Prepare for the Holidays with Contivio's Holiday IVR

Posted by Sarah Buchanan on 11/16/23 11:30 AM

As the air fills with anticipation and the aroma of holiday feasts, Thanksgiving approaches, marking the onset of the festive season! Amidst the joyous celebrations, ensuring uninterrupted customer connections remains paramount, especially when your office is closed. At Contivio, we comprehend the importance of maintaining a seamless customer experience, even during holiday closures.

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Enter Contivio’s Holiday IVR feature – the perfect solution to keep the connection alive!



Keep the Holiday Spirit Alive, Even When You’re Away

Picture this: your office is closed for the holidays, but your customers are greeted with a warm and informative message when they call. Our Holiday IVR feature allows you to preset your holiday phone hours and messages in advance. This means your callers will know if your office is closed, when you’ll be back, and whether they should leave a message or call back when you return to regular business hours. 

Ease of Setting Up Your Holiday Message

Setting up your holiday message is as easy as sipping eggnog by the fireplace. In just a few clicks within our user-friendly portal, you can create a holiday override for your regular routing. Simply navigate to the “Inbound Contacts” section, select “Routing Wizard,” and then proceed to the “Holidays” tab. From there, you can name your holiday, set the start and end dates, and specify the action for incoming calls or messages during this time.

To see just how easy it is to set up your Holiday IVR, check out our helpful User Guide here.

Spread Holiday Cheer with Exceptional Customer Experience

The Holiday IVR feature isn’t just about closing the office doors; it’s about maintaining a connection with your customers even when you’re celebrating the season. It’s the perfect way to ensure your clients know you’re taking a break, but you’re still thinking about their needs. 

So, as you gear up for the festive season, don’t forget to set your holiday phone hours using Contivio’s Holiday IVR feature. Spread cheer, stay connected, and make every customer interaction count, even during the most wonderful  (and sometimes busiest) time of year! 

Let’s make this holiday season merry and bright for both you and your customers!

Topics: Contact Center Features

Written by Sarah Buchanan

Sarah Buchanan
Born and raised in the San Francisco Bay Area, Sarah now resides in Orange County, CA with her family. In addition to a strong background in sales and customer success, Sarah has 7 years of call center management experience. Her deep understanding of the crucial requirements for both users and supervisors within a contact center platform sets her apart, making her a valuable asset to the Contivio team.