Here at Contivio we've found that Contact Center CRM integration leads to the best customer service and fastest lead conversion. This is why it's key for growing businesses to choose a Contact Center and Telephony Solution that has a robust set of CRM integration features. Today, with advanced business intelligence tools, organizations can now track and understand the exact value of each customer ...

Third-party debt recovery and debt management is always challenging. Often, collection calls rely on repetition to motivate the debtor to pay. Contivio allows collection agencies and other debt service providers to reach more debtors, all while complying with regulatory guidance. With Contivio's debt collection solution, you can focus on your contact center performance and eliminate the hassle ...

When your company implements cloud contact center software across multiple business units (e.g., sales, marketing, support, etc.), it’s important to clearly define contact center roles and responsibilities at the beginning of the process. If your employees and contact center users have a clear vision of expectations and measurable KPIs, your company is far more likely to reach operational ...

Deliver a truly superior inbound contact center experience to your customers. Leverage Contivio’s IVR, ACD and CTI technologies to send calls and chats to the most skilled and qualified reps the first time! It is time to start closing tickets faster, and revolutionizing your customer touch points....

Deployed by teams globally, Contivio’s outbound contact center features help increase sales efficiency – directly from the CRM. Simply create a CRM saved search, and launch preview or progressive campaigns in seconds!...

At Contivio, we understand how important it is to have real-time data in a timely fashion, without any hassle. In order to provide our users the ability to access the information they need to make important decisions, we’ve added a new administrator feature for contact center leads, sales managers, and other team leaders to do just that. Introducing our new Composite Reporting system!...

IRVINE, CA. – November 15, 2016 – Contivio.com, a tier-1 solution provider of cloud contact center software for your CRM and longtime Microsoft partner, today announced it will join again a growing family of partners in Newport Beach, CA at eXtremeCRM. This event attracts partners from all over the world, and Contivio.com is looking forward to being part of this event for the first time. “We ...

Support, services, and sales teams use and interact with a wide range of sophisticated solutions each day, thereby, requiring a contact center user interface to be user friendly, intuitive, and obvious. With the rapid pace of software development and advancement, business communications are expected to be conducted much faster than ever before. Organizations expect more human interactions to be ...

When you launch your Contact Center, it's important to ensure that it empowers supervisors and administrators to improve visibility, drive staff efficiency and utilization. With tools such as quality assurance & monitoring, real-time statistics & reporting, and workforce management, staff management has never been easier....

Empower your agents with full-featured contact center agent apps deployed as a toolbar. No more toggling between contact center applications or fumbling with a phone and handset, simply manage your communications and calls through the Contivio.com App, toolbar, and soft pad....