A Whole New Live Chat Experience - Just in Time for Q4

By Tim Dancey on 10/17/17 2:04 PM

Some of you may have noticed that Contivio.com recently got a makeover! With the launch of our new website, we've also revamped our Live Chat to match - and - the best news of all is that the new enhancements are now available to our clients as well! With Version 4.0, Contivio Chat customers have access to new functionality and sample styles to further optimize their chat conversations just in ...

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Topics: Live Chat, Omnichannel

Contivio Partners with JCurve Solutions to Increase Australian Distribution of their Omnichannel Cloud Contact Center

By Tim Dancey on 9/25/17 2:08 PM

Irvine, Calif. - September 25, 2017,  Contivio, a global leader in cloud contact center solutions, has partnered with JCurve Solutions (ASX: JCS), one of Australia’s largest NetSuite solution providers, to deliver multichannel cloud contact center and telephony solutions to JCS customers in Australia and New Zealand. By partnering with Contivio, JCS customers can now integrate their contact ...

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Topics: Partnerships, NetSuite, Company News

Catch up with Contivio at SuiteConnect

By Tim Dancey on 9/14/17 11:02 AM

We’re packing our bags for San Francisco! Contivio has officially been added to the list of exhibitors for NetSuite’s first ever SuiteConnect, taking place October 3 - 4, 2017 alongside Oracle Openworld. SuiteConnect is expected to bring together over 850 NetSuite users, prospects, partners and thought leaders across all industries to learn best practices, stay up to date on new trends and ...

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Topics: Company News, NetSuite

Automatically Pause Call Recording When Taking Credit Card Information in NetSuite

By Tim Dancey on 8/15/17 9:14 AM

As the leading provider of Contact Center solutions for NetSuite, we’re continually evolving our product breadth. In large part due to great feedback from clients, and a platform completely built in-house, our innovation goals remains aligned with market demands....

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Topics: Contact Center Features, NetSuite

New Dynamic SMS Offering for NetSuite Users

By Tim Dancey on 7/20/17 10:02 AM

As part of our commitment to developing leading contact center functionality, we’re thrilled to announce Dynamic SMS Campaigns for NetSuite. Built to satisfy needs across all verticals, SMS alerts driven from NetSuite will enable sales and support teams to thrive. With text messaging such a key mainstay in our day-to-day lives, receiving SMS updates relative to Sales Orders, Cases and RMAs, will ...

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Topics: Contact Center Features, NetSuite, Omnichannel, SMS

The Best NetSuite Contact Center Features for Your Business

By Tim Dancey on 7/6/17 3:18 PM

As a driver to accelerate your business processes, a personalized NetSuite contact center (like Contivio) will drastically improve operations and your customer experiences. With accessibility from anywhere, agents can just login to their contact center with NetSuite integration capabilities, and leverage an abundance of features otherwise non-existent within a typical call center environment....

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Topics: NetSuite, Demos & Videos, Contact Center Features

Our Team of Experts

By Tim Dancey on 6/5/17 3:32 PM

Contivio’s Professional Services offer a turn-key approach to contact center automation and are designed to streamline the process of engaging Contivio’s powerful contact center solution in a manner that will allow you to focus on your business. Our seasoned contact center experts work with you in a consultative manner to achieve your desired results. Through a combination of interviews and ...

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Topics: Contivio Culture

SuiteWorld 2017 Wrap Up - Next Starts Now

By Tim Dancey on 5/2/17 1:07 PM

Phew! What a trip! The Contivio team just wrapped up our 7th visit to SuiteWorld and, as always, it has proven to be a great success. This year’s SuiteWorld was an event of many firsts - including the first time it was hosted in Las Vegas, and the first event under the Oracle umbrella. The 2017 theme was “Next Starts Now” and the NetSuite team didn’t disappoint with a packed schedule that ...

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Topics: NetSuite, Company News

Never Miss Another Scheduled Call

By Tim Dancey on 4/11/17 10:06 AM

In our ongoing effort to increase efficiency and drive positive customer experiences for our clients, Contivio has added an exciting new product feature: Agent Call Scheduling! This end-user capability, just released from beta, allows agents to schedule and trigger a call for a given date and time - all while staying in sync with your CRM....

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Topics: Contact Center Features, Demos & Videos, NetSuite

The Benefits of Contact Center CRM Integration

By Tim Dancey on 3/1/17 3:23 PM

Here at Contivio we've found that Contact Center CRM integration leads to the best customer service and fastest lead conversion. This is why it's key for growing businesses to choose a Contact Center and Telephony Solution that has a robust set of CRM integration features. Today, with advanced business intelligence tools, organizations can now track and understand the exact value of each customer ...

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Topics: Contact Center Best Practices, Contact Center Features