How can you use NetSuite cases with Live Chat?

By Tim Dancey on 1/29/18 12:29 PM

Since NetSuite Case Management goes hand-in-hand with customer service & support, Contivio has developed seamless integration with cases across all channels - including live chat....

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Topics: Omnichannel, Contact Center Features, NetSuite, Live Chat

A Whole New Live Chat Experience - Just in Time for Q4

By Tim Dancey on 10/17/17 2:04 PM

Some of you may have noticed that Contivio.com recently got a makeover! With the launch of our new website, we've also revamped our Live Chat to match - and - the best news of all is that the new enhancements are now available to our clients as well! With Version 4.0, Contivio Chat customers have access to new functionality and sample styles to further optimize their chat conversations just in ...

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Topics: Live Chat, Omnichannel

Contivio Unveils Enhanced Chat Functionality

By News on 7/21/14 1:00 AM

Sacramento, Calif. – July 21, 2014 – Contivio.com a leading contact center solution provider, today announced that it has enhanced its chat functionality to be more competitive with chat only software solutions.  With the enhanced chat solution, companies can expect not only the benefit of a contact center chat which ties into their sales and support queues, but the ability to transfer chat ...

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Topics: Contact Center Features, Omnichannel, Live Chat

Contivio Launches Its Chat

By News on 4/30/13 10:30 PM

Contivio.com has enhanced its cloud-based, multichannel contact center and telephony solution to include live, online chat.  The new channel will enable companies to launch chat on their website and manage the platform through Contivio.com's existing administration portal.  This will further empower support, services, and sales users to communicate with consumers, further improving the customer ...

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Topics: Contact Center Features, Live Chat, Omnichannel