--- title: Contivio Blog (6) description: (6) --- The Complete Cloud Contact Center & Telephony Solution [1.800.282.8105](tel:18002828105) [![contivio](https://go.contivio.com/hubfs/raw_assets/public/Templates/Custom/Blog/img/contivio-logo.svg "Contivio-logo-alt.svg")](https://www.contivio.com/) - [Product](https://www.contivio.com/product/) - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - Solutions - [Mobile CCaaS](https://www.contivio.com/mobile-ccaas/) - [Omnichannel](https://www.contivio.com/omnichannel/) - [All Teams](https://www.contivio.com/phone-systems/) - [Integrations](https://www.contivio.com/integration/) - [NetSuite](https://www.contivio.com/netsuite/) - [Salesforce](https://www.contivio.com/salesforce/) - [Microsoft](https://www.contivio.com/microsoft/) - [Others](https://www.contivio.com/others/) - [Pricing](https://www.contivio.com/pricing/) - [Customers](https://www.contivio.com/case-studies/) - [Contact Sales](https://www.contivio.com/contact-sales/) The Complete Cloud Contact Center & Telephony Solution - [Product](https://www.contivio.com/product/) - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - Solutions - [Mobile CCaaS](https://www.contivio.com/mobile-ccaas/) - [Omnichannel](https://www.contivio.com/omnichannel/) - [All Teams](https://www.contivio.com/phone-systems/) - [Integrations](https://www.contivio.com/integration/) - [NetSuite](https://www.contivio.com/netsuite/) - [Salesforce](https://www.contivio.com/salesforce/) - [Microsoft](https://www.contivio.com/microsoft/) - [Others](https://www.contivio.com/others/) - [Pricing](https://www.contivio.com/pricing/) - [Customers](https://www.contivio.com/case-studies/) - [Contact Sales](https://www.contivio.com/contact-sales/) [1.800.282.8105](tel:+18002828105) ## [Feature Focus: Contivio’s Call Center Quality Assurance Scorecard](https://go.contivio.com/blog/call-center-quality-assurance-scorecard) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 8/7/20, 1:46 PM [![](https://go.contivio.com/hubfs/Google%20Drive%20Integration/July%20Blog%20%233%20-%20QA%20Scorecard.png)](https://go.contivio.com/blog/call-center-quality-assurance-scorecard) As a manager of a contact center, you know that one of the most important aspects of your job is quality assurance. This means ensuring that your agents are performing to the best of their abilities so your customer has a good experience each time they call or contact your team. Contivio is an all-in-one cloud contact center software and telephony system, and we understand the importance of ... [Read More](https://go.contivio.com/blog/call-center-quality-assurance-scorecard) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite) ## [Act on Customer Surveys with the Contivio Contact Center Software Platform](https://go.contivio.com/blog/contivio-contact-center-software) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 7/22/20, 1:59 PM [![](https://go.contivio.com/hubfs/Google%20Drive%20Integration/July%20%232%20-%20Contvio%20Surveys.png)](https://go.contivio.com/blog/contivio-contact-center-software) Did you know? Not only does the Contivio contact center software platform let you collect customer surveys, but we also give you the tools you need to act on the results to ensure exceptionally high customer satisfaction.... [Read More](https://go.contivio.com/blog/contivio-contact-center-software) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite) ## [Contivio – Call Center Software with Quality Controls for Remote Workers](https://go.contivio.com/blog/call-center-software) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 7/22/20, 1:53 PM [![](https://go.contivio.com/hubfs/Google%20Drive%20Integration/July%20Blog%20%231%20-%20Quality%20Control-1.jpeg)](https://go.contivio.com/blog/call-center-software) Businesses around the world have had to adapt quickly to remote work, which for some has unfortunately meant a reduction in customer experience and satisfaction. With the Contivio call center software solution, you can have remote workers AND have all the tools you need to ensure that your agents are giving customers the best experience possible. In this blog, we’re going to cover the quality ... [Read More](https://go.contivio.com/blog/call-center-software) Topics: [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features) ## [Contivio's Summer 2020 Dashboard Release](https://go.contivio.com/blog/cloud-contact-center-dashboard) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 5/27/20, 6:48 PM [![](https://go.contivio.com/hubfs/Blog.png)](https://go.contivio.com/blog/cloud-contact-center-dashboard) As your sales, customer service, and support teams are working from home, it’s more important than ever to have detailed insight into the efficiency of your call center. With that in mind, we’re pleased to release our next-generation dashboard for supervisors and agents. Simply select the “UPGRADE DASHBOARD” icon at the top right of your screen (when you login to the dashboard) and within seconds ... [Read More](https://go.contivio.com/blog/cloud-contact-center-dashboard) Topics: [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features) ## [3 Tricks You Should Know About Contivio – the Leading CRM Phone System Integration](https://go.contivio.com/blog/crm-phone-system-integration) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 5/26/20, 2:00 PM [![](https://go.contivio.com/hubfs/May%20Blog%20%233%20-%20Contivio%20Tricks.png)](https://go.contivio.com/blog/crm-phone-system-integration) Contivio is designed to extend the functionality of your CRM to give your team the tools it needs to drive efficiencies and improve customer experience. Contivio is the leading CRM phone system integration, because our system seamlessly integrates with your CRM system and provides a top-notch contact center platform for your agents.... [Read More](https://go.contivio.com/blog/crm-phone-system-integration) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite) ## [Historical Reporting Capabilities with Contivio: A Contact Center Software Solution](https://go.contivio.com/blog/contact-center-software) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 5/26/20, 1:55 PM [![](https://go.contivio.com/hubfs/Blog%20%232%20-%20Historical%20Reporting-1.png)](https://go.contivio.com/blog/contact-center-software) As one of NetSuite’s preferred contact center software solutions, Contivio works hard to provide you with all the tools and reporting supervisors you need to lead your organization – even when some, if not all, of your agents are working remotely. Contivio has endless historical reporting capabilities so you can track metrics on a daily, monthly, quarterly, or yearly basis so you can see your ... [Read More](https://go.contivio.com/blog/contact-center-software) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite) ## [Contivio – A Contact Center & PBX for the Entire Office](https://go.contivio.com/blog/business-phone-system) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 4/16/20, 1:36 PM [![](https://go.contivio.com/hubfs/building-1210022_1920.jpg)](https://go.contivio.com/blog/business-phone-system) Investing in a business phone system is a big decision – one that has many factors to consider, but none more important than determining whether any given system will have the flexibility to support your entire business – not just your sales and customer service representatives. It’s important to find a system that has the capability to be configured for each individual’s needs. That’s where ... [Read More](https://go.contivio.com/blog/business-phone-system) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite) ## [Contivio: The Best Phone System for Remote Workers](https://go.contivio.com/blog/best-phone-system-for-remote-workers) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 4/16/20, 1:26 PM [![](https://go.contivio.com/hubfs/Contivio%20for%20Remote%20Workers.png)](https://go.contivio.com/blog/best-phone-system-for-remote-workers) Has your company or organization had to quickly change operations in light of the COVID-19 outbreak? Many businesses are quickly pivoting to allow agents to work remotely. And many of these businesses have found that their current phone system is simply not equipped to handle large portions of the team working remotely. If your organization is struggling with a work-from-home concept, Contivio is ... [Read More](https://go.contivio.com/blog/best-phone-system-for-remote-workers) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite) ## [Contivio – A leading Cloud Contact Center Solution – Is Built From the Ground Up](https://go.contivio.com/blog/cloud-contact-center) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 4/16/20, 1:06 PM [![](https://go.contivio.com/hubfs/IMac_V2.jpg)](https://go.contivio.com/blog/cloud-contact-center) Contivio offers many features and functionality options that set us apart from competitors, but the thing that makes us the most unique is that we’ve built the entire Contivo system from the ground up, by