Contivio – A Contact Center & PBX for the Entire Office

Posted by Tim Dancey on 4/16/20 1:36 PM
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Business phone systemInvesting in a business phone system is a big decision – one that has many factors to consider, but none more important than determining whether any given system will have the flexibility to support your entire business – not just your sales and customer service representatives. It’s important to find a system that has the capability to be configured for each individual’s needs. That’s where Contivio comes in.

Contivio is a highly rated, all-in-one cloud contact center and telephony solution for businesses big and small. Our tools and features can be scaled up or down and configured exactly how you need them, so every person on the team, from a salesperson to the CEO, has the phone system that will effectively fit their needs.

If your business has 20 people in a call center, but another 60 employees that just need a phone for standard calls, Contivio is here to give each individual the type of phone they need. We offer a power user for you call center staff, and a PBX option for the remaining staff. Furthermore, the beauty of the Contivio system is that the user’s roles and responsibilities can easily be switched at any time.

For example, if your call center typically staffs only 20 people on the phones, but you’re experiencing a higher-than-normal call volume at any point due to the COVID-19 outbreak, holiday sales, or promotions – you can easily switch over other PBX phone system users to help answer call center calls at any point. This gives you the flexibility to staff your team as needed AND have the ability to fluctuate roles during the year.

The benefits of having the entire office on the same Contivio business phone system include:

  • Easy Engagement: As your team needs to transfer calls among departments, having everyone on the Contivio business phone system allows for an easy and seamless system for everyone to use.
  • Centralized Reporting: By having all phones in the same system, managers can easily source reports across all departments and teams in one easy-to-use platform.
  • User Management: In the Contivio system, you can easily manage users’ roles and capabilities all on the same platform.
  • Flexibility: By keeping everyone on one business phone system, you can easily change the roles and responsibilities of users to meet peak demands and adapt as needed.
  • Scalability: As your team grows and evolves, Contivio gives you the ability to easily add more users, change roles, and fluctuate roles to address demand as your company grows and changes.

Contivio is the global leading omnichannel (voice, live chat, SMS, email, fax, social) contact center and PBX solution for NetSuite. Click here to book a demo and learn more about Contivio. With industry leading CRM integration, Contivio will extend your CRM core functionality to drive more sales and improve customer experience. It’s time to get more out of your CRM and give your entire team the tools it needs to be successful and efficient. If you have any questions, feel free to reach out to Contivio at

Topics: NetSuite

Written by Tim Dancey

Tim Dancey
Tim Dancey, VP of Global Business Development & Sales has over 6 years of experience successfully driving marketing and sales across international boundaries. Tim joined the Contivio team in the spring of 2013. In a few short years, Tim has grown the Contivio global brand throughout the US, Canada, Europe and Asia, while overseeing US-based operations.