orders, Cases and RMAs, will ... [Read More](https://go.contivio.com/blog/dynamic-sms-alerts-for-netsuite) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel), [SMS](https://go.contivio.com/blog/tag/sms) ## [Our Patented Toolbar for Agents](https://go.contivio.com/blog/contact-center-agent-apps-toolbar/) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 6/29/16, 3:02 PM [![](https://go.contivio.com/hubfs/September%20blog%20posts/toolbar%20screenshot.png)](https://go.contivio.com/blog/contact-center-agent-apps-toolbar/) Empower your agents with full-featured contact center agent apps deployed as a toolbar. No more toggling between contact center applications or fumbling with a phone and handset, simply manage your communications and calls through the Contivio.com App, toolbar, and soft pad.... [Read More](https://go.contivio.com/blog/contact-center-agent-apps-toolbar/) Topics: [Demos & Videos](https://go.contivio.com/blog/tag/demos-videos), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel) ## [Contivio Unveils Enhanced Chat Functionality](https://go.contivio.com/blog/news/contivio-com-unveils-enhanced-chat-functionality) By [News](https://go.contivio.com/blog/author/news) on 7/21/14, 1:00 AM [![](https://go.contivio.com/hubfs/livechat.jpg)](https://go.contivio.com/blog/news/contivio-com-unveils-enhanced-chat-functionality) Sacramento, Calif. – July 21, 2014 – Contivio.com a leading contact center solution provider, today announced that it has enhanced its chat functionality to be more competitive with chat only software solutions. With the enhanced chat solution, companies can expect not only the benefit of a contact center chat which ties into their sales and support queues, but the ability to transfer chat ... [Read More](https://go.contivio.com/blog/news/contivio-com-unveils-enhanced-chat-functionality) Topics: [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel), [Live Chat](https://go.contivio.com/blog/tag/live-chat) ## [Contivio Launches Its Chat](https://go.contivio.com/blog/news/contivio-com-launches-chat) By [News](https://go.contivio.com/blog/author/news) on 4/30/13, 10:30 PM [![](https://go.contivio.com/hubfs/Chat%20Screenshot.png)](https://go.contivio.com/blog/news/contivio-com-launches-chat) Contivio.com has enhanced its cloud-based, multichannel contact center and telephony solution to include live, online chat. The new channel will enable companies to launch chat on their website and manage the platform through Contivio.com's existing administration portal. This will further empower support, services, and sales users to communicate with consumers, further improving the customer ... [Read More](https://go.contivio.com/blog/news/contivio-com-launches-chat) Topics: [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel), [Live Chat](https://go.contivio.com/blog/tag/live-chat) ## [Contivio Extends Contact Center Functionality to Enable Complete Virtual Telephony Solution](https://go.contivio.com/blog/news/contivio-com-extends-contact-center-functionality-to-enable-complete-virtual-telephony-solution) By [News](https://go.contivio.com/blog/author/news) on 3/1/10, 4:00 AM Contivio.com, provider of the world’s most advanced contact center in the cloud, announced today the release of handset driven functionality which enables companies of any size to use Contivio.com’s patented technologies for their entire office telephony needs.... [Read More](https://go.contivio.com/blog/news/contivio-com-extends-contact-center-functionality-to-enable-complete-virtual-telephony-solution) Topics: [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Company News](https://go.contivio.com/blog/tag/company-news), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel) [Previous](https://go.contivio.com/blog/tag/omnichannel/page/1) [All posts](https://go.contivio.com/blog/all) ### Who is Contivio? Contivio is an omnichannel [cloud contact center & telephony solution](https://contivio.com) that integrates with almost any CRM or ticketing system to increase agent efficiency and improve customer experiences.  ### Recent Posts ### Topics - [NetSuite (49)](https://go.contivio.com/blog/tag/netsuite) - [Contact Center Features (48)](https://go.contivio.com/blog/tag/contact-center-features) - [Company News (43)](https://go.contivio.com/blog/tag/company-news) - [Omnichannel (20)](https://go.contivio.com/blog/tag/omnichannel) - [Contivio Customers (19)](https://go.contivio.com/blog/tag/contivio-customers) - [Demos & Videos (14)](https://go.contivio.com/blog/tag/demos-videos) - [Sales & Outbound (14)](https://go.contivio.com/blog/tag/sales-outbound) - [Contact Center Best Practices (12)](https://go.contivio.com/blog/tag/contact-center-best-practices) - [Microsoft (8)](https://go.contivio.com/blog/tag/microsoft) - [Live Chat (5)](https://go.contivio.com/blog/tag/live-chat) - [AI (4)](https://go.contivio.com/blog/tag/ai) - [Partnerships (4)](https://go.contivio.com/blog/tag/partnerships) - [SugarCRM (3)](https://go.contivio.com/blog/tag/sugarcrm) - [CRM Automation (2)](https://go.contivio.com/blog/tag/crm-automation) - [Customer Intelligence (2)](https://go.contivio.com/blog/tag/customer-intelligence) - [MCP (2)](https://go.contivio.com/blog/tag/mcp) - [Oracle (2)](https://go.contivio.com/blog/tag/oracle) - [SMS (2)](https://go.contivio.com/blog/tag/sms) - [Contivio (1)](https://go.contivio.com/blog/tag/contivio) - [Contivio Culture (1)](https://go.contivio.com/blog/tag/contivio-culture) - [Industry News (1)](https://go.contivio.com/blog/tag/industry-news) - [Salesforce (1)](https://go.contivio.com/blog/tag/salesforce) - [Uncategorized (1)](https://go.contivio.com/blog/tag/uncategorized) - [claude (1)](https://go.contivio.com/blog/tag/claude) See all ###### Get Started ## Transform Your CRM Into a Contact Center Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service? [Contact Sales](https://www.contivio.com/contact-sales/) [![contivio-logo](https://go.contivio.com/hubfs/contivio-logo.svg "contivio-logo")](https://www.contivio.com/) ###### Product & Solutions - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - [CRM Integration](https://www.contivio.com/integration/) - [Solutions for Teams](https://www.contivio.com/phone-systems/) - [Omnichannel](https://www.contivio.com/omnichannel/) ###### Resources - [Pricing](https://www.contivio.com/pricing/) - [Blog and News](https://go.contivio.com/blog/) ###### Support - [Email Support](mailto:Support@Contivio.com) - [Help Center](https://go.contivio.com/support) - [USA: (800) 282-8105](tel:+18002828105) - [AUS: +61 2 9931-2020](tel:+612022099312020) ###### Terms of Service - [End User Services Agreement](https://www.contivio.com/end-user-services-agreement/) - [Terms and Conditions](https://www.contivio.com/professional-services-standard-terms-and-conditions/) - [Anti-Spam Policy](https://www.contivio.com/anti-spam-policy/) - [Cancellation Policy](https://www.contivio.com/cancellation-policy/) - [Privacy Policy](https://www.contivio.com/privacy-policy/) - [Copyright Notice](https://www.contivio.com/copyright/) © 2022 Contivio.com