Contivio’s latest version, 30.0, brings a sleek new user interface designed to streamline navigation and elevate productivity. This update introduces key features that simplify communication and empower agents to work more efficiently.
Highlights include:
- Enhanced Navigation: Intuitive design for faster access to essential tools and features.
- Filter by Media Type: Quickly view recent interactions by media type for seamless follow-ups.
- New Contact Options: Customizable Favorites, Speed Dials, and access to Device Contacts through the mobile app.
- Real-Time Status Updates: Instantly see if colleagues are available, busy, or on break for smoother call transfers.
These enhancements are all about improving efficiency and delivering exceptional customer experiences. Watch the video below for a closer look at how version 30.0 is transforming the way teams communicate and collaborate.
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