Automated Customer Retention Initiatives Made Simple with Contivio

By News on 1/14/21 1:17 PM

  When your business gains a new customer, every single step should be taken to ensure that they are supported and all of their questions are answered. Contivio simplifies customer service with automated customer retention initiatives. Without question, customer satisfaction directly affects customer retention and ultimately, profits. The following scenarios detail how to not just get customers, ...

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Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

Get More Out of NetSuite - Integrated Call Center & Case Management

By News on 1/14/21 1:13 PM

  Supporting customers throughout every step of their journey with your products is crucial, especially if complications arise. The ability to intake, route, escalate, and resolve issues is exactly what NetSuite's case management integration system was designed to do. Take your NetSuite cases a step further with the integration of Contivio’s omnichannel contact center solution. From the benefits ...

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Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

Never Miss a Beat, with Intelligent Omnichannel Routing

By News on 1/14/21 1:04 PM

  Give your customers top-tier service and increase your sales agents’ efficiency by using Contivio to communicate with your customers across all channels. With Contivio, you can engage with your customers via their preferred contact method, whether it’s phone, email, chat, SMS, or fax. With Contivio’s intelligent omnichannel routing functionality, your agents can easily multi-task, responding to ...

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Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

Outbound Lead Generation with Contivio & NetSuite

By News on 12/4/20 1:49 PM

  Adding Contivio phone system integration to your NetSuite CRM will give you a robust all-in-one solution for outbound lead generation. Take your sales and marketing up a notch with NetSuite, Contivio, and Bronto seamlessly working together for email, SMS, and call campaigns. They easily capture and share data to make your sales reps as informed and effective as possible....

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Topics: NetSuite, Demos & Videos, Contact Center Features, Company News, Omnichannel, Contivio Customers, Sales & Outbound

Inbound Lead Generation and Tracking with Contivio & NetSuite

By News on 12/4/20 1:46 PM

  It takes a lot of effort and money to get your product out in the world, so when customers start calling, you want to make sure they have the best experience possible! As a business, you also want to make sure you are providing those experiences in a cost-effective and timely manner. Set your sales agents up for success with your inbound lead generation campaigns and Contivio....

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Topics: NetSuite, Contact Center Features, Omnichannel, Contivio Customers, Sales & Outbound

Sell More with Contivio - a Top-Rated NetSuite Phone Integration System

By News on 12/4/20 1:42 PM

  Give your customers top-tier service and increase your sales agents’ efficiency by using Contivio by transforming your NetSuite into a fully fledged Contact Center Solution. Contivio is a cloud-based contact center and PBX solution that, when added to NetSuite, enables and automates engagement across multiple channels, including phone, chat, SMS, email, fax, and voicemail....

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Topics: NetSuite, Demos & Videos, Contact Center Features, Contivio Customers

Feature Focus: Contivio’s Call Center Quality Assurance Scorecard

By Tim Dancey on 8/7/20 1:46 PM

As a manager of a contact center, you know that one of the most important aspects of your job is quality assurance. This means ensuring that your agents are performing to the best of their abilities so your customer has a good experience each time they call or contact your team. Contivio is an all-in-one cloud contact center software and telephony system, and we understand the importance of ...

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Topics: NetSuite

Act on Customer Surveys with the Contivio Contact Center Software Platform

By Tim Dancey on 7/22/20 1:59 PM

  Did you know? Not only does the Contivio contact center software platform let you collect customer surveys, but we also give you the tools you need to act on the results to ensure exceptionally high customer satisfaction....

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Topics: NetSuite

3 Tricks You Should Know About Contivio – the Leading CRM Phone System Integration

By Tim Dancey on 5/26/20 2:00 PM

Contivio is designed to extend the functionality of your CRM to give your team the tools it needs to drive efficiencies and improve customer experience. Contivio is the leading CRM phone system integration, because our system seamlessly integrates with your CRM system and provides a top-notch contact center platform for your agents....

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Topics: NetSuite

Historical Reporting Capabilities with Contivio: A Contact Center Software Solution

By Tim Dancey on 5/26/20 1:55 PM

  As one of NetSuite’s preferred contact center software solutions, Contivio works hard to provide you with all the tools and reporting supervisors you need to lead your organization – even when some, if not all, of your agents are working remotely. Contivio has endless historical reporting capabilities so you can track metrics on a daily, monthly, quarterly, or yearly basis so you can see your ...

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Topics: NetSuite