SuiteWorld 2023 Recap: Transforming Customer Engagement with Contivio and NetSuite

By Sarah Buchanan on 10/24/23 9:12 AM

Welcome back to the Contivio blog! We are thrilled to share the exciting highlights from SuiteWorld 2023, a remarkable event that took place in Las Vegas from October 16-19. As proud participants and Silver Sponsors, we were keen to showcase how Contivio is revolutionizing the customer engagement landscape alongside NetSuite’s groundbreaking advancements....

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Topics: NetSuite

Unlock the Power of NetSuite Integration with Contivio at SuiteWorld 2023

By Sarah Buchanan on 10/2/23 1:19 PM

We are thrilled to announce our return to SuiteWorld as a Silver Sponsor! For the past five years, Contivio has been the exclusive call center platform at SuiteWorld, and this year promises to be our most exciting yet. Join us at booth #437 and be sure to attend our live session in the Expo Hall on Wednesday, October 18th at 11:25am. You won’t want to miss this opportunity to see how Contivio has ...

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Topics: NetSuite, Company News

Introducing the Contivio Mobile App: Your Contact Center On-The-Go

By Sarah Buchanan on 9/27/23 2:01 PM

At Contivio, we know your most impactful communications don’t always happen behind a desk and we believe data accessibility shouldn’t be tied to a physical location. Whether you are a customer support agent checking on order fulfillment in the warehouse, or a supervisor looking to monitor agents from Starbucks, the Contivio mobile app makes it easy to stay connected anywhere, at any time. Take ...

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Topics: Contact Center Features, Company News

Announcing: Live Chat Conferencing

By Tim Dancey on 6/30/23 7:58 AM

Similar to a consultative transfer on a voice call, swiftly bridge agents into your live chat thread to better assist customers and improve the overall CX. In this day and age, more and more people prefer to live chat with an agent rather than having to call into a queue and speak over the phone. If agents can easily transfer a phone call to another agent that has the technical skill or knowledge ...

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Topics: Contact Center Features

NetSuite VoIP Integration - Contivio

By Tim Dancey on 12/9/22 11:06 AM

NetSuite is arguably the #1 ERP in the world and one of the best ways to track an immense amount of customer data. Now I want you to envisage taking your integrated data from all your customer interactions and plugging it into your NetSuite environment. This marriage of indispensable data would be staggering and could help drastically improve customer satisfaction and streamline the lead-to-cash ...

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Contivio & NetSuite - The Ultimate Contact Center in the Cloud

By Tim Dancey on 11/30/22 11:50 AM

Contivio & NetSuite have combined to deliver the ultimate contact center in the cloud. Every NetSuite instance can be extended into a powerful call center product coupled with omnichannel capabilities where customers can choose their channel of choice (e.g., Voice, SMS/MMS, Email and Live Chat). Our leading NetSuite integrations have revolutionized the concept of contact center deployment, ...

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Announcing: Audio & Visual Dashboard Alerts

By Tim Dancey on 11/2/22 9:42 AM

Comprehensive Dashboards, coupled with synchronous notification are crucial when tracking call center performance. That's why we are thrilled to announce three (3) new updates to our Contivio Real-time Dashboards. These practical, yet game-changing features will help simplify day-to-day queue and staff management with ease. Introducing: Flashing Alerts, Audio Alerts, and Disconnected State Icon....

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SuiteWorld 2022 Recap

By Tim Dancey on 10/17/22 1:33 PM

10th Year Sponsoring a Banner Success! NetSuite's annual user conference was recently concluded in Las Vegas (SuiteWorld 2022). As expected the conference exceeded the years prior and was packed with customers and partners alike. Once again, Contivio was the sole Cloud Contact Center provider in attendance. We were happy to meet with many longtime NetSuite partners, current clientele, as well as ...

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Join us at SuiteWorld 2022!

By Tim Dancey on 9/22/22 1:33 PM

Interact with your prospects and customers with ease: talk, text, chat, and email directly from NetSuite with Contivio....

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Topics: NetSuite, Company News

Delivering Better Results with Contivio’s Contact Center Software

By Tim Dancey on 5/13/22 10:28 AM


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Topics: Demos & Videos, Contact Center Features