--- title: New Dynamic SMS Offering for NetSuite Users description: Built to satisfy needs across all verticals, SMS alerts driven from NetSuite will enable sales and support teams to thrive. image: https://go.contivio.com/hubfs/SMS%20blog.png --- The Complete Cloud Contact Center & Telephony Solution [1.800.282.8105](tel:18002828105) [![contivio](https://go.contivio.com/hubfs/raw_assets/public/Templates/Custom/Blog/img/contivio-logo.svg "Contivio-logo-alt.svg")](https://www.contivio.com/) - [Product](https://www.contivio.com/product/) - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - Solutions - [Mobile CCaaS](https://www.contivio.com/mobile-ccaas/) - [Omnichannel](https://www.contivio.com/omnichannel/) - [All Teams](https://www.contivio.com/phone-systems/) - [Integrations](https://www.contivio.com/integration/) - [NetSuite](https://www.contivio.com/netsuite/) - [Salesforce](https://www.contivio.com/salesforce/) - [Microsoft](https://www.contivio.com/microsoft/) - [Others](https://www.contivio.com/others/) - [Pricing](https://www.contivio.com/pricing/) - [Customers](https://www.contivio.com/case-studies/) - [Contact Sales](https://www.contivio.com/contact-sales/) The Complete Cloud Contact Center & Telephony Solution - [Product](https://www.contivio.com/product/) - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - Solutions - [Mobile CCaaS](https://www.contivio.com/mobile-ccaas/) - [Omnichannel](https://www.contivio.com/omnichannel/) - [All Teams](https://www.contivio.com/phone-systems/) - [Integrations](https://www.contivio.com/integration/) - [NetSuite](https://www.contivio.com/netsuite/) - [Salesforce](https://www.contivio.com/salesforce/) - [Microsoft](https://www.contivio.com/microsoft/) - [Others](https://www.contivio.com/others/) - [Pricing](https://www.contivio.com/pricing/) - [Customers](https://www.contivio.com/case-studies/) - [Contact Sales](https://www.contivio.com/contact-sales/) [1.800.282.8105](tel:+18002828105) # New Dynamic SMS Offering for NetSuite Users Posted by [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 7/20/17, 10:02 AM Find me on: [LinkedIn](https://www.linkedin.com/in/tim-dancey-b352a571) - [Tweet](https://twitter.com/share) As part of our commitment to developing leading contact center functionality, we’re thrilled to announce Dynamic SMS Campaigns for NetSuite. Built to satisfy needs across all verticals, SMS alerts driven from NetSuite will enable sales and support teams to thrive. With text messaging such a key mainstay in our day-to-day lives, receiving SMS updates relative to Sales Orders, Cases and RMAs, will position your organization to meet the customer demands of today. Designed and scoped with the help our of trusted partner NetSuite, our SMS suite is fully automated without any manual intervention. The list below highlights our extension of key NetSuite modules (i.e., ERP and CRM), using SMS as the driver: Sales Orders (“SO”): - When a NetSuite Sales Order is created, Contivio will text the client their SO number and ship date. - When their SO status changes, Contivio will SMS the client their updated NetSuite status (e.g., actual ship date, tracking number). ![SMS blog.png](https://go.contivio.com/hs-fs/hubfs/SMS%20blog.png?width=330&name=SMS%20blog.png) Case Management: - When a NetSuite Case is created, Contivio will SMS the client their Case number for tracking. - When a Case status changes, Contivio will alert the client via SMS (e.g., case closed). ![SMS blog - 2.jpg](https://go.contivio.com/hs-fs/hubfs/September%20blog%20posts/SMS%20blog%20-%202.jpg?width=329&name=SMS%20blog%20-%202.jpg) Return Merchandise Authorization (“RMA”): - When an RMA is generated in NetSuite, Contivio will SMS the client their RMA number. - When the RMA status changes, Contivio will alert the client via SMS. What is great about this technology is that regardless of your vertical (e.g., retail, manufacturing, nonprofit), our SMS suite can be shaped to spec. By taking the heavy lifting off your staff, sales and support teams can focus