Contivio.com has enhanced its cloud-based, multichannel contact center and telephony solution to include live, online chat. The new channel will enable companies to launch chat on their website and manage the platform through Contivio.com's existing administration portal. This will further empower support, services, and sales users to communicate with consumers, further improving the customer experience and increasing customer satisfaction. Contivio.com is the only contact center software with a complete multichannel offering completely built and owned by Contivio.com - everything on the same backbone.
