Transform Customer Support with Contivio’s AI-Powered Chatbot

Posted by Sarah Buchanan on 12/10/24 2:55 PM

Experience how Contivio’s AI-powered chatbot, integrated with NetSuite, streamlines customer interactions and delivers real-time support. In this demo, you’ll see the chatbot pull live updates from NetSuite, provide instant order status details, and seamlessly transition conversations to a human agent when needed.

With AI-driven features like sentiment analysis, automated summaries, and proposed follow-up actions, the chatbot equips agents with the insights they need to resolve issues quickly and efficiently. Watch the video to see how Contivio’s chatbot revolutionizes customer service with intelligent, data-driven support!

 

Written by Sarah Buchanan

Sarah Buchanan
Born and raised in the San Francisco Bay Area, Sarah now resides in Orange County, CA with her family. In addition to a strong background in sales and customer success, Sarah has 7 years of call center management experience. Her deep understanding of the crucial requirements for both users and supervisors within a contact center platform sets her apart, making her a valuable asset to the Contivio team.