Introducing the Contivio Mobile App: Your Contact Center On-The-Go

Posted by Sarah Buchanan on 9/27/23 2:01 PM

At Contivio, we know your most impactful communications don’t always happen behind a desk and we believe data accessibility shouldn’t be tied to a physical location. Whether you are a customer support agent checking on order fulfillment in the warehouse, or a supervisor looking to monitor agents from Starbucks, the Contivio mobile app makes it easy to stay connected anywhere, at any time. 

Take Your Contact Center on the Go 

With remarkable channel flexibility, your mobile device evolves into the ultimate on-the-go contact center solution while seamlessly integrating with Netsuite. The Contivio app empowers users to manage inbound and outbound calls, texts, and chats, all while ensuring that every call and task update reflects accurately in your customer records through NetSuite. Our mission is simple: streamline communication for your sales and support teams, making it faster and more efficient to reach mutually satisfying resolutions. Rest assured, the Contivio mobile app is not a watered-down version of our contact center platform—it's just as potent as your desktop softphone version.



Never Miss a Client Connection

Customer inquiries don’t stop when you walk away from your desk, and your response shouldn’t have to either. The Contivio mobile app empowers your agents to engage with customer leads using channels, integrations, and automations that align seamlessly with the desktop experience. Contivio now equips your team to connect with clients from anywhere in the world, at any time of day, without the need for a desktop connection. 




Stay on Schedule, Not on Site 

You can now take your scheduled calls from virtually anywhere, all while effortlessly integrating with NetSuite, and conveniently tracking and reporting data on all your inbound and outbound communications. With complete connectivity back to NetSuite, the Contivio mobile app ensures that scheduled calls are prominently displayed on your homepage, and allows you to set follow-ups that can be managed from any device.




Supervise From Anywhere

Your managers juggle a multitude of tasks daily. Our advanced supervisor functions enable team leads to stay actively involved no matter where they are. With features like whisper and barge-in options for agent monitoring, supervisors can uphold quality assurance from virtually any location.



All the Best Features of NetSuite’s Top Rated Contact Center Now Available in Your Pocket

Transform any mobile device into a fully-fledged cloud contact center solution with the Contivio mobile app. Benefit from essential features like ACD, IVR, Call Recording, and Real-Time Reporting. With device synchronization, you'll never miss an opportunity to connect with your most valuable contacts.



Ready to take Contivio on the go? Contact us to get access to the latest version of Contivio for iOS and Android.

About Contivio: The leading Cloud Contact Center & Telephony solution for your CRM. As a multi-channel contact center provider, Contivio acts as the conduit between the customer and agent to transform your CRM into a fully-fledged call center coupled with IVR, ACD, and CTI. 







Topics: Contact Center Features, Company News

Written by Sarah Buchanan

Sarah Buchanan
Born and raised in the San Francisco Bay Area, Sarah now resides in Orange County, CA with her family. In addition to a strong background in sales and customer success, Sarah has 7 years of call center management experience. Her deep understanding of the crucial requirements for both users and supervisors within a contact center platform sets her apart, making her a valuable asset to the Contivio team.