Contivio provides you with a feature-rich, on-demand contact center software integrated into any CRM or Ticketing System. In other words, without ever leaving NetSuite you can leverage a workforce in the cloud and deliver better overall results!
Modern companies are rapidly moving towards implementing a remote agent strategy. This allows them to attract the right local talent to provide the best customer service across different regions across the globe. At the same time, they drive down costs and increase operational efficiency!
Without ever leaving NetSuite, Contivio provides a fully integrated virtual contact center software solution leveraging the ubiquity of NetSuite CRM and our patented integration “CloudConnect.” With virtually zero capital outlay and minimal training, you can now integrate to your CRM and have a Contact Center up and running in no time. You will also be able to measure and manage remote or in-house agents with ease!
Our contact center software allows customers to engage in their channel of choice with tools such as multi-channel support, telephone, live chat, web forms, email and fax. Simultaneously, our workforce management, and online training tools ensure every agent is equipped to service their needs.
Main Benefits of Our Contact Center Software
By incorporating our contact center software directly from NetSuite into your workforce, you can expect a multitude of benefits, such as lower costs, improved employee satisfaction, productivity and retention, and a better call center experience for your customers.
Also, with Contivio’s contact center software you will find solutions tailored to fit your business workflows:
Intuitive toolbar: Contivio’s sleek toolbar uses minimal screen real estate so your agents can focus on providing the best customer experience without ever having to leave NetSuite CRM.
Adaptive Routing: Contivio’s intelligent routing technology reads the data in your CRM first to match the customer with the right rep at the right time.
Configurable Workflows: Configure routing and screen popping rules per department or queue to match each team’s workflow. Contivio’s screen popping allows you to pop any screen within the CRM.
Sync All Data & Events: With Contivio’s contact center software, your agents’ notes automatically sync to your NetSuite CRM so you’ll never miss a call, record, or disposition.