Contivio: The Best Phone System for Remote Workers

By Tim Dancey on 4/16/20 1:26 PM

Has your company or organization had to quickly change operations in light of the COVID-19 outbreak? Many businesses are quickly pivoting to allow agents to work remotely. And many of these businesses have found that their current phone system is simply not equipped to handle large portions of the team working remotely. If your organization is struggling with a work-from-home concept, Contivio is ...

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Topics: NetSuite

Contivio – A leading Cloud Contact Center Solution – Is Built From the Ground Up

By Tim Dancey on 4/16/20 1:06 PM

Contivio offers many features and functionality options that set us apart from competitors, but the thing that makes us the most unique is that we’ve built the entire Contivo system from the ground up, by hand, right here in house. Contivio is a call center and PBX solution that seamlessly integrates with your CRM and allows your team to do more. ...

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Topics: Contact Center Features

Contivio’s Remote Working Solutions

By Tim Dancey on 3/23/20 9:12 AM

In light of the COVID-19 outbreak, more people are working remotely at home than perhaps any other time in history. Contivio has always been committed to providing our clients – big and small – with a full-stack of contact center and telephony solutions, available in the cloud across all media channels, distributed globally. Our system is the easiest way to increase productivity, customer ...

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Topics: NetSuite

Features to Handle Mass Call Volume

By Tim Dancey on 3/17/20 9:58 AM

  In light of the recent COVID-19 (Coronavirus) news, many businesses and organizations across the country are facing unprecedented call volumes in recent weeks. Airlines are fielding calls from customers changing or canceling flights, hotels are adjusting reservations, and medi cal offi ces are scheduling patients. Managing the calls in a timely manner not only allows for good customer service, ...

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Topics: NetSuite

Seamless NetSuite and Salesforce Integration with Contivio

By Tim Dancey on 3/17/20 9:49 AM

For companies that utilize both NetSuite (ERP) and Salesforce (CRM), depending on the team, Contivo is able to seamlessly integrate into both systems to ensure that each customer gets the best service every time they call, chat, email, fax, etc.. If your company utilizes more than one customer and sales management software suite, Contivio offers a dual integration solution that will allow you to ...

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Topics: NetSuite

Contivio Feature Spotlight: Link-to-Call

By Tim Dancey on 2/26/20 7:42 AM

Contivio is designed to seamlessly integrate into your NetSuite environment to give you and your agents the tools and functionality needed to shorten sales cycles and improve overall customer service. A feature you may not know about is the Link-to-Call....

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Topics: NetSuite

White Labs Streamlines Global Operations with Contivio

By Tim Dancey on 2/17/20 4:00 AM

White Labs Streamlines Global Operations with Contivio White Labs, a global brewing science company based in San Diego, has been able to dramatically improve their customer experience by integrating the Contivio Contact Center & PBX Solution into their NetSuite environment....

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Topics: Case Study

Learn More About the SuiteApp Contivio for NetSuite

By Tim Dancey on 2/7/20 1:28 PM

Contivio is a long-standing SuiteApp developed specifically for NetSuite CRM/ERP users. NetSuite allows SDN certified partners to integrate their software to extend the core functionality of your NetSuite CRM/ERP. The SuiteApp Contivio is an enterprise contact center software developed for NetSuite to drive inbound and outbound communication across multiple channels (e.g., voice, live chat, ...

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Topics: NetSuite

Shorten Sales Cycles with your NetSuite Auto Dialer

By Tim Dancey on 1/24/20 8:45 AM

Did you know NetSuite offers an industry-leading Auto Dialer powered by Contivio? Simply build a saved search in NetSuite, and launch the Auto Dialer in seconds. Not only will this increase agent efficiency and productivity, but more importantly, it’s proven to shorten sales cycles and give your customers a better overall experience. Sales reps can also drastically reduce their handling time ...

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Topics: NetSuite

The Benefits of Using NetSuite Case Management

By Tim Dancey on 10/10/19 4:12 PM

A lot of clients ask us about NetSuite’s case management capabilities, and want to learn how they can integrate cases with their call center. We connected with our partners at NetSuite and our in-house CRM experts to give you the run-down on Case Management, and how you can take your NetSuite cases a step further with Contivio’s Omnichannel contact center solution....

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Topics: NetSuite, Contact Center Features, Omnichannel