Feature Focus: Contivio’s Call Center Quality Assurance Scorecard

By Tim Dancey on 8/7/20 1:46 PM

As a manager of a contact center, you know that one of the most important aspects of your job is quality assurance. This means ensuring that your agents are performing to the best of their abilities so your customer has a good experience each time they call or contact your team. Contivio is an all-in-one cloud contact center software and telephony system, and we understand the importance of ...

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Topics: NetSuite

Act on Customer Surveys with the Contivio Contact Center Software Platform

By Tim Dancey on 7/22/20 1:59 PM

  Did you know? Not only does the Contivio contact center software platform let you collect customer surveys, but we also give you the tools you need to act on the results to ensure exceptionally high customer satisfaction....

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Topics: NetSuite

3 Tricks You Should Know About Contivio – the Leading CRM Phone System Integration

By Tim Dancey on 5/26/20 2:00 PM

Contivio is designed to extend the functionality of your CRM to give your team the tools it needs to drive efficiencies and improve customer experience. Contivio is the leading CRM phone system integration, because our system seamlessly integrates with your CRM system and provides a top-notch contact center platform for your agents....

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Topics: NetSuite

Historical Reporting Capabilities with Contivio: A Contact Center Software Solution

By Tim Dancey on 5/26/20 1:55 PM

  As one of NetSuite’s preferred contact center software solutions, Contivio works hard to provide you with all the tools and reporting supervisors you need to lead your organization – even when some, if not all, of your agents are working remotely. Contivio has endless historical reporting capabilities so you can track metrics on a daily, monthly, quarterly, or yearly basis so you can see your ...

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Topics: NetSuite

Contivio – A Contact Center & PBX for the Entire Office

By Tim Dancey on 4/16/20 1:36 PM

Investing in a business phone system is a big decision – one that has many factors to consider, but none more important than determining whether any given system will have the flexibility to support your entire business – not just your sales and customer service representatives. It’s important to find a system that has the capability to be configured for each individual’s needs. That’s where ...

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Topics: NetSuite

Contivio: The Best Phone System for Remote Workers

By Tim Dancey on 4/16/20 1:26 PM

Has your company or organization had to quickly change operations in light of the COVID-19 outbreak? Many businesses are quickly pivoting to allow agents to work remotely. And many of these businesses have found that their current phone system is simply not equipped to handle large portions of the team working remotely. If your organization is struggling with a work-from-home concept, Contivio is ...

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Topics: NetSuite

Contivio’s Remote Working Solutions

By Tim Dancey on 3/23/20 9:12 AM

In light of the COVID-19 outbreak, more people are working remotely at home than perhaps any other time in history. Contivio has always been committed to providing our clients – big and small – with a full-stack of contact center and telephony solutions, available in the cloud across all media channels, distributed globally. Our system is the easiest way to increase productivity, customer ...

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Topics: NetSuite

Features to Handle Mass Call Volume

By Tim Dancey on 3/17/20 9:58 AM

  In light of the recent COVID-19 (Coronavirus) news, many businesses and organizations across the country are facing unprecedented call volumes in recent weeks. Airlines are fielding calls from customers changing or canceling flights, hotels are adjusting reservations, and medi cal offi ces are scheduling patients. Managing the calls in a timely manner not only allows for good customer service, ...

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Topics: NetSuite

Seamless NetSuite and Salesforce Integration with Contivio

By Tim Dancey on 3/17/20 9:49 AM

For companies that utilize both NetSuite (ERP) and Salesforce (CRM), depending on the team, Contivo is able to seamlessly integrate into both systems to ensure that each customer gets the best service every time they call, chat, email, fax, etc.. If your company utilizes more than one customer and sales management software suite, Contivio offers a dual integration solution that will allow you to ...

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Topics: NetSuite

Contivio Feature Spotlight: Link-to-Call

By Tim Dancey on 2/26/20 7:42 AM

Contivio is designed to seamlessly integrate into your NetSuite environment to give you and your agents the tools and functionality needed to shorten sales cycles and improve overall customer service. A feature you may not know about is the Link-to-Call....

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Topics: NetSuite