--- title: Our Patented Toolbar for Agents description: Empower your agents with multichannel contact center agent apps deployed as a toolbar. No more toggling between contact center applications or phone fumbling! image: https://go.contivio.com/hubfs/September%20blog%20posts/toolbar%20screenshot.png --- The Complete Cloud Contact Center & Telephony Solution [1.800.282.8105](tel:18002828105) [![contivio](https://go.contivio.com/hubfs/raw_assets/public/Templates/Custom/Blog/img/contivio-logo.svg "Contivio-logo-alt.svg")](https://www.contivio.com/) - [Product](https://www.contivio.com/product/) - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - Solutions - [Mobile CCaaS](https://www.contivio.com/mobile-ccaas/) - [Omnichannel](https://www.contivio.com/omnichannel/) - [All Teams](https://www.contivio.com/phone-systems/) - [Integrations](https://www.contivio.com/integration/) - [NetSuite](https://www.contivio.com/netsuite/) - [Salesforce](https://www.contivio.com/salesforce/) - [Microsoft](https://www.contivio.com/microsoft/) - [Others](https://www.contivio.com/others/) - [Pricing](https://www.contivio.com/pricing/) - [Customers](https://www.contivio.com/case-studies/) - [Contact Sales](https://www.contivio.com/contact-sales/) The Complete Cloud Contact Center & Telephony Solution - [Product](https://www.contivio.com/product/) - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - Solutions - [Mobile CCaaS](https://www.contivio.com/mobile-ccaas/) - [Omnichannel](https://www.contivio.com/omnichannel/) - [All Teams](https://www.contivio.com/phone-systems/) - [Integrations](https://www.contivio.com/integration/) - [NetSuite](https://www.contivio.com/netsuite/) - [Salesforce](https://www.contivio.com/salesforce/) - [Microsoft](https://www.contivio.com/microsoft/) - [Others](https://www.contivio.com/others/) - [Pricing](https://www.contivio.com/pricing/) - [Customers](https://www.contivio.com/case-studies/) - [Contact Sales](https://www.contivio.com/contact-sales/) [1.800.282.8105](tel:+18002828105) # Our Patented Toolbar for Agents Posted by [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 6/29/16 3:02 PM Find me on: [LinkedIn](https://www.linkedin.com/in/tim-dancey-b352a571) - [Tweet](https://twitter.com/share) Empower your agents with full-featured contact center agent apps deployed as a toolbar. No more toggling between contact center applications or fumbling with a phone and handset, simply manage your communications and calls through the Contivio.com App, toolbar, and soft pad.  ![toolbar screenshot.png](https://go.contivio.com/hs-fs/hubfs/September%20blog%20posts/toolbar%20screenshot.png?width=825&height=325&name=toolbar%20screenshot.png) ### Patented Agent Toolbar App - **Interactive Toolbar Browser** – The power of Contivio located within your web browser will full functionality and media handling capabilities. - **Telephone Soft Pad** – On-screen dialing pad used to perform outbound calls. - **Call Conferencing** – Establish call sessions with multiple participants…Up to 5 additional callers using the Contivio.com soft phone. - **Call Transfer** – Relocate or push an existing telephone call to another phone/Agent. - **Call Transfer Hold** – Allows a person to transfer a call to a designated agent where the call remains on hold until the agent is available. - **Call Hold** – The ability to temporarily place a caller on hold. - **Schedule Calls** – Book follow up call directly from an agent sidebar. - **Find Me, Follow Me** – External phones will be dialed to find Agents if the initial line is not answered. - **On-demand Call Recording** – The ability to manually record calls and store those calls as a hyperlink in your CRM. - **Agent Instant Messaging** – The ability to message internally using the Contivio.com agent instant messaging app. - **Voicemail Management** – Agents can create their own personal Voicemail message when calls are not answered. - **Break Codes** – Define Agent work status and availability. - **Call