When managing a call center, data is everything—but not all data is created equal. At Contivio, we offer two powerful tools to help you get the most from your calls: Agent Scorecards and Insights. Both leverage the power of AI to elevate your team’s performance, but they serve different purposes and work best in different contexts....

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Experience how Contivio’s AI-powered chatbot, integrated with NetSuite, streamlines customer interactions and delivers real-time support. In this demo, you’ll see the chatbot pull live updates from NetSuite, provide instant order status details, and seamlessly transition conversations to a human agent when needed. With AI-driven features like sentiment analysis, automated summaries, and proposed ...

Imagine a contact center where every interaction is smarter, faster, and more personalized. Contivio, in collaboration with NetSuite, is making this a reality with its cutting-edge AI-powered voice solutions. These innovations aim to transform the way your sales and support teams interact with customers, creating seamless, data-driven experiences across multiple communication channels....

NetSuite’s new CRM Specialized User Licenses are now available, offering a cost-effective way to provide tailored access for employees in sales, marketing, and support. With predefined permissions, these licenses are perfect for team members who need to view and act on customer data without the overhead of a full general user license....

As a supervisor or manager using Contivio, you have a powerful tool at your disposal for collecting valuable customer feedback. Customer surveys not only provide insights into customer satisfaction but also help identify areas for improvement in your products or services. In this article, we'll explore some tips and tricks for implementing customer surveys through Contivio to gain meaningful ...

Delivering top-notch customer service isn't just about meeting expectations—it's about exceeding them. As customer service leaders, we're constantly on the lookout for ways to enhance our operations and provide better support to our customers. In this article, we'll explore five actionable strategies to level up your customer service game, with a focus on leveraging Contivio's innovative features ...