We’re closing out the year with a lighter, faster, and more insightful Contivio Dashboard — designed to give supervisors and call center leaders clearer visibility into the moments that matter.
A Cleaner Look & Updated Icons
The dashboard now features a refreshed visual design with improved spacing, updated icons, and a more modern feel. It’s the same powerful data you rely on every day, now easier to scan and digest at a glance.
This updated dashboard is available in two places:
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Real-Time Analytics inside the Admin Portal (for supervisors and administrators)
-
Work Status under the My Work tab in the Contivio Application (for agents and individual users)
Introducing the New Dynamic Gauge
The biggest upgrade: a new one-shot Dynamic Gauge that lets you zoom in on any real-time metric across any queue or media type.
Supervisors can now:
- Highlight a single metric — like SLA, wait time, or service level — and monitor it in isolation
- Toggle between Queues (Sales, Customer Service, Billing, etc.)
- Compare metrics across voice, chat, SMS, or email
- Keep full dashboard visibility while spotlighting the one KPI that needs attention right now
For example:
You might keep a full view of your Sales queue on the bottom row while zooming in on a critical Customer Service metric during peak hours.
Why It Matters
Real-time management is all about clarity. With the new gauge and streamlined interface, leaders get faster insight, quicker reactions, and a cleaner workflow — without jumping between screens.
This is just the first step in a series of UI and analytics improvements rolling out in 2025. Stay tuned — more powerful updates are on the way.
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