When your business gains a new customer, every single step should be taken to ensure that they are supported and all of their questions are answered. Contivio simplifies customer service with automated customer retention initiatives. Without question, customer satisfaction directly affects customer retention and ultimately, profits. The following scenarios detail how to not just get customers, ...

Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

Supporting customers throughout every step of their journey with your products is crucial, especially if complications arise. The ability to intake, route, escalate, and resolve issues is exactly what NetSuite's case management integration system was designed to do. Take your NetSuite cases a step further with the integration of Contivio’s omnichannel contact center solution. From the benefits of ...

Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

  Give your customers top-tier service and increase your sales agents’ efficiency by using Contivio to communicate with your customers across all channels. With Contivio, you can engage with your customers via their preferred contact method, whether it’s phone, email, chat, SMS, or fax. With Contivio’s intelligent omnichannel routing functionality, your agents can easily multi-task, responding to ...

Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

  Adding Contivio phone system integration to your NetSuite CRM will give you a robust all-in-one solution for outbound lead generation. Take your sales and marketing up a notch with NetSuite, Contivio, and Bronto seamlessly working together for email, SMS, and call campaigns. They easily capture and share data to make your sales reps as informed and effective as possible....

Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

  Give your customers top-tier service and increase your sales agents’ efficiency by using Contivio by transforming your NetSuite into a fully fledged Contact Center Solution. Contivio is a cloud-based contact center and PBX solution that, when added to NetSuite, enables and automates engagement across multiple channels, including phone, chat, SMS, email, fax, and voicemail....

Topics: NetSuite, Demos & Videos, Contact Center Features, Contivio Customers

Automatic Dialers are used to improve agent efficiency in outbound or blended contact centers. If your Sales or Customer Service team has hundreds - or thousands - of numbers to dial, automatic dialing maximizes productivity and saves hours of valuable agent time. With the extra time savings, agents are able to focus on what they do best: speaking to prospects and customers. In this article, ...

Topics: Demos & Videos, Contact Center Features, Sales & Outbound

We all know about the importance of following up with leads while they’re “hot” - or in other words, after they’ve expressed interest in your business by filling out a contact form, downloading an ebook or requesting a demo. But how many Sales reps actually contact a new lead while it’s still "hot"?...

Topics: NetSuite, Demos & Videos, Contact Center Features

As a driver to accelerate your business processes, a personalized NetSuite contact center (like Contivio) will drastically improve operations and your customer experiences. With accessibility from anywhere, agents can just login to their contact center with NetSuite integration capabilities, and leverage an abundance of features otherwise non-existent within a typical call center environment....

Topics: NetSuite, Demos & Videos, Contact Center Features

In our ongoing effort to increase efficiency and drive positive customer experiences for our clients, Contivio has added an exciting new product feature: Agent Call Scheduling! This end-user capability, just released from beta, allows agents to schedule and trigger a call for a given date and time - all while staying in sync with your CRM....

Topics: NetSuite, Demos & Videos, Contact Center Features

Empower your agents with full-featured contact center agent apps deployed as a toolbar. No more toggling between contact center applications or fumbling with a phone and handset, simply manage your communications and calls through the Contivio.com App, toolbar, and soft pad. ...

Topics: Demos & Videos, Contact Center Features, Omnichannel