As a supervisor or manager using Contivio, you have a powerful tool at your disposal for collecting valuable customer feedback. Customer surveys not only provide insights into customer satisfaction but also help identify areas for improvement in your products or services. In this article, we'll explore some tips and tricks for implementing customer surveys through Contivio to gain meaningful ...

Delivering top-notch customer service isn't just about meeting expectations—it's about exceeding them. As customer service leaders, we're constantly on the lookout for ways to enhance our operations and provide better support to our customers. In this article, we'll explore five actionable strategies to level up your customer service game, with a focus on leveraging Contivio's innovative features ...

With automation becoming increasingly prevalent, the human touch has never been more valuable. This is where Contivio's Screen Pops feature shines. A crucial CRM integration, Screen Pops display the most relevant customer information before the call is even picked up by the agent. This allows agents to answer the call with a more personal touch, even using the caller's name, leading to higher ...

We understand—you're busy. In today's fast-paced business world, every moment counts, and pausing for empty promises isn't an option. Your time is too valuable to waste on solutions that don't deliver. That's why Contivio offers a Sandbox Demo—a personalized demo experience right in your own NetSuite environment. It's designed to keep your momentum going, ensuring you stay connected to what ...

In today's fast-paced landscape, timely lead responses are critical for success. Experience the power of Contivio's Lead Form Dialer, a tool that empowers you to engage leads and prospects ahead of the competition. This video showcases just one example of its versatility. With the flexibility to configure the dialer to suit your unique needs, it's a game-changer for businesses seeking a ...

In today's fast-paced business landscape, the ability to generate leads swiftly and convert them effectively stands as a pivotal factor for success. Tapping into technology and automation to streamline lead generation and optimize conversion rates has become a strategic priority for businesses worldwide. NetSuite Web Forms and Contivio's Outbound Dialer Campaigns emerge as a dynamic duo, offering ...

In today’s dynamic business landscape, customer service stands as a cornerstone for success. Providing exceptional customer service not only creates a positive impression but also cultivates lasting relationships that drive customer loyalty and repeat business. According to Nerdwallet, an overwhelming 93% of customers are inclined to return to companies offering excellent customer service. The ...