Contivio’s Remote Working Solutions

By Tim Dancey on 3/23/20 9:12 AM

In light of the COVID-19 outbreak, more people are working remotely at home than perhaps any other time in history. Contivio has always been committed to providing our clients – big and small – with a full-stack of contact center and telephony solutions, available in the cloud across all media channels, distributed globally. Our system is the easiest way to increase productivity, customer ...

Read More

Topics: NetSuite

Features to Handle Mass Call Volume

By Tim Dancey on 3/17/20 9:58 AM

  In light of the recent COVID-19 (Coronavirus) news, many businesses and organizations across the country are facing unprecedented call volumes in recent weeks. Airlines are fielding calls from customers changing or canceling flights, hotels are adjusting reservations, and medi cal offi ces are scheduling patients. Managing the calls in a timely manner not only allows for good customer service, ...

Read More

Topics: NetSuite

Seamless NetSuite and Salesforce Integration with Contivio

By Tim Dancey on 3/17/20 9:49 AM

For companies that utilize both NetSuite (ERP) and Salesforce (CRM), depending on the team, Contivo is able to seamlessly integrate into both systems to ensure that each customer gets the best service every time they call, chat, email, fax, etc.. If your company utilizes more than one customer and sales management software suite, Contivio offers a dual integration solution that will allow you to ...

Read More

Topics: NetSuite

Contivio Feature Spotlight: Link-to-Call

By Tim Dancey on 2/26/20 7:42 AM

Contivio is designed to seamlessly integrate into your NetSuite environment to give you and your agents the tools and functionality needed to shorten sales cycles and improve overall customer service. A feature you may not know about is the Link-to-Call....

Read More

Topics: NetSuite

White Labs Streamlines Global Operations with Contivio

By Tim Dancey on 2/17/20 4:00 AM

White Labs Streamlines Global Operations with Contivio White Labs, a global brewing science company based in San Diego, has been able to dramatically improve their customer experience by integrating the Contivio Contact Center & PBX Solution into their NetSuite environment....

Read More

Topics: Case Study

Learn More About the SuiteApp Contivio for NetSuite

By Tim Dancey on 2/7/20 1:28 PM

Contivio is a long-standing SuiteApp developed specifically for NetSuite CRM/ERP users. NetSuite allows SDN certified partners to integrate their software to extend the core functionality of your NetSuite CRM/ERP. The SuiteApp Contivio is an enterprise contact center software developed for NetSuite to drive inbound and outbound communication across multiple channels (e.g., voice, live chat, ...

Read More

Topics: NetSuite

Shorten Sales Cycles with your NetSuite Auto Dialer

By Tim Dancey on 1/24/20 8:45 AM

Did you know NetSuite offers an industry-leading Auto Dialer powered by Contivio? Simply build a saved search in NetSuite, and launch the Auto Dialer in seconds. Not only will this increase agent efficiency and productivity, but more importantly, it’s proven to shorten sales cycles and give your customers a better overall experience. Sales reps can also drastically reduce their handling time ...

Read More

Topics: NetSuite

The Benefits of Using NetSuite Case Management

By Tim Dancey on 10/10/19 4:12 PM

A lot of clients ask us about NetSuite’s case management capabilities, and want to learn how they can integrate cases with their call center. We connected with our partners at NetSuite and our in-house CRM experts to give you the run-down on Case Management, and how you can take your NetSuite cases a step further with Contivio’s Omnichannel contact center solution....

Read More

Topics: NetSuite, Contact Center Features, Omnichannel

SuiteWorld 2018 Recap - Ready, Set, Grow

By Tim Dancey on 5/3/18 1:15 PM

The Contivio team just wrapped up our 8th trip to SuiteWorld and it was definitely one for the books! Last week NetSuite’s annual conference, held at the Sands Expo in Las Vegas, NV from April 23-26, was packed with a variety of motivational speakers and guests like Magic Johnson, Rachel Zoe, Kara Goldin and more. If you weren’t able to make the sessions, you can watch the videos on NetSuite’s ...

Read More

Topics: NetSuite

Contivio to Sponsor SuiteWorld 2018

By Tim Dancey on 3/28/18 5:27 PM

We're excited to announce that we'll be attending SuiteWorld this year for the 8th time! The trade show, hosted by Oracle + NetSuite, will be held in Las Vegas, NV for the second consecutive year from April 23 - 26, 2018.  You can find us at our booth (#845) at the SuiteWorld Expo from Monday through Thursday (see agenda below), or schedule some time for a personal meeting by reaching out to us ...

Read More

Topics: NetSuite, Oracle