Sacramento, Calif. – July 21, 2014 – Contivio.com a leading contact center solution provider, today announced that it has enhanced its chat functionality to be more competitive with chat only software solutions. With the enhanced chat solution, companies can expect not only the benefit of a contact center chat which ties into their sales and support queues, but the ability to transfer chat sessions to other respondents. This comes at a time when having chat on your website is no longer a nicety, but a necessity.
“We understand companies need to engage with customers and prospects on their terms, not ours.” said Greg Marmulak Chief Operating Officer of Contivio.com. “As a contact center software solution we need to drive better customer satisfaction and service through all communication channels. Allowing our customers to do so with a more intuitive and feature rich chat solution will provide them what they need to go beyond simple voice. ”