Seamless NetSuite and Salesforce Integration with Contivio

By Tim Dancey on 3/17/20 9:49 AM

For companies that utilize both NetSuite (ERP) and Salesforce (CRM), depending on the team, Contivo is able to seamlessly integrate into both systems to ensure that each customer gets the best service every time they call, chat, email, fax, etc.. If your company utilizes more than one customer and sales management software suite, Contivio offers a dual integration solution that will allow you to ...

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Topics: NetSuite

Contivio Feature Spotlight: Link-to-Call

By Tim Dancey on 2/26/20 7:42 AM

Contivio is designed to seamlessly integrate into your NetSuite environment to give you and your agents the tools and functionality needed to shorten sales cycles and improve overall customer service. A feature you may not know about is the Link-to-Call....

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Topics: NetSuite

White Labs Streamlines Global Operations with Contivio

By Tim Dancey on 2/17/20 4:00 AM

White Labs Streamlines Global Operations with Contivio White Labs, a global brewing science company based in San Diego, has been able to dramatically improve their customer experience by integrating the Contivio Contact Center & PBX Solution into their NetSuite environment....

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Topics: Case Study

Learn More About the SuiteApp Contivio for NetSuite

By Tim Dancey on 2/7/20 1:28 PM

Contivio is a long-standing SuiteApp developed specifically for NetSuite CRM/ERP users. NetSuite allows SDN certified partners to integrate their software to extend the core functionality of your NetSuite CRM/ERP. The SuiteApp Contivio is an enterprise contact center software developed for NetSuite to drive inbound and outbound communication across multiple channels (e.g., voice, live chat, ...

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Topics: NetSuite

Shorten Sales Cycles with your NetSuite Auto Dialer

By Tim Dancey on 1/24/20 8:45 AM

Did you know NetSuite offers an industry-leading Auto Dialer powered by Contivio? Simply build a saved search in NetSuite, and launch the Auto Dialer in seconds. Not only will this increase agent efficiency and productivity, but more importantly, it’s proven to shorten sales cycles and give your customers a better overall experience. Sales reps can also drastically reduce their handling time ...

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Topics: NetSuite

The Benefits of Using NetSuite Case Management

By Tim Dancey on 10/10/19 4:12 PM

A lot of clients ask us about NetSuite’s case management capabilities, and want to learn how they can integrate cases with their call center. We connected with our partners at NetSuite and our in-house CRM experts to give you the run-down on Case Management, and how you can take your NetSuite cases a step further with Contivio’s Omnichannel contact center solution....

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Topics: NetSuite, Contact Center Features, Omnichannel

SuiteWorld 2018 Recap - Ready, Set, Grow

By Tim Dancey on 5/3/18 1:15 PM

The Contivio team just wrapped up our 8th trip to SuiteWorld and it was definitely one for the books! Last week NetSuite’s annual conference, held at the Sands Expo in Las Vegas, NV from April 23-26, was packed with a variety of motivational speakers and guests like Magic Johnson, Rachel Zoe, Kara Goldin and more. If you weren’t able to make the sessions, you can watch the videos on NetSuite’s ...

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Topics: NetSuite

Contivio to Sponsor SuiteWorld 2018

By Tim Dancey on 3/28/18 5:27 PM

We're excited to announce that we'll be attending SuiteWorld this year for the 8th time! The trade show, hosted by Oracle + NetSuite, will be held in Las Vegas, NV for the second consecutive year from April 23 - 26, 2018.  You can find us at our booth (#845) at the SuiteWorld Expo from Monday through Thursday (see agenda below), or schedule some time for a personal meeting by reaching out to us ...

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Topics: NetSuite, Oracle

Automatic Dialers 101: Which auto-dialers are available and what are the benefits of each?

By Tim Dancey on 2/26/18 12:22 PM

Automatic Dialers are used to improve agent efficiency in outbound or blended contact centers. If your Sales or Customer Service team has hundreds - or thousands - of numbers to dial, automatic dialing maximizes productivity and saves hours of valuable agent time. With the extra time savings, agents are able to focus on what they do best: speaking to prospects and customers. In this article, ...

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Topics: Demos & Videos, Contact Center Features, Sales & Outbound

How can you use NetSuite cases with Live Chat?

By Tim Dancey on 1/29/18 12:29 PM

Since NetSuite Case Management goes hand-in-hand with customer service & support, Contivio has developed seamless integration with cases across all channels - including live chat....

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Topics: NetSuite, Contact Center Features, Omnichannel, Live Chat