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With Contivio’s Call Center Software, you can find satisfaction in knowing that your customers will be met with ease and accessibility when it comes to interacting with your representatives - via the channel of their choice....
Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound
Contivio is leveling up, and we have a new admin portal for our contact center software. Easily manageable through your browser of choice, Contivio’s new admin portal gives you access to everything you need to manage multiple people and departments on the same screen....
Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound
Here at Contivio, we believe that a company is only as strong as its team. We’ve made updates to our user interface that will increase your team’s efficiency and productivity....
Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound
When your business gains a new customer, every single step should be taken to ensure that they are supported and all of their questions are answered. Contivio simplifies customer service with automated customer retention initiatives. Without question, customer satisfaction directly affects customer retention and ultimately, profits. The following scenarios detail how to not just get customers, ...
Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound
Supporting customers throughout every step of their journey with your products is crucial, especially if complications arise. The ability to intake, route, escalate, and resolve issues is exactly what NetSuite's case management integration system was designed to do. Take your NetSuite cases a step further with the integration of Contivio’s omnichannel contact center solution. From the benefits of ...
Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound
Give your customers top-tier service and increase your sales agents’ efficiency by using Contivio to communicate with your customers across all channels. With Contivio, you can engage with your customers via their preferred contact method, whether it’s phone, email, chat, SMS, or fax. With Contivio’s intelligent omnichannel routing functionality, your agents can easily multi-task, responding to ...
Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound
Adding Contivio phone system integration to your NetSuite CRM will give you a robust all-in-one solution for outbound lead generation. Take your sales and marketing up a notch with NetSuite, Contivio, and Bronto seamlessly working together for email, SMS, and call campaigns. They easily capture and share data to make your sales reps as informed and effective as possible....
Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound
Give your customers top-tier service and increase your sales agents’ efficiency by using Contivio by transforming your NetSuite into a fully fledged Contact Center Solution. Contivio is a cloud-based contact center and PBX solution that, when added to NetSuite, enables and automates engagement across multiple channels, including phone, chat, SMS, email, fax, and voicemail....
Topics: NetSuite, Demos & Videos, Contact Center Features, Contivio Customers
Automatic Dialers are used to improve agent efficiency in outbound or blended contact centers. If your Sales or Customer Service team has hundreds - or thousands - of numbers to dial, automatic dialing maximizes productivity and saves hours of valuable agent time. With the extra time savings, agents are able to focus on what they do best: speaking to prospects and customers. In this article, ...
Topics: Demos & Videos, Contact Center Features, Sales & Outbound