Dispositions** – Classify calls with a predefined result (e.g., call back customer, etc.). - **Call Scripts** – Scribe exactly what your Agents should say and/or ask when engaged with a Customer. - **Agent Notepad** – Built in notepad that will route to additional agents when calls are transferred. - **Agent Chat** – Agents may engage with customers or internally with other Agents/Supervisors using the web chat feature. - **Recent Activity** – Up to date activity list for quick call back abilities. - **Call Wrap Up** – Allocate a call wrap up period once the call is concluded to close out your notes or send follow up emails. - **History Search** – The ability to review your prior communication with a customer by identifiers such as customer account ID. - **Online Help** – 24/7 online help documentation for configuration of your Contivio.com contact center. Here's a peek into Contivio's toolbar for agents and supervisors. For more information, visit us at Contivio.com or contact us to [Book a Demo.](https://www.contivio.com/book-a-demo/)    [![Take your Call Center to the next level - Book a Demo](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/3486001/eb071537-a443-4ea7-907e-d250a6722608.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/3486001/eb071537-a443-4ea7-907e-d250a6722608) Topics: [Demos & Videos](https://go.contivio.com/blog/tag/demos-videos), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel) ### Written by [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) ![Tim Dancey](https://go.contivio.com/hubfs/tim%20dancey.jpg) Tim Dancey, VP of Global Business Development & Sales has over 6 years of experience successfully driving marketing and sales across international boundaries. Tim joined the Contivio team in the spring of 2013. In a few short years, Tim has grown the Contivio global brand throughout the US, Canada, Europe and Asia, while overseeing US-based operations. ### Who is Contivio? Contivio is an omnichannel [cloud contact center & telephony solution](https://contivio.com) that integrates with almost any CRM or ticketing system to increase agent efficiency and improve customer experiences.  ### Recent Posts ### Topics - [NetSuite (47)](https://go.contivio.com/blog/tag/netsuite) - [Contact Center Features (45)](https://go.contivio.com/blog/tag/contact-center-features) - [Company News (43)](https://go.contivio.com/blog/tag/company-news) - [Contivio Customers (19)](https://go.contivio.com/blog/tag/contivio-customers) - [Omnichannel (19)](https://go.contivio.com/blog/tag/omnichannel) - [Demos & Videos (14)](https://go.contivio.com/blog/tag/demos-videos) - [Contact Center Best Practices (12)](https://go.contivio.com/blog/tag/contact-center-best-practices) - [Sales & Outbound (11)](https://go.contivio.com/blog/tag/sales-outbound) - [Microsoft (8)](https://go.contivio.com/blog/tag/microsoft) - [Live Chat (5)](https://go.contivio.com/blog/tag/live-chat) - [Partnerships (4)](https://go.contivio.com/blog/tag/partnerships) - [SugarCRM (3)](https://go.contivio.com/blog/tag/sugarcrm) - [CRM Automation (2)](https://go.contivio.com/blog/tag/crm-automation) - [Customer Intelligence (2)](https://go.contivio.com/blog/tag/customer-intelligence) - [MCP (2)](https://go.contivio.com/blog/tag/mcp) - [Oracle (2)](https://go.contivio.com/blog/tag/oracle) - [SMS (2)](https://go.contivio.com/blog/tag/sms) - [AI (1)](https://go.contivio.com/blog/tag/ai) - [Contivio (1)](https://go.contivio.com/blog/tag/contivio) - [Contivio Culture (1)](https://go.contivio.com/blog/tag/contivio-culture) - [Industry News (1)](https://go.contivio.com/blog/tag/industry-news) - [Salesforce (1)](https://go.contivio.com/blog/tag/salesforce) - [Uncategorized (1)](https://go.contivio.com/blog/tag/uncategorized) - [claude (1)](https://go.contivio.com/blog/tag/claude) See all ###### Get Started ## Transform Your CRM Into a Contact Center Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service? 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