hand, right here in house. Contivio is a call center and PBX solution that seamlessly integrates with your CRM and allows your team to do more.... [Read More](https://go.contivio.com/blog/cloud-contact-center) Topics: [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features) ## [Contivio’s Remote Working Solutions](https://go.contivio.com/blog/contivios-remote-working-solutions) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 3/23/20, 9:12 AM [![](https://go.contivio.com/hubfs/beige-table-lamp-on-table-with-chair-in-room-1648838.jpg)](https://go.contivio.com/blog/contivios-remote-working-solutions) In light of the COVID-19 outbreak, more people are working remotely at home than perhaps any other time in history. Contivio has always been committed to providing our clients – big and small – with a full-stack of contact center and telephony solutions, available in the cloud across all media channels, distributed globally. Our system is the easiest way to increase productivity, customer ... [Read More](https://go.contivio.com/blog/contivios-remote-working-solutions) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite) [Previous](https://go.contivio.com/blog/page/5) [All posts](https://go.contivio.com/blog/all) [Next](https://go.contivio.com/blog/page/7) ### Who is Contivio? Contivio is an omnichannel [cloud contact center & telephony solution](https://contivio.com) that integrates with almost any CRM or ticketing system to increase agent efficiency and improve customer experiences.  ### Recent Posts ### Topics - [NetSuite (49)](https://go.contivio.com/blog/tag/netsuite) - [Contact Center Features (48)](https://go.contivio.com/blog/tag/contact-center-features) - [Company News (43)](https://go.contivio.com/blog/tag/company-news) - [Omnichannel (20)](https://go.contivio.com/blog/tag/omnichannel) - [Contivio Customers (19)](https://go.contivio.com/blog/tag/contivio-customers) - [Demos & Videos (14)](https://go.contivio.com/blog/tag/demos-videos) - [Sales & Outbound (14)](https://go.contivio.com/blog/tag/sales-outbound) - [Contact Center Best Practices (12)](https://go.contivio.com/blog/tag/contact-center-best-practices) - [Microsoft (8)](https://go.contivio.com/blog/tag/microsoft) - [Live Chat (5)](https://go.contivio.com/blog/tag/live-chat) - [AI (4)](https://go.contivio.com/blog/tag/ai) - [Partnerships (4)](https://go.contivio.com/blog/tag/partnerships) - [SugarCRM (3)](https://go.contivio.com/blog/tag/sugarcrm) - [CRM Automation (2)](https://go.contivio.com/blog/tag/crm-automation) - [Customer Intelligence (2)](https://go.contivio.com/blog/tag/customer-intelligence) - [MCP (2)](https://go.contivio.com/blog/tag/mcp) - [Oracle (2)](https://go.contivio.com/blog/tag/oracle) - [SMS (2)](https://go.contivio.com/blog/tag/sms) - [Contivio (1)](https://go.contivio.com/blog/tag/contivio) - [Contivio Culture (1)](https://go.contivio.com/blog/tag/contivio-culture) - [Industry News (1)](https://go.contivio.com/blog/tag/industry-news) - [Salesforce (1)](https://go.contivio.com/blog/tag/salesforce) - [Uncategorized (1)](https://go.contivio.com/blog/tag/uncategorized) - [claude (1)](https://go.contivio.com/blog/tag/claude) See all ###### Get Started ## Transform Your CRM Into a Contact Center Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service? [Contact Sales](https://www.contivio.com/contact-sales/) [![contivio-logo](https://go.contivio.com/hubfs/contivio-logo.svg "contivio-logo")](https://www.contivio.com/) ###### Product & Solutions - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - [CRM Integration](https://www.contivio.com/integration/) - [Solutions for Teams](https://www.contivio.com/phone-systems/) - [Omnichannel](https://www.contivio.com/omnichannel/) ###### Resources - [Pricing](https://www.contivio.com/pricing/) - [Blog and News](https://go.contivio.com/blog/) ###### Support - [Email Support](mailto:Support@Contivio.com) - [Help Center](https://go.contivio.com/support) - [USA: (800) 282-8105](tel:+18002828105) - [AUS: +61 2 9931-2020](tel:+612022099312020) ###### Terms of Service - [End User Services Agreement](https://www.contivio.com/end-user-services-agreement/) - [Terms and Conditions](https://www.contivio.com/professional-services-standard-terms-and-conditions/) - [Anti-Spam Policy](https://www.contivio.com/anti-spam-policy/) - [Cancellation Policy](https://www.contivio.com/cancellation-policy/) - [Privacy Policy](https://www.contivio.com/privacy-policy/) - [Copyright Notice](https://www.contivio.com/copyright/) © 2022 Contivio.com