The Best Ways To Survey Customers From Your Call Center

By Valerie Stokes on 11/27/17 2:27 PM

Whether you’re using Customer Satisfaction (CSAT) or Net Promoter Score (NPS) methodologies, Customer Surveys are an integral part of contact center management as they help bring to light any issues - or strengths - that are arising in your contact center. Collecting feedback from your customers post-communication allows you to get insights on:...

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Topics: Contact Center Features, Contact Center Best Practices, Omnichannel, SMS

Contivio Joins the Oracle+NetSuite SDN Partner Roadshow

By Valerie Stokes on 11/1/17 4:38 PM

The Contivio team is back on the road and headed east for the annual Oracle+NetSuite SDN Partner Roadshow! The first stop is Chicago on 11/6, followed by Boston 11/8, and then finally Toronto on 11/9. For those of you who aren’t familiar with the SDN Roadshow, it’s an event designed to connect partners with the Oracle+NetSuite Sales team to generate awareness about their solutions....

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Topics: NetSuite, Company News

A Whole New Live Chat Experience - Just in Time for Q4

By Valerie Stokes on 10/17/17 2:04 PM

Some of you may have noticed that Contivio.com recently got a makeover! With the launch of our new website, we've also revamped our Live Chat to match - and - the best news of all is that the new enhancements are now available to our clients as well! With Version 4.0, Contivio Chat customers have access to new functionality and sample styles to further optimize their chat conversations just in ...

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Topics: Omnichannel, Live Chat

Contivio Partners with JCurve Solutions to Increase Australian Distribution of their Omnichannel Cloud Contact Center

By Valerie Stokes on 9/25/17 2:08 PM

Irvine, Calif. - September 25, 2017,  Contivio, a global leader in cloud contact center solutions, has partnered with JCurve Solutions (ASX: JCS), one of Australia’s largest NetSuite solution providers, to deliver multichannel cloud contact center and telephony solutions to JCS customers in Australia and New Zealand. By partnering with Contivio, JCS customers can now integrate their contact ...

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Topics: NetSuite, Company News, Partnerships

Catch up with Contivio at SuiteConnect

By Valerie Stokes on 9/14/17 11:02 AM

We’re packing our bags for San Francisco! Contivio has officially been added to the list of exhibitors for NetSuite’s first ever SuiteConnect, taking place October 3 - 4, 2017 alongside Oracle Openworld. SuiteConnect is expected to bring together over 850 NetSuite users, prospects, partners and thought leaders across all industries to learn best practices, stay up to date on new trends and ...

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Topics: NetSuite, Company News

Automatically Pause Call Recording When Taking Credit Card Information in NetSuite

By Timothy Dancey on 8/15/17 9:14 AM

As the leading provider of Contact Center solutions for NetSuite, we’re continually evolving our product breadth. In large part due to great feedback from clients, and a platform completely built in-house, our innovation goals remains aligned with market demands....

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Topics: NetSuite, Contact Center Features

New Dynamic SMS Offering for NetSuite Users

By Timothy Dancey on 7/20/17 10:02 AM

As part of our commitment to developing leading contact center functionality, we’re thrilled to announce Dynamic SMS Campaigns for NetSuite. Built to satisfy needs across all verticals, SMS alerts driven from NetSuite will enable sales and support teams to thrive. With text messaging such a key mainstay in our day-to-day lives, receiving SMS updates relative to Sales Orders, Cases and RMAs, will ...

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Topics: NetSuite, Contact Center Features, Omnichannel, SMS

The Best NetSuite Contact Center Features for Your Business

By Valerie Stokes on 7/6/17 3:18 PM

As a driver to accelerate your business processes, a personalized NetSuite contact center (like Contivio) will drastically improve operations and your customer experiences. With accessibility from anywhere, agents can just login to their contact center with NetSuite integration capabilities, and leverage an abundance of features otherwise non-existent within a typical call center environment....

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Topics: NetSuite, Demos & Videos, Contact Center Features

Our Team of Experts

By Timothy Dancey on 6/5/17 3:32 PM

Contivio’s Professional Services offer a turn-key approach to contact center automation and are designed to streamline the process of engaging Contivio’s powerful contact center solution in a manner that will allow you to focus on your business. Our seasoned contact center experts work with you in a consultative manner to achieve your desired results. Through a combination of interviews and ...

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Topics: Contivio Culture

SuiteWorld 2017 Wrap Up - Next Starts Now

By Valerie Stokes on 5/2/17 1:07 PM

Phew! What a trip! The Contivio team just wrapped up our 7th visit to SuiteWorld and, as always, it has proven to be a great success. This year’s SuiteWorld was an event of many firsts - including the first time it was hosted in Las Vegas, and the first event under the Oracle umbrella. The 2017 theme was “Next Starts Now” and the NetSuite team didn’t disappoint with a packed schedule that ...

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Topics: NetSuite, Company News

Who is Contivio?

Contivio is an omnichannel cloud contact center & telephony solution that integrates with almost any CRM or ticketing system to increase agent efficiency and improve customer experiences. 

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