on what is important - growth and sustainability. In addition to outbound SMS triggers, all inbound replies will be logged into NetSuite as CRM activities. We will also enable your customers to leverage our self-service IVR to check any active status in real time. From an overall standpoint, our SMS suite is aligned to enhance our full [omni-channel offering voice, chat, SMS and email](https://www.contivio.com/omnichannel-contact-center/). Coupled with enterprise grade integration, NetSuite users will have the complete 360-degree view of all customer touchpoints. Stay tuned as we’re on track to release some great features this quarter. In the meantime, don’t hesitate to [reach out if you have any questions](https://www.contivio.com/contact/) about our Contact Center and Telephony solution. Also feel free to [contact us](https://www.contivio.com/contact/) if you want to set up NetSuite Dynamic SMS campaigns in your contact center, or [book a demo with our team to learn more](https://www.contivio.com/book-a-demo/).   [![Connect your Call Center to NetSuite without any code. Learn More](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/3486001/1b9c15ec-31d9-4aff-aea2-9661e6b2203c.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/3486001/1b9c15ec-31d9-4aff-aea2-9661e6b2203c) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel), [SMS](https://go.contivio.com/blog/tag/sms) ### Written by [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) ![Tim Dancey](https://go.contivio.com/hubfs/Circular%20black-and-white%20author%20headshot.png) Tim Dancey is Chief Revenue Officer at Contivio, where he leads global business development and sales. Since joining in 2013, he has helped expand Contivio’s presence across the United States, Canada, Europe and Asia. His work focuses on helping businesses connect voice, SMS, chat and AI with NetSuite and other CRM and ERP platforms to improve customer service, sales productivity and workflow automation. ### Who is Contivio? Contivio is an omnichannel [cloud contact center & telephony solution](https://contivio.com) that integrates with almost any CRM or ticketing system to increase agent efficiency and improve customer experiences.  ### Recent Posts ### Topics - [NetSuite (47)](https://go.contivio.com/blog/tag/netsuite) - [Contact Center Features (45)](https://go.contivio.com/blog/tag/contact-center-features) - [Company News (43)](https://go.contivio.com/blog/tag/company-news) - [Contivio Customers (19)](https://go.contivio.com/blog/tag/contivio-customers) - [Omnichannel (19)](https://go.contivio.com/blog/tag/omnichannel) - [Demos & Videos (14)](https://go.contivio.com/blog/tag/demos-videos) - [Contact Center Best Practices (12)](https://go.contivio.com/blog/tag/contact-center-best-practices) - [Sales & Outbound (11)](https://go.contivio.com/blog/tag/sales-outbound) - [Microsoft (8)](https://go.contivio.com/blog/tag/microsoft) - [Live Chat (5)](https://go.contivio.com/blog/tag/live-chat) - [Partnerships (4)](https://go.contivio.com/blog/tag/partnerships) - [SugarCRM (3)](https://go.contivio.com/blog/tag/sugarcrm) - [CRM Automation (2)](https://go.contivio.com/blog/tag/crm-automation) - [Customer Intelligence (2)](https://go.contivio.com/blog/tag/customer-intelligence) - [MCP (2)](https://go.contivio.com/blog/tag/mcp) - [Oracle (2)](https://go.contivio.com/blog/tag/oracle) - [SMS (2)](https://go.contivio.com/blog/tag/sms) - [AI (1)](https://go.contivio.com/blog/tag/ai) - [Contivio (1)](https://go.contivio.com/blog/tag/contivio) - [Contivio Culture (1)](https://go.contivio.com/blog/tag/contivio-culture) - [Industry News (1)](https://go.contivio.com/blog/tag/industry-news) - [Salesforce (1)](https://go.contivio.com/blog/tag/salesforce) - [Uncategorized (1)](https://go.contivio.com/blog/tag/uncategorized) - [claude (1)](https://go.contivio.com/blog/tag/claude) See all ###### Get Started ## Transform Your CRM Into a Contact Center Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service? 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