IRVINE, CA. – November 15, 2016 – Contivio.com, a tier-1 solution provider of cloud contact center software for your CRM and longtime Microsoft partner, today announced it will join again a growing family of partners in Newport Beach, CA at eXtremeCRM. This event attracts partners from all over the world, and Contivio.com is looking forward to being part of this event for the first time. “We ...
Choosing The Best Contact Center User Interface
Support, services, and sales teams use and interact with a wide range of sophisticated solutions each day, thereby, requiring a contact center user interface to be user friendly, intuitive, and obvious. With the rapid pace of software development and advancement, business communications are expected to be conducted much faster than ever before. Organizations expect more human interactions to be ...
Topics: Contact Center Features, Contact Center Best Practices
The Most Important Contact Center Tools for Supervisors & Administrators
When you launch your Contact Center, it's important to ensure that it empowers supervisors and administrators to improve visibility, drive staff efficiency and utilization. With tools such as quality assurance & monitoring, real-time statistics & reporting, and workforce management, staff management has never been easier....
Topics: Contact Center Features, Contact Center Best Practices
Our Patented Toolbar for Agents
Empower your agents with full-featured contact center agent apps deployed as a toolbar. No more toggling between contact center applications or fumbling with a phone and handset, simply manage your communications and calls through the Contivio.com App, toolbar, and soft pad....
Topics: Demos & Videos, Contact Center Features, Omnichannel
Contivio's Office Expands to Irvine
IRVINE, CA – Contivio.com, the world’s most advanced, cloud-based contact center and telephony solution is pleased to announce the opening of its newest office in the heart of Irvine, CA. Simon Butler, Contivio.com’s CEO said, “We’re thrilled to expand our roots into Southern California, and view Irvine as the perfect fit to expand our global footprint.” The new office is located on 2151 ...
Topics: Company News
Contivio Joins NetSuite SuiteWorld 2015
SACRAMENTO, CA. – March 5, 2015 – Contivio.com, a world class software provider of cloud contact center and telephony solutions for your CRM, today announced it will join a rapid growing community of customers, partners, sponsors, and prospects in San Jose, CA for its 5th consecutive SuiteWorld conference....
Topics: NetSuite, Company News
Contivio.com Exhibits at MS Convergence 2015
SACRAMENTO, CA. – February 5, 2015 – Contivio.com, a tier-1 solution provider of cloud contact center software for your CRM and longtime Microsoft partner, today announced it will join once again a growing family of customers, partners, sponsors, and prospects in Atlanta, GA for its 6th consecutive Microsoft Convergence conference....
Topics: Company News, Microsoft
Contivio's New Upgrades to Mac Have Officially Been Deployed
Sacramento, CA. – November 7, 2014 – Contivio.com a leading contact center solution provider, today announced its largest rollout of its new HTML5 software release for Mac. The New York based online and store retailer needed a scalable and reliable solution to replace its current contact center software where daily crashes were a common occurrence. Contivio was able to deploy within a week, ...
Topics: Contact Center Features, Company News, Contivio Customers
Contivio.com Raises Commission Rates for Referral Partners
SACRAMENTO, CA. – October 20, 2014 – With the success of Contivio.com’s contact center referral program, Contivio.com, a leading provider of cloud contact center software for your CRM, is raising the benefit for partners by 50 percent. The Contivio.com partner program enables CRM and contact center professionals to refer Contivio.com to prospects and earn a 15 percent commission. Contivio.com ...
Topics: Company News, Partnerships
Contivio.com Launches on the Lync Apps Marketplace
SACRAMENTO, CA. – Sept 29, 2014 – Contivio.com, a leading provider of cloud contact center software for your CRM and longtime Microsoft partner, today announced that its cloud contact center software is now available in the Lync App Marketplace....
Topics: Company News, Microsoft