Tim Dancey

Tim Dancey
Tim Dancey, VP of Global Business Development & Sales has over 6 years of experience successfully driving marketing and sales across international boundaries. Tim joined the Contivio team in the spring of 2013. In a few short years, Tim has grown the Contivio global brand throughout the US, Canada, Europe and Asia, while overseeing US-based operations.
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Recent Posts

Contivio’s IVR System – Part II

By Tim Dancey on 8/26/20 10:14 AM

  In our last blog, we detailed what an IVR system is and how it’s beneficial for both your customers and your clients alike. We’re back to talk more about other things you can accomplish by investing in an IVR system for your company....

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Topics: Contact Center Features, Contivio Customers

Self-Service IVR System for Business, from Contivio – Part I

By Tim Dancey on 8/26/20 10:06 AM

  As a business, you know that one of the most important things to do for your success is to maintain a high level of customer satisfaction. This includes a person calling into your customer service center, contacting you for sales information, or needing to talk with any other department, like technical support, finances, and so forth. One of the best ...

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Topics: Contact Center Features, Sales & Outbound

Contivio – The Leading CRM Phone Integrated Solution

By Tim Dancey on 8/26/20 9:39 AM

Contivio – the leading CRM phone integrated solution on the market – is here to help you drive efficiency and customer experience by giving your agents the telephony tools they need. Contivio seamlessly integrates right into your existing CRM, extending your investment and allowing your teams to do more....

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Topics: Contact Center Features, Contivio Customers

Feature Focus: Contivio’s Call Center Quality Assurance Scorecard

By Tim Dancey on 8/7/20 1:46 PM

As a manager of a contact center, you know that one of the most important aspects of your job is quality assurance. This means ensuring that your agents are performing to the best of their abilities so your customer has a good experience each time they call or contact your team. Contivio is an all-in-one cloud contact center software and telephony system, and we understand the importance of ...

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Topics: NetSuite

Act on Customer Surveys with the Contivio Contact Center Software Platform

By Tim Dancey on 7/22/20 1:59 PM

  Did you know? Not only does the Contivio contact center software platform let you collect customer surveys, but we also give you the tools you need to act on the results to ensure exceptionally high customer satisfaction....

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Topics: NetSuite

Contivio – Call Center Software with Quality Controls for Remote Workers

By Tim Dancey on 7/22/20 1:53 PM

Businesses around the world have had to adapt quickly to remote work, which for some has unfortunately meant a reduction in customer experience and satisfaction. With the Contivio call center software solution, you can have remote workers AND have all the tools you need to ensure that your agents are giving customers the best experience possible. In this blog, we’re going to cover the quality ...

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Topics: Contact Center Features

Contivio's Summer 2020 Dashboard Release

By Tim Dancey on 5/27/20 6:48 PM

As your sales, customer service, and support teams are working from home, it’s more important than ever to have detailed insight into the efficiency of your call center. With that in mind, we’re pleased to release our next-generation dashboard for supervisors and agents. Simply select the “UPGRADE DASHBOARD” icon at the top right of your screen (when you login to the dashboard) and within seconds ...

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Topics: Contact Center Features

3 Tricks You Should Know About Contivio – the Leading CRM Phone System Integration

By Tim Dancey on 5/26/20 2:00 PM

Contivio is designed to extend the functionality of your CRM to give your team the tools it needs to drive efficiencies and improve customer experience. Contivio is the leading CRM phone system integration, because our system seamlessly integrates with your CRM system and provides a top-notch contact center platform for your agents....

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Topics: NetSuite

Historical Reporting Capabilities with Contivio: A Contact Center Software Solution

By Tim Dancey on 5/26/20 1:55 PM

  As one of NetSuite’s preferred contact center software solutions, Contivio works hard to provide you with all the tools and reporting supervisors you need to lead your organization – even when some, if not all, of your agents are working remotely. Contivio has endless historical reporting capabilities so you can track metrics on a daily, monthly, quarterly, or yearly basis so you can see your ...

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Topics: NetSuite

Contivio – A Contact Center & PBX for the Entire Office

By Tim Dancey on 4/16/20 1:36 PM

Investing in a business phone system is a big decision – one that has many factors to consider, but none more important than determining whether any given system will have the flexibility to support your entire business – not just your sales and customer service representatives. It’s important to find a system that has the capability to be configured for each individual’s needs. That’s where ...

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Topics: NetSuite