SuiteWorld 2018 Recap - Ready, Set, Grow

By Valerie Stokes on 5/3/18 1:15 PM

The Contivio team just wrapped up our 8th trip to SuiteWorld and it was definitely one for the books! Last week NetSuite’s annual conference, held at the Sands Expo in Las Vegas, NV from April 23-26, was packed with a variety of motivational speakers and guests like Magic Johnson, Rachel Zoe, Kara Goldin and more. If you weren’t able to make the sessions, you can watch the videos on NetSuite’s ...

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Topics: NetSuite

Contivio to Sponsor SuiteWorld 2018

By Valerie Stokes on 3/28/18 5:27 PM

We're excited to announce that we'll be attending SuiteWorld this year for the 8th time! The trade show, hosted by Oracle + NetSuite, will be held in Las Vegas, NV for the second consecutive year from April 23 - 26, 2018.  You can find us at our booth (#845) at the SuiteWorld Expo from Monday through Thursday (see agenda below), or schedule some time for a personal meeting by reaching out to us ...

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Topics: NetSuite, Oracle

Automatic Dialers 101: Which auto-dialers are available and what are the benefits of each?

By Valerie Stokes on 2/26/18 12:22 PM

Automatic Dialers are used to improve agent efficiency in outbound or blended contact centers. If your Sales or Customer Service team has hundreds - or thousands - of numbers to dial, automatic dialing maximizes productivity and saves hours of valuable agent time. With the extra time savings, agents are able to focus on what they do best: speaking to prospects and customers. In this article, ...

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Topics: Demos & Videos, Contact Center Features, Sales & Outbound

How can you use NetSuite cases with Live Chat?

By Valerie Stokes on 1/29/18 12:29 PM

Since NetSuite Case Management goes hand-in-hand with customer service & support, Contivio has developed seamless integration with cases across all channels - including live chat....

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Topics: NetSuite, Contact Center Features, Omnichannel, Live Chat

How can you integrate NetSuite cases into your call center?

By Valerie Stokes on 1/29/18 12:29 PM

Since NetSuite Case Management goes hand-in-hand with customer service & support, Contivio has developed seamless integration with cases across all channels - including phone....

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Topics: NetSuite, Contact Center Features, Contact Center Best Practices, Omnichannel

Tracking emails in your call center using NetSuite case management

By Valerie Stokes on 1/29/18 12:25 PM

Since NetSuite’s Case Management goes hand-in-hand with customer service & support, Contivio has developed seamless integration with cases across all channels. In addition to phone and live chat, Contivio also integrates with cases to track your inbound “Email” channel. ...

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Topics: NetSuite, Contact Center Features, Omnichannel

The Benefits of Using NetSuite Case Management

By Valerie Stokes on 1/29/18 12:23 PM

A lot of clients ask us about NetSuite’s case management capabilities, and want to learn how they can integrate cases with their call center. We connected with our partners at NetSuite and our in-house CRM experts to give you the run-down on Case Management, and how you can take your NetSuite cases a step further with Contivio’s Omnichannel contact center solution....

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Topics: NetSuite, Contact Center Features, Omnichannel

Convert Leads Faster with Lead Auto-Dialing

By Valerie Stokes on 12/19/17 11:44 AM

We all know about the importance of following up with leads while they’re “hot” - or in other words, after they’ve expressed interest in your business by filling out a contact form, downloading an ebook or requesting a demo. But how many Sales reps actually contact a new lead while it’s still "hot"?...

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Topics: NetSuite, Demos & Videos, Contact Center Features

The Best Ways To Survey Customers From Your Call Center

By Valerie Stokes on 11/27/17 2:27 PM

Whether you’re using Customer Satisfaction (CSAT) or Net Promoter Score (NPS) methodologies, Customer Surveys are an integral part of contact center management as they help bring to light any issues - or strengths - that are arising in your contact center. Collecting feedback from your customers post-communication allows you to get insights on:...

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Topics: Contact Center Features, Contact Center Best Practices, Omnichannel, SMS

Contivio Joins the Oracle+NetSuite SDN Partner Roadshow

By Valerie Stokes on 11/1/17 4:38 PM

The Contivio team is back on the road and headed east for the annual Oracle+NetSuite SDN Partner Roadshow! The first stop is Chicago on 11/6, followed by Boston 11/8, and then finally Toronto on 11/9. For those of you who aren’t familiar with the SDN Roadshow, it’s an event designed to connect partners with the Oracle+NetSuite Sales team to generate awareness about their solutions....

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Topics: NetSuite, Company News