How can you use NetSuite cases with Live Chat?

By Valerie Stokes on 1/29/18 12:29 PM

Since NetSuite Case Management goes hand-in-hand with customer service & support, Contivio has developed seamless integration with cases across all channels - including live chat....

Read More

Topics: NetSuite, Contact Center Features, Omnichannel, Live Chat

How can you integrate NetSuite cases into your call center?

By Valerie Stokes on 1/29/18 12:29 PM

Since NetSuite Case Management goes hand-in-hand with customer service & support, Contivio has developed seamless integration with cases across all channels - including phone....

Read More

Topics: NetSuite, Contact Center Features, Contact Center Best Practices, Omnichannel

Tracking emails in your call center using NetSuite case management

By Valerie Stokes on 1/29/18 12:25 PM

Since NetSuite’s Case Management goes hand-in-hand with customer service & support, Contivio has developed seamless integration with cases across all channels. In addition to phone and live chat, Contivio also integrates with cases to track your inbound “Email” channel. ...

Read More

Topics: NetSuite, Contact Center Features, Omnichannel

The Benefits of Using NetSuite Case Management

By Valerie Stokes on 1/29/18 12:23 PM

A lot of clients ask us about NetSuite’s case management capabilities, and want to learn how they can integrate cases with their call center. We connected with our partners at NetSuite and our in-house CRM experts to give you the run-down on Case Management, and how you can take your NetSuite cases a step further with Contivio’s Omnichannel contact center solution....

Read More

Topics: NetSuite, Contact Center Features, Omnichannel

Convert Leads Faster with Lead Auto-Dialing

By Valerie Stokes on 12/19/17 11:44 AM

We all know about the importance of following up with leads while they’re “hot” - or in other words, after they’ve expressed interest in your business by filling out a contact form, downloading an ebook or requesting a demo. But how many Sales reps actually contact a new lead while it’s still "hot"?...

Read More

Topics: NetSuite, Demos & Videos, Contact Center Features

The Best Ways To Survey Customers From Your Call Center

By Valerie Stokes on 11/27/17 2:27 PM

Whether you’re using Customer Satisfaction (CSAT) or Net Promoter Score (NPS) methodologies, Customer Surveys are an integral part of contact center management as they help bring to light any issues - or strengths - that are arising in your contact center. Collecting feedback from your customers post-communication allows you to get insights on:...

Read More

Topics: Contact Center Features, Contact Center Best Practices, Omnichannel, SMS

Contivio Joins the Oracle+NetSuite SDN Partner Roadshow

By Valerie Stokes on 11/1/17 4:38 PM

The Contivio team is back on the road and headed east for the annual Oracle+NetSuite SDN Partner Roadshow! The first stop is Chicago on 11/6, followed by Boston 11/8, and then finally Toronto on 11/9. For those of you who aren’t familiar with the SDN Roadshow, it’s an event designed to connect partners with the Oracle+NetSuite Sales team to generate awareness about their solutions....

Read More

Topics: NetSuite, Company News

A Whole New Live Chat Experience - Just in Time for Q4

By Valerie Stokes on 10/17/17 2:04 PM

Some of you may have noticed that Contivio.com recently got a makeover! With the launch of our new website, we've also revamped our Live Chat to match - and - the best news of all is that the new enhancements are now available to our clients as well! With Version 4.0, Contivio Chat customers have access to new functionality and sample styles to further optimize their chat conversations just in ...

Read More

Topics: Omnichannel, Live Chat

Contivio Partners with JCurve Solutions to Increase Australian Distribution of their Omnichannel Cloud Contact Center

By Valerie Stokes on 9/25/17 2:08 PM

Irvine, Calif. - September 25, 2017,  Contivio, a global leader in cloud contact center solutions, has partnered with JCurve Solutions (ASX: JCS), one of Australia’s largest NetSuite solution providers, to deliver multichannel cloud contact center and telephony solutions to JCS customers in Australia and New Zealand. By partnering with Contivio, JCS customers can now integrate their contact ...

Read More

Topics: NetSuite, Company News, Partnerships

Catch up with Contivio at SuiteConnect

By Valerie Stokes on 9/14/17 11:02 AM

We’re packing our bags for San Francisco! Contivio has officially been added to the list of exhibitors for NetSuite’s first ever SuiteConnect, taking place October 3 - 4, 2017 alongside Oracle Openworld. SuiteConnect is expected to bring together over 850 NetSuite users, prospects, partners and thought leaders across all industries to learn best practices, stay up to date on new trends and ...

Read More

Topics: NetSuite, Company News

Who is Contivio?

Contivio is an omnichannel cloud contact center & telephony solution that integrates with almost any CRM or ticketing system to increase agent efficiency and improve customer experiences. 

Subscribe

Recent Posts