Automatic Dialers 101: Which auto-dialers are available and what are the benefits of each?

By Tim Dancey on 2/26/18 12:22 PM

Automatic Dialers are used to improve agent efficiency in outbound or blended contact centers. If your Sales or Customer Service team has hundreds - or thousands - of numbers to dial, automatic dialing maximizes productivity and saves hours of valuable agent time. With the extra time savings, agents are able to focus on what they do best: speaking to prospects and customers. In this article, ...

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Topics: Demos & Videos, Contact Center Features, Sales & Outbound

Convert Leads Faster with Lead Auto-Dialing

By Tim Dancey on 12/19/17 11:44 AM

We all know about the importance of following up with leads while they’re “hot” - or in other words, after they’ve expressed interest in your business by filling out a contact form, downloading an ebook or requesting a demo. But how many Sales reps actually contact a new lead while it’s still "hot"?...

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Topics: Demos & Videos, Contact Center Features, NetSuite

The Best NetSuite Contact Center Features for Your Business

By Tim Dancey on 7/6/17 3:18 PM

As a driver to accelerate your business processes, a personalized NetSuite contact center (like Contivio) will drastically improve operations and your customer experiences. With accessibility from anywhere, agents can just login to their contact center with NetSuite integration capabilities, and leverage an abundance of features otherwise non-existent within a typical call center environment....

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Topics: NetSuite, Demos & Videos, Contact Center Features

Never Miss Another Scheduled Call

By Tim Dancey on 4/11/17 10:06 AM

In our ongoing effort to increase efficiency and drive positive customer experiences for our clients, Contivio has added an exciting new product feature: Agent Call Scheduling! This end-user capability, just released from beta, allows agents to schedule and trigger a call for a given date and time - all while staying in sync with your CRM....

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Topics: Contact Center Features, Demos & Videos, NetSuite

Our Patented Toolbar for Agents

By Tim Dancey on 6/29/16 3:02 PM

Empower your agents with full-featured contact center agent apps deployed as a toolbar. No more toggling between contact center applications or fumbling with a phone and handset, simply manage your communications and calls through the App, toolbar, and soft pad. ...

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Topics: Contact Center Features, Demos & Videos, Omnichannel