5 practical Strategies to maximize success for your customer service team

By Sarah Buchanan on 3/13/24 3:00 PM

Delivering top-notch customer service isn't just about meeting expectations—it's about exceeding them. As customer service leaders, we're constantly on the lookout for ways to enhance our operations and provide better support to our customers. In this article, we'll explore five actionable strategies to level up your customer service game, with a focus on leveraging Contivio's innovative features ...

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Topics: Contact Center Best Practices

Elevating Customer Interactions with Contivio's Native Screen Pops

By Sarah Buchanan on 3/7/24 10:21 AM

With automation becoming increasingly prevalent, the human touch has never been more valuable. This is where Contivio's Screen Pops feature shines. A crucial CRM integration, Screen Pops display the most relevant customer information before the call is even picked up by the agent. This allows agents to answer the call with a more personal touch, even using the caller's name, leading to higher ...

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Topics: Contivio Customers

Unlock success with Contivio's live sandbox demo

By Sarah Buchanan on 2/6/24 8:30 AM

We understand—you're busy. In today's fast-paced business world, every moment counts, and pausing for empty promises isn't an option. Your time is too valuable to waste on solutions that don't deliver. That's why Contivio offers a Sandbox Demo—a personalized demo experience right in your own NetSuite environment. It's designed to keep your momentum going, ensuring you stay connected to what ...

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Chatbot Self-Service and more

By Sarah Buchanan on 2/1/24 2:58 PM

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Contivio 5 Minute Demo Video

By Sarah Buchanan on 1/18/24 11:22 AM

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Web to Lead: Unveiling the Versatility of Contivio's Lead Form Dialer (Video)

By Sarah Buchanan on 1/8/24 11:28 AM

In today's fast-paced landscape, timely lead responses are critical for success. Experience the power of Contivio's Lead Form Dialer, a tool that empowers you to engage leads and prospects ahead of the competition. This video showcases just one example of its versatility. With the flexibility to configure the dialer to suit your unique needs, it's a game-changer for businesses seeking a ...

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Topics: Contact Center Features, Sales & Outbound

Maximizing Lead Conversion with NetSuite Web Forms and Contivio's Outbound Dialer Campaigns

By Sarah Buchanan on 1/3/24 12:38 PM

In today's fast-paced business landscape, the ability to generate leads swiftly and convert them effectively stands as a pivotal factor for success. Tapping into technology and automation to streamline lead generation and optimize conversion rates has become a strategic priority for businesses worldwide. NetSuite Web Forms and Contivio's Outbound Dialer Campaigns emerge as a dynamic duo, offering ...

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Topics: NetSuite, Contact Center Features, Contact Center Best Practices

Contivio Short Demo (Video)

By Tim Dancey on 12/5/23 2:54 PM

The Enterprise Contact Center for CRM from Contivio.com on Vimeo....

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Topics: Uncategorized

Optimizing Customer Service with CRM Integration Strategies

By Sarah Buchanan on 11/30/23 1:37 PM

In today’s dynamic business landscape, customer service stands as a cornerstone for success. Providing exceptional customer service not only creates a positive impression but also cultivates lasting relationships that drive customer loyalty and repeat business. According to Nerdwallet, an overwhelming 93% of customers are inclined to return to companies offering excellent customer service. The ...

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Topics: Contact Center Best Practices

Prepare for the Holidays with Contivio's Holiday IVR

By Sarah Buchanan on 11/16/23 11:30 AM

As the air fills with anticipation and the aroma of holiday feasts, Thanksgiving approaches, marking the onset of the festive season! Amidst the joyous celebrations, ensuring uninterrupted customer connections remains paramount, especially when your office is closed. At Contivio, we comprehend the importance of maintaining a seamless customer experience, even during holiday closures. Enter ...

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Topics: Contact Center Features