---
title: Our Patented Toolbar for Agents
description: Empower your agents with multichannel contact center agent apps deployed as a toolbar. No more toggling between contact center applications or phone fumbling!
image: https://go.contivio.com/hubfs/September%20blog%20posts/toolbar%20screenshot.png
---
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The Complete Cloud Contact Center & Telephony Solution
- [Product](https://www.contivio.com/product/)
- [Overview](https://www.contivio.com/product/)
- [All Features](https://www.contivio.com/all-features/)
- Solutions
- [Mobile CCaaS](https://www.contivio.com/mobile-ccaas/)
- [Omnichannel](https://www.contivio.com/omnichannel/)
- [All Teams](https://www.contivio.com/phone-systems/)
- [Integrations](https://www.contivio.com/integration/)
- [NetSuite](https://www.contivio.com/netsuite/)
- [Salesforce](https://www.contivio.com/salesforce/)
- [Microsoft](https://www.contivio.com/microsoft/)
- [Others](https://www.contivio.com/others/)
- [Pricing](https://www.contivio.com/pricing/)
- [Customers](https://www.contivio.com/case-studies/)
- [Contact Sales](https://www.contivio.com/contact-sales/)
[1.800.282.8105](tel:+18002828105)
# Our Patented Toolbar for Agents
Posted by [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 6/29/16, 3:02 PM
Find me on:
[LinkedIn](https://www.linkedin.com/in/tim-dancey-b352a571)
- [Tweet](https://twitter.com/share)
Empower your agents with full-featured contact center agent apps deployed as a toolbar. No more toggling between contact center applications or fumbling with a phone and handset, simply manage your communications and calls through the Contivio.com App, toolbar, and soft pad.
### Patented Agent Toolbar App
- **Interactive Toolbar Browser** – The power of Contivio located within your web browser will full functionality and media handling capabilities.
- **Telephone Soft Pad** – On-screen dialing pad used to perform outbound calls.
- **Call Conferencing** – Establish call sessions with multiple participants…Up to 5 additional callers using the Contivio.com soft phone.
- **Call Transfer** – Relocate or push an existing telephone call to another phone/Agent.
- **Call Transfer Hold** – Allows a person to transfer a call to a designated agent where the call remains on hold until the agent is available.
- **Call Hold** – The ability to temporarily place a caller on hold.
- **Schedule Calls** – Book follow up call directly from an agent sidebar.
- **Find Me, Follow Me** – External phones will be dialed to find Agents if the initial line is not answered.
- **On-demand Call Recording** – The ability to manually record calls and store those calls as a hyperlink in your CRM.
- **Agent Instant Messaging** – The ability to message internally using the Contivio.com agent instant messaging app.
- **Voicemail Management** – Agents can create their own personal Voicemail message when calls are not answered.
- **Break Codes** – Define Agent work status and availability.
- **Call Dispositions** – Classify calls with a predefined result (e.g., call back customer, etc.).
- **Call Scripts** – Scribe exactly what your Agents should say and/or ask when engaged with a Customer.
- **Agent Notepad** – Built in notepad that will route to additional agents when calls are transferred.
- **Agent Chat** – Agents may engage with customers or internally with other Agents/Supervisors using the web chat feature.
- **Recent Activity** – Up to date activity list for quick call back abilities.
- **Call Wrap Up** – Allocate a call wrap up period once the call is concluded to close out your notes or send follow up emails.
- **History Search** – The ability to review your prior communication with a customer by identifiers such as customer account ID.
- **Online Help** – 24/7 online help documentation for configuration of your Contivio.com contact center.
Here's a peek into Contivio's toolbar for agents and supervisors. For more information, visit us at Contivio.com or contact us to [Book a Demo.](https://www.contivio.com/book-a-demo/)
[](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/3486001/eb071537-a443-4ea7-907e-d250a6722608)
Topics: [Demos & Videos](https://go.contivio.com/blog/tag/demos-videos), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Omnichannel](https://go.contivio.com/blog/tag/omnichannel)
### Written by [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey)
Tim Dancey is Chief Revenue Officer at Contivio, where he leads global business development and sales. Since joining in 2013, he has helped expand Contivio’s presence across the United States, Canada, Europe and Asia. His work focuses on helping businesses connect voice, SMS, chat and AI with NetSuite and other CRM and ERP platforms to improve customer service, sales productivity and workflow automation.
### Who is Contivio?
Contivio is an omnichannel [cloud contact center & telephony solution](https://contivio.com) that integrates with almost any CRM or ticketing system to increase agent efficiency and improve customer experiences.
### Recent Posts
### Topics
- [NetSuite (49)](https://go.contivio.com/blog/tag/netsuite)
- [Contact Center Features (48)](https://go.contivio.com/blog/tag/contact-center-features)
- [Company News (43)](https://go.contivio.com/blog/tag/company-news)
- [Omnichannel (20)](https://go.contivio.com/blog/tag/omnichannel)
- [Contivio Customers (19)](https://go.contivio.com/blog/tag/contivio-customers)
- [Demos & Videos (14)](https://go.contivio.com/blog/tag/demos-videos)
- [Sales & Outbound (14)](https://go.contivio.com/blog/tag/sales-outbound)
- [Contact Center Best Practices (12)](https://go.contivio.com/blog/tag/contact-center-best-practices)
- [Microsoft (8)](https://go.contivio.com/blog/tag/microsoft)
- [Live Chat (5)](https://go.contivio.com/blog/tag/live-chat)
- [AI (4)](https://go.contivio.com/blog/tag/ai)
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- [Uncategorized (1)](https://go.contivio.com/blog/tag/uncategorized)
- [claude (1)](https://go.contivio.com/blog/tag/claude)
See all
###### Get Started
## Transform Your CRM Into a Contact Center
Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service?
[Contact Sales](https://www.contivio.com/contact-sales/)
[](https://www.contivio.com/)
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