--- title: Delivering Better Results with Contivio’s Contact Center Software description: Contivio provides you with a feature-rich, on-demand contact center software integrated into any CRM or Ticketing System. image: https://go.contivio.com/hubfs/unnamed%20(6).png --- The Complete Cloud Contact Center & Telephony Solution [1.800.282.8105](tel:18002828105) [![contivio](https://go.contivio.com/hubfs/raw_assets/public/Templates/Custom/Blog/img/contivio-logo.svg "Contivio-logo-alt.svg")](https://www.contivio.com/) - [Product](https://www.contivio.com/product/) - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - Solutions - [Mobile CCaaS](https://www.contivio.com/mobile-ccaas/) - [Omnichannel](https://www.contivio.com/omnichannel/) - [All Teams](https://www.contivio.com/phone-systems/) - [Integrations](https://www.contivio.com/integration/) - [NetSuite](https://www.contivio.com/netsuite/) - [Salesforce](https://www.contivio.com/salesforce/) - [Microsoft](https://www.contivio.com/microsoft/) - [Others](https://www.contivio.com/others/) - [Pricing](https://www.contivio.com/pricing/) - [Customers](https://www.contivio.com/case-studies/) - [Contact Sales](https://www.contivio.com/contact-sales/) The Complete Cloud Contact Center & Telephony Solution - [Product](https://www.contivio.com/product/) - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - Solutions - [Mobile CCaaS](https://www.contivio.com/mobile-ccaas/) - [Omnichannel](https://www.contivio.com/omnichannel/) - [All Teams](https://www.contivio.com/phone-systems/) - [Integrations](https://www.contivio.com/integration/) - [NetSuite](https://www.contivio.com/netsuite/) - [Salesforce](https://www.contivio.com/salesforce/) - [Microsoft](https://www.contivio.com/microsoft/) - [Others](https://www.contivio.com/others/) - [Pricing](https://www.contivio.com/pricing/) - [Customers](https://www.contivio.com/case-studies/) - [Contact Sales](https://www.contivio.com/contact-sales/) [1.800.282.8105](tel:+18002828105) # Delivering Better Results with Contivio’s Contact Center Software Posted by [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 5/13/22 10:28 AM Find me on: [LinkedIn](https://www.linkedin.com/in/tim-dancey-b352a571) - [Tweet](https://twitter.com/share) [![Blog Header](https://go.contivio.com/hs-fs/hubfs/Blog%20Header.png?width=671&name=Blog%20Header.png)](https://www.contivio.com/) [Contivio](https://www.contivio.com/) provides you with a feature-rich, on-demand contact center software integrated into any CRM or Ticketing System. In other words, without ever leaving NetSuite you can leverage a workforce in the cloud and deliver better overall results! **Modern Strategies** Modern companies are rapidly moving towards implementing a remote agent strategy. This allows them to attract the right local talent to provide the best customer service across different regions across the globe. At the same time, they drive down costs and increase operational efficiency! **Our Solution** Without ever leaving NetSuite, Contivio provides a fully integrated virtual contact center software solution leveraging the ubiquity of NetSuite CRM and our patented integration “CloudConnect.” With virtually zero capital outlay and minimal training, you can now integrate to your CRM and have a Contact Center up and running in no time. You will also be able to measure and manage remote or in-house agents with ease! Our contact center software allows customers to engage in their channel of choice with tools such as multi-channel support, telephone, live chat, web forms, email and fax. Simultaneously, our workforce management, and online training tools ensure every agent is equipped to service their needs.  **Main Benefits of Our Contact Center Software** By incorporating our contact center software directly from NetSuite into your workforce, you can expect a multitude of benefits, such as lower costs, improved employee satisfaction, productivity and retention, and a better call center experience for your customers.  Also, with Contivio’s contact center software you will find solutions tailored to fit your business workflows: **Intuitive toolbar**: Contivio’s sleek toolbar uses minimal screen real estate so your agents can focus on providing the best customer experience without ever having to leave NetSuite CRM.  **Adaptive Routing**: Contivio’s intelligent routing technology reads the data in your CRM first to match the customer with the right rep at the right time. **Configurable Workflows**: Configure routing and screen popping rules per department or queue to match each team’s workflow. Contivio’s screen popping allows you to pop any screen within the CRM. **Sync All Data & Events**: With Contivio’s contact center software, your agents’ notes automatically sync to your NetSuite CRM so you’ll never miss a call, record, or disposition. Want to learn more about Contivio and how our cloud contact center software is compatible with CRM? [Watch this video](https://www.youtube.com/watch?v=vxgw4g9Tbow)! Or experience our powerful virtual phone system by [booking a demo](https://www.contivio.com/book-a-demo/).  Topics: [Demos & Videos](https://go.contivio.com/blog/tag/demos-videos), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features) ### Written by [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) ![Tim Dancey](https://go.contivio.com/hubfs/tim%20dancey.jpg) Tim Dancey, VP of Global Business Development & Sales has over 6 years of experience successfully driving marketing and sales across international boundaries. Tim joined the Contivio team in the spring of 2013. In a few short years, Tim has grown the Contivio global brand throughout the US, Canada, Europe and Asia, while overseeing US-based operations. ### Who is Contivio? Contivio is an omnichannel [cloud contact center & telephony solution](https://contivio.com) that integrates with almost any CRM or ticketing system to increase agent efficiency and improve customer experiences.  ### Recent Posts ### Topics - [NetSuite (47)](https://go.contivio.com/blog/tag/netsuite) - [Contact Center Features (45)](https://go.contivio.com/blog/tag/contact-center-features) - [Company News (43)](https://go.contivio.com/blog/tag/company-news) - [Contivio Customers (19)](https://go.contivio.com/blog/tag/contivio-customers) - [Omnichannel (19)](https://go.contivio.com/blog/tag/omnichannel) - [Demos & Videos (14)](https://go.contivio.com/blog/tag/demos-videos) - [Contact Center Best Practices (12)](https://go.contivio.com/blog/tag/contact-center-best-practices) - [Sales & Outbound (11)](https://go.contivio.com/blog/tag/sales-outbound) - [Microsoft (8)](https://go.contivio.com/blog/tag/microsoft) - [Live Chat (5)](https://go.contivio.com/blog/tag/live-chat) - [Partnerships (4)](https://go.contivio.com/blog/tag/partnerships) - [SugarCRM (3)](https://go.contivio.com/blog/tag/sugarcrm) - [CRM Automation (2)](https://go.contivio.com/blog/tag/crm-automation) - [Customer Intelligence (2)](https://go.contivio.com/blog/tag/customer-intelligence) - [MCP (2)](https://go.contivio.com/blog/tag/mcp) - [Oracle (2)](https://go.contivio.com/blog/tag/oracle) - [SMS (2)](https://go.contivio.com/blog/tag/sms) - [AI (1)](https://go.contivio.com/blog/tag/ai) - [Contivio (1)](https://go.contivio.com/blog/tag/contivio) - [Contivio Culture (1)](https://go.contivio.com/blog/tag/contivio-culture) - [Industry News (1)](https://go.contivio.com/blog/tag/industry-news) - [Salesforce (1)](https://go.contivio.com/blog/tag/salesforce) - [Uncategorized (1)](https://go.contivio.com/blog/tag/uncategorized) - [claude (1)](https://go.contivio.com/blog/tag/claude) See all ###### Get Started ## Transform Your CRM Into a Contact Center Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service? [Contact Sales](https://www.contivio.com/contact-sales/) [![contivio-logo](https://go.contivio.com/hubfs/contivio-logo.svg "contivio-logo")](https://www.contivio.com/) ###### Product & Solutions - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - [CRM Integration](https://www.contivio.com/integration/) - [Solutions for Teams](https://www.contivio.com/phone-systems/) - [Omnichannel](https://www.contivio.com/omnichannel/) ###### Resources - [Pricing](https://www.contivio.com/pricing/) - [Blog and News](https://go.contivio.com/blog/) ###### Support - [Email Support](mailto:Support@Contivio.com) - [Help Center](https://go.contivio.com/support) - [USA: (800) 282-8105](tel:+18002828105) - [AUS: +61 2 9931-2020](tel:+612022099312020) ###### Terms of Service - [End User Services Agreement](https://www.contivio.com/end-user-services-agreement/) - [Terms and Conditions](https://www.contivio.com/professional-services-standard-terms-and-conditions/) - [Anti-Spam Policy](https://www.contivio.com/anti-spam-policy/) - [Cancellation Policy](https://www.contivio.com/cancellation-policy/) - [Privacy Policy](https://www.contivio.com/privacy-policy/) - [Copyright Notice](https://www.contivio.com/copyright/) © 2022 Contivio.com ![](https://www.facebook.com/tr?id=2129342287292562&ev=PageView%20&noscript=1)