Increasing Close Rates and Sales Productivity with Contivio’s Cloud Contact Center for NetSuite

Posted by Tim Dancey on 5/13/22 10:14 AM
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Contivio’s easy-to-use Cloud Contact Center leverages innovative technology to enable telesales and inbound sales teams to increase close rates and sales productivity without ever leaving NetSuite. 

How it Works

Contivio’s Cloud Contact Center uses bundled campaign management with Preview and Progressing auto dialing tools to drive productivity and profitability while ensuring compliance with regulations. 

Sales inquiries added to NetSuite can be auto-routed to the sales professionals, with the added benefit of screen pops and auto-call logging. Then, Contivio’s Cloud Contact Center uses CRM scheduled calls and cadence flows to ensure leads are nurtured across the board. 

What Results Will I See?

With campaigns managed direct from NetSuite, you gain full control over every campaign and improved results such as:

  • Shortened average call times
  • Improved lead quality
  • Reduced "ramp-up" times for new agents
  • Increased agent productivity
  • Regulatory compliance

What Are The Operational Benefits? 

User-Friendly. Contivio’s Cloud Contact Center eliminates the headache of managing separate point solutions for phone, email, fax, SMS, and voice mail. Additionally, you have flexibility in scaling team size up or down as your business requires.

Telesales and in-bound sales increase. You will be able to increase selling time with screen-pop and skills-based routing with Contivio’s Cloud Contact Center. Moreover, your team will be able to utilize their existing NetSuite CRM and in turn drive rapid sales adoption. You will also gain insight into sales activity in real time using customized supervisor reports. 

Lower costs. Our Cloud Contact Center allows you to lower your maintenance costs. Since we supply everything except the agents (including enterprise Global VoIP), you eliminate what you'd normally spend on maintenance, upgrades, and technical staff. And instead of running complicated antiquated telephony systems, you can run your business!

You will also be able to lower your cost per lead: with our auto dialer reps will make 2-3 times more calls, 2-3 times more connections, and 2-3 times more leads - all in less time with Contivio’s Cloud Contact Center!   

Topics: NetSuite, Contact Center Features

Written by Tim Dancey

Tim Dancey
Tim Dancey, VP of Global Business Development & Sales has over 6 years of experience successfully driving marketing and sales across international boundaries. Tim joined the Contivio team in the spring of 2013. In a few short years, Tim has grown the Contivio global brand throughout the US, Canada, Europe and Asia, while overseeing US-based operations.