In today's fast-paced business landscape, the ability to generate leads swiftly and convert them effectively stands as a pivotal factor for success. Tapping into technology and automation to streamline lead generation and optimize conversion rates has become a strategic priority for businesses worldwide. NetSuite Web Forms and Contivio's Outbound Dialer Campaigns emerge as a dynamic duo, offering ...
Topics: NetSuite, Contact Center Features, Contact Center Best Practices
The Enterprise Contact Center for CRM from Contivio.com on Vimeo....
Topics: Uncategorized
In today’s dynamic business landscape, customer service stands as a cornerstone for success. Providing exceptional customer service not only creates a positive impression but also cultivates lasting relationships that drive customer loyalty and repeat business. According to Nerdwallet, an overwhelming 93% of customers are inclined to return to companies offering excellent customer service. The ...
Topics: Contact Center Best Practices
As the air fills with anticipation and the aroma of holiday feasts, Thanksgiving approaches, marking the onset of the festive season! Amidst the joyous celebrations, ensuring uninterrupted customer connections remains paramount, especially when your office is closed. At Contivio, we comprehend the importance of maintaining a seamless customer experience, even during holiday closures. Enter ...
Topics: Contact Center Features
Unlock the power of personalized customer interactions with our comprehensive tutorial video on setting up 1-to-1 SMS using Contivio’s intuitive softphone or toolbar. Learn how to seamlessly send and receive text messages, including images, while mastering outbound caller ID settings and managing multiple threads for uninterrupted communication, revolutionizing your customer engagement strategies....
Topics: Contact Center Features
Discover how Contivio’s pioneering Chatbot redefines customer engagement within your CRM. Seamlessly transitioning between automation and live agent support, it empowers your customers with self-service features for order updates and tracking while ensuring peak efficiency for your agents....
Welcome back to the Contivio blog! We are thrilled to share the exciting highlights from SuiteWorld 2023, a remarkable event that took place in Las Vegas from October 16-19. As proud participants and Silver Sponsors, we were keen to showcase how Contivio is revolutionizing the customer engagement landscape alongside NetSuite’s groundbreaking advancements....
Topics: NetSuite
We are thrilled to announce our return to SuiteWorld as a Silver Sponsor! For the past five years, Contivio has been the exclusive call center platform at SuiteWorld, and this year promises to be our most exciting yet. Join us at booth #437 and be sure to attend our live session in the Expo Hall on Wednesday, October 18th at 11:25am. You won’t want to miss this opportunity to see how Contivio has ...
Topics: NetSuite, Company News
At Contivio, we know your most impactful communications don’t always happen behind a desk and we believe data accessibility shouldn’t be tied to a physical location. Whether you are a customer support agent checking on order fulfillment in the warehouse, or a supervisor looking to monitor agents from Starbucks, the Contivio mobile app makes it easy to stay connected anywhere, at any time. Take ...
Topics: Contact Center Features, Company News
Similar to a consultative transfer on a voice call, swiftly bridge agents into your live chat thread to better assist customers and improve the overall CX. In this day and age, more and more people prefer to live chat with an agent rather than having to call into a queue and speak over the phone. If agents can easily transfer a phone call to another agent that has the technical skill or knowledge ...
Topics: Contact Center Features
