Give your customers top-tier service and increase your sales agents’ efficiency by using Contivio to communicate with your customers across all channels. With Contivio, you can engage with your customers via their preferred contact method, whether it’s phone, email, chat, SMS, or fax. With Contivio’s intelligent omnichannel routing functionality, your agents can easily multi-task, responding to ...
Never Miss a Beat, with Intelligent Omnichannel Routing
Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound
Outbound Lead Generation with Contivio & NetSuite
Adding Contivio phone system integration to your NetSuite CRM will give you a robust all-in-one solution for outbound lead generation. Take your sales and marketing up a notch with NetSuite, Contivio, and Bronto seamlessly working together for email, SMS, and call campaigns. They easily capture and share data to make your sales reps as informed and effective as possible....
Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound
Inbound Lead Generation and Tracking with Contivio & NetSuite
It takes a lot of effort and money to get your product out in the world, so when customers start calling, you want to make sure they have the best experience possible! As a business, you also want to make sure you are providing those experiences in a cost-effective and timely manner. Set your sales agents up for success with your inbound lead generation campaigns and Contivio....
Topics: NetSuite, Contact Center Features, Omnichannel, Contivio Customers, Sales & Outbound
Sell More with Contivio - a Top-Rated NetSuite Phone Integration System
Give your customers top-tier service and increase your sales agents’ efficiency by using Contivio by transforming your NetSuite into a fully fledged Contact Center Solution. Contivio is a cloud-based contact center and PBX solution that, when added to NetSuite, enables and automates engagement across multiple channels, including phone, chat, SMS, email, fax, and voicemail....
Topics: NetSuite, Demos & Videos, Contact Center Features, Contivio Customers
Contivio’s IVR System – Part II
In our last blog, we detailed what an IVR system is and how it’s beneficial for both your customers and your clients alike. We’re back to talk more about other things you can accomplish by investing in an IVR system for your company....
Self-Service IVR System for Business, from Contivio – Part I
As a business, you know that one of the most important things to do for your success is to maintain a high level of customer satisfaction. This includes a person calling into your customer service center, contacting you for sales information, or needing to talk with any other department, like technical support, finances, and so forth. One of the best...
Topics: Contact Center Features, Sales & Outbound
Contivio – The Leading CRM Phone Integrated Solution
Contivio – the leading CRM phone integrated solution on the market – is here to help you drive efficiency and customer experience by giving your agents the telephony tools they need. Contivio seamlessly integrates right into your existing CRM, extending your investment and allowing your teams to do more....
Feature Focus: Contivio’s Call Center Quality Assurance Scorecard
As a manager of a contact center, you know that one of the most important aspects of your job is quality assurance. This means ensuring that your agents are performing to the best of their abilities so your customer has a good experience each time they call or contact your team. Contivio is an all-in-one cloud contact center software and telephony system, and we understand the importance of ...
Topics: NetSuite
Act on Customer Surveys with the Contivio Contact Center Software Platform
Did you know? Not only does the Contivio contact center software platform let you collect customer surveys, but we also give you the tools you need to act on the results to ensure exceptionally high customer satisfaction....
Topics: NetSuite
Contivio – Call Center Software with Quality Controls for Remote Workers
Businesses around the world have had to adapt quickly to remote work, which for some has unfortunately meant a reduction in customer experience and satisfaction. With the Contivio call center software solution, you can have remote workers AND have all the tools you need to ensure that your agents are giving customers the best experience possible. In this blog, we’re going to cover the quality ...
Topics: Contact Center Features