--- title: Contivio Blog | Tim Dancey (6) description: Tim Dancey is Chief Revenue Officer at Contivio, where he leads global business development and sales. Since joining in 2013, he has helped expand Contivio’s presence across the United States, Canada, Europe and Asia. His work focuses on helping businesses connect voice, SMS, chat and AI with NetSuite and other CRM and ERP platforms to improve customer service, sales productivity and workflow automation. (6) --- The Complete Cloud Contact Center & Telephony Solution [1.800.282.8105](tel:18002828105) [![contivio](https://go.contivio.com/hubfs/raw_assets/public/Templates/Custom/Blog/img/contivio-logo.svg "Contivio-logo-alt.svg")](https://www.contivio.com/) - [Product](https://www.contivio.com/product/) - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - Solutions - [Mobile CCaaS](https://www.contivio.com/mobile-ccaas/) - [Omnichannel](https://www.contivio.com/omnichannel/) - [All Teams](https://www.contivio.com/phone-systems/) - [Integrations](https://www.contivio.com/integration/) - [NetSuite](https://www.contivio.com/netsuite/) - [Salesforce](https://www.contivio.com/salesforce/) - [Microsoft](https://www.contivio.com/microsoft/) - [Others](https://www.contivio.com/others/) - [Pricing](https://www.contivio.com/pricing/) - [Customers](https://www.contivio.com/case-studies/) - [Contact Sales](https://www.contivio.com/contact-sales/) The Complete Cloud Contact Center & Telephony Solution - [Product](https://www.contivio.com/product/) - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - Solutions - [Mobile CCaaS](https://www.contivio.com/mobile-ccaas/) - [Omnichannel](https://www.contivio.com/omnichannel/) - [All Teams](https://www.contivio.com/phone-systems/) - [Integrations](https://www.contivio.com/integration/) - [NetSuite](https://www.contivio.com/netsuite/) - [Salesforce](https://www.contivio.com/salesforce/) - [Microsoft](https://www.contivio.com/microsoft/) - [Others](https://www.contivio.com/others/) - [Pricing](https://www.contivio.com/pricing/) - [Customers](https://www.contivio.com/case-studies/) - [Contact Sales](https://www.contivio.com/contact-sales/) [1.800.282.8105](tel:+18002828105) ## Tim Dancey ![Tim Dancey](https://go.contivio.com/hubfs/Circular%20black-and-white%20author%20headshot.png) Tim Dancey is Chief Revenue Officer at Contivio, where he leads global business development and sales. Since joining in 2013, he has helped expand Contivio’s presence across the United States, Canada, Europe and Asia. His work focuses on helping businesses connect voice, SMS, chat and AI with NetSuite and other CRM and ERP platforms to improve customer service, sales productivity and workflow automation. Find me on: ### Recent Posts ## [Never Miss Another Scheduled Call](https://go.contivio.com/blog/contact-center-call-scheduling) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 4/11/17, 10:06 AM [![](https://go.contivio.com/hubfs/scheduled%20call%20post.jpg)](https://go.contivio.com/blog/contact-center-call-scheduling) In our ongoing effort to increase efficiency and drive positive customer experiences for our clients, Contivio has added an exciting new product feature: Agent Call Scheduling! This end-user capability, just released from beta, allows agents to schedule and trigger a call for a given date and time - all while staying in sync with your CRM.... [Read More](https://go.contivio.com/blog/contact-center-call-scheduling) Topics: [NetSuite](https://go.contivio.com/blog/tag/netsuite), [Demos & Videos](https://go.contivio.com/blog/tag/demos-videos), [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features) ## [The Benefits of Contact Center CRM Integration](https://go.contivio.com/blog/contact-center-crm-integration) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 3/1/17, 3:23 PM [![](https://go.contivio.com/hubfs/September%20blog%20posts/contact-center-call-recording.png)](https://go.contivio.com/blog/contact-center-crm-integration) Here at Contivio we've found that Contact Center CRM integration leads to the best customer service and fastest lead conversion. This is why it's key for growing businesses to choose a Contact Center and Telephony Solution that has a robust set of CRM integration features. Today, with advanced business intelligence tools, organizations can now track and understand the exact value of each customer ... [Read More](https://go.contivio.com/blog/contact-center-crm-integration) Topics: [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Contact Center Best Practices](https://go.contivio.com/blog/tag/contact-center-best-practices) ## [The Best Call Center for Debt Collection](https://go.contivio.com/blog/best-debt-collection-call-center) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 1/3/17, 7:02 AM [![](https://go.contivio.com/hubfs/September%20blog%20posts/debt%20collection.jpeg)](https://go.contivio.com/blog/best-debt-collection-call-center) Third-party debt recovery and debt management is always challenging. Often, collection calls rely on repetition to motivate the debtor to pay. Contivio allows collection agencies and other debt service providers to reach more debtors, all while complying with regulatory guidance. With Contivio's debt collection solution, you can focus on your contact center performance and eliminate the hassle ... [Read More](https://go.contivio.com/blog/best-debt-collection-call-center) Topics: [Contact Center Best Practices](https://go.contivio.com/blog/tag/contact-center-best-practices) ## [Contact Center Roles & Responsibilities for 2018](https://go.contivio.com/blog/contact-center-roles-and-responsibilities/) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 12/30/16, 1:02 PM [![](https://go.contivio.com/hubfs/September%20blog%20posts/call%20center%20agents.png)](https://go.contivio.com/blog/contact-center-roles-and-responsibilities/) When your company implements cloud contact center software across multiple business units (e.g., sales, marketing, support, etc.), it’s important to clearly define contact center roles and responsibilities at the beginning of the process. If your employees and contact center users have a clear vision of expectations and measurable KPIs, your company is far more likely to reach operational ... [Read More](https://go.contivio.com/blog/contact-center-roles-and-responsibilities/) Topics: [Contact Center Best Practices](https://go.contivio.com/blog/tag/contact-center-best-practices) ## [Key Contact Center Features for Customer Support Teams & Inbound Communication](https://go.contivio.com/blog/contact-center-inbound-features/) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 12/6/16, 2:01 PM [![](https://go.contivio.com/hubfs/September%20blog%20posts/Support-1024x487.png)](https://go.contivio.com/blog/contact-center-inbound-features/) Deliver a truly superior inbound contact center experience to your customers. Leverage Contivio’s IVR, ACD and CTI technologies to send calls and chats to the most skilled and qualified reps the first time! It is time to start closing tickets faster, and revolutionizing your customer touch points.... [Read More](https://go.contivio.com/blog/contact-center-inbound-features/) Topics: [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Contact Center Best Practices](https://go.contivio.com/blog/tag/contact-center-best-practices) ## [Key Contact Center Features for Sales Teams & Outbound Call Centers](https://go.contivio.com/blog/contact-center-outbound-features/) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 12/5/16, 6:07 PM [![](https://go.contivio.com/hubfs/September%20blog%20posts/Outbound-1024x515.png)](https://go.contivio.com/blog/contact-center-outbound-features/) Deployed by teams globally, Contivio’s outbound contact center features help increase sales efficiency – directly from the CRM. Simply create a CRM saved search, and launch preview or progressive campaigns in seconds!... [Read More](https://go.contivio.com/blog/contact-center-outbound-features/) Topics: [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Contact Center Best Practices](https://go.contivio.com/blog/tag/contact-center-best-practices) ## [How to Compile Multiple Contact Center Reports with Contivio](https://go.contivio.com/blog/how-to-compile-multiple-contact-center-reports) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 11/17/16, 3:02 PM [![](https://go.contivio.com/hubfs/September%20blog%20posts/composite-reporting-giphy.gif)](https://go.contivio.com/blog/how-to-compile-multiple-contact-center-reports) At Contivio, we understand how important it is to have real-time data in a timely fashion, without any hassle. In order to provide our users the ability to access the information they need to make important decisions, we’ve added a new administrator feature for contact center leads, sales managers, and other team leaders to do just that. Introducing our new Composite Reporting system!... [Read More](https://go.contivio.com/blog/how-to-compile-multiple-contact-center-reports) Topics: [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features) ## [Contivio Joins eXtremeCRM 2016](https://go.contivio.com/blog/contivio-com-joins-extremecrm-2016) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 10/28/16, 2:01 PM [![](https://go.contivio.com/hubfs/microsoft%20image.png)](https://go.contivio.com/blog/contivio-com-joins-extremecrm-2016) IRVINE, CA. – November 15, 2016 – Contivio.com, a tier-1 solution provider of cloud contact center software for your CRM and longtime Microsoft partner, today announced it will join again a growing family of partners in Newport Beach, CA at eXtremeCRM. This event attracts partners from all over the world, and Contivio.com is looking forward to being part of this event for the first time. “We ... [Read More](https://go.contivio.com/blog/contivio-com-joins-extremecrm-2016) Topics: [Company News](https://go.contivio.com/blog/tag/company-news) ## [Choosing The Best Contact Center User Interface](https://go.contivio.com/blog/contact-center-user-interface/) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 9/1/16, 2:15 PM [![](https://go.contivio.com/hubfs/September%20blog%20posts/contact-center-user-interface.png)](https://go.contivio.com/blog/contact-center-user-interface/) Support, services, and sales teams use and interact with a wide range of sophisticated solutions each day, thereby, requiring a contact center user interface to be user friendly, intuitive, and obvious. With the rapid pace of software development and advancement, business communications are expected to be conducted much faster than ever before. Organizations expect more human interactions to be ... [Read More](https://go.contivio.com/blog/contact-center-user-interface/) Topics: [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Contact Center Best Practices](https://go.contivio.com/blog/tag/contact-center-best-practices) ## [The Most Important Contact Center Tools for Supervisors & Administrators](https://go.contivio.com/blog/important-contact-center-tools-for-supervisors-administrators) By [Tim Dancey](https://go.contivio.com/blog/author/tim-dancey) on 8/9/16, 10:23 AM [![](https://contivio.staging.wpengine.com/wp-content/uploads/2017/05/contact-center-management-apps-1024x507.png)](https://go.contivio.com/blog/important-contact-center-tools-for-supervisors-administrators) When you launch your Contact Center, it's important to ensure that it empowers supervisors and administrators to improve visibility, drive staff efficiency and utilization. With tools such as quality assurance & monitoring, real-time statistics & reporting, and workforce management, staff management has never been easier.... [Read More](https://go.contivio.com/blog/important-contact-center-tools-for-supervisors-administrators) Topics: [Contact Center Features](https://go.contivio.com/blog/tag/contact-center-features), [Contact Center Best Practices](https://go.contivio.com/blog/tag/contact-center-best-practices) [Previous](https://go.contivio.com/blog/author/tim-dancey/page/5) [All posts](https://go.contivio.com/blog/all) [Next](https://go.contivio.com/blog/author/tim-dancey/page/7) ### Who is Contivio? Contivio is an omnichannel [cloud contact center & telephony solution](https://contivio.com) that integrates with almost any CRM or ticketing system to increase agent efficiency and improve customer experiences.  ### Recent Posts ### Topics - [NetSuite (49)](https://go.contivio.com/blog/tag/netsuite) - [Contact Center Features (48)](https://go.contivio.com/blog/tag/contact-center-features) - [Company News (43)](https://go.contivio.com/blog/tag/company-news) - [Omnichannel (20)](https://go.contivio.com/blog/tag/omnichannel) - [Contivio Customers (19)](https://go.contivio.com/blog/tag/contivio-customers) - [Demos & Videos (14)](https://go.contivio.com/blog/tag/demos-videos) - [Sales & Outbound (14)](https://go.contivio.com/blog/tag/sales-outbound) - [Contact Center Best Practices (12)](https://go.contivio.com/blog/tag/contact-center-best-practices) - [Microsoft (8)](https://go.contivio.com/blog/tag/microsoft) - [Live Chat (5)](https://go.contivio.com/blog/tag/live-chat) - [AI (4)](https://go.contivio.com/blog/tag/ai) - [Partnerships (4)](https://go.contivio.com/blog/tag/partnerships) - [SugarCRM (3)](https://go.contivio.com/blog/tag/sugarcrm) - [CRM Automation (2)](https://go.contivio.com/blog/tag/crm-automation) - [Customer Intelligence (2)](https://go.contivio.com/blog/tag/customer-intelligence) - [MCP (2)](https://go.contivio.com/blog/tag/mcp) - [Oracle (2)](https://go.contivio.com/blog/tag/oracle) - [SMS (2)](https://go.contivio.com/blog/tag/sms) - [Contivio (1)](https://go.contivio.com/blog/tag/contivio) - [Contivio Culture (1)](https://go.contivio.com/blog/tag/contivio-culture) - [Industry News (1)](https://go.contivio.com/blog/tag/industry-news) - [Salesforce (1)](https://go.contivio.com/blog/tag/salesforce) - [Uncategorized (1)](https://go.contivio.com/blog/tag/uncategorized) - [claude (1)](https://go.contivio.com/blog/tag/claude) See all ###### Get Started ## Transform Your CRM Into a Contact Center Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service? [Contact Sales](https://www.contivio.com/contact-sales/) [![contivio-logo](https://go.contivio.com/hubfs/contivio-logo.svg "contivio-logo")](https://www.contivio.com/) ###### Product & Solutions - [Overview](https://www.contivio.com/product/) - [All Features](https://www.contivio.com/all-features/) - [CRM Integration](https://www.contivio.com/integration/) - [Solutions for Teams](https://www.contivio.com/phone-systems/) - [Omnichannel](https://www.contivio.com/omnichannel/) ###### Resources - [Pricing](https://www.contivio.com/pricing/) - [Blog and News](https://go.contivio.com/blog/) ###### Support - [Email Support](mailto:Support@Contivio.com) - [Help Center](https://go.contivio.com/support) - [USA: (800) 282-8105](tel:+18002828105) - [AUS: +61 2 9931-2020](tel:+612022099312020) ###### Terms of Service - [End User Services Agreement](https://www.contivio.com/end-user-services-agreement/) - [Terms and Conditions](https://www.contivio.com/professional-services-standard-terms-and-conditions/) - [Anti-Spam Policy](https://www.contivio.com/anti-spam-policy/) - [Cancellation Policy](https://www.contivio.com/cancellation-policy/) - [Privacy Policy](https://www.contivio.com/privacy-policy/) - [Copyright Notice](https://www.contivio.com/copyright/) © 2022 Contivio